The caviar, smoked salmon and truffles were all good Quality and very much enjoyed. When there was an issue with the shipping, I reached out and they insured that it reached me in time for my gatherin... Ver más
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Consulta las opiniones de los clientes
Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... Ver más
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Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... Ver más
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My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de alimentos gourmet
- Productos de alimentos
- Proveedor de productos comestibles
- Mayorista de mariscos
Escrito por la empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Información de contacto
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
175 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Outstanding commitment to customer service
Delivered as promised with no issues or challenges. The #1 thing that will keep me ordering from ordering again, is that they answer the phone!!
23 de diciembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi David,
Thank you for your review and kind words. We hope you are enjoying your order and look forward to serving you again soon!
We ordered four 1oz raw salmon jars
We ordered four 1oz raw salmon jars. What a surprise one of them was not sealed, and had a mould. Needless to say we didnt even try it. The other three were extreamly solty, with a strong fishy smell not realy enjoyable. I intend to drive to the Dorval packing factory and return this product.
Hope to hear your response
Piotr Lipert
514 575 2484
17 de diciembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Piotr,
Thank you for your review and for bringing this to our attention. Please accept our most sincere apologies for the way your order arrived.
A member of our team will give you a call to gather information on this unusual situation. We take these matters very seriously.
We have issued a FULL REFUND in the meantime.
We look forward to speaking with you.
Respuesta de CaviarHub - Caviar & Gourmet Food
Merci France!
Very good products and service
Very good products and service. Problems, if any, are dealt with promptly.
17 de diciembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Danny,
Thank you for your review and kind words. We look forward to serving you again and wish you very happy holidays!
Erreur de commande
Erreur de commande
Achat demandé: 2 contenants
Livraison: un seul contenant.
Prière de créditer mon compte.
Merci.
Joyeuses fêtes à tous 🎄
14 de diciembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Veuillez accepter nos plus sincères excuses pour cette erreur.
Nous vous avons remboursé le pot manquant. N'hésitez pas à nous contacter si vous avez besoin d'autre chose.
Nous vous souhaitons de très bonnes fêtes de fin d'année !
Very good we ate it in one sitting.
15 de diciembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Dean,
Thank you for your review. We look forward to serving you again soon. Happy holidays!
Item was as described and arrived quick!
3 de noviembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Alexander,
Thank you for your review and kind words! We hope you enjoy your order and look forward to serving you again soon! Happy holidays!
The product was delivered to a friend…
The product was delivered to a friend as a birthday present with very specific directions that it was not to be left if the friend was not home. The product was shipped with a small ice pack to keep it cold. The product was taken back to the couriers warehouse where it sat warm over the weekend awaiting a re delivery. Needless to say the very expensive gift ended up being worthless when it was finally picked up. Company offered nothing and customer service has been non existent. I will never recommend nor order from this company again.
5 de noviembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Chris,
Thank you for your review. We are sorry to hear about your experience.
We see that our team assisted you promptly with your requests to change the delivery address and regarding the missed delivery.
Purolator attempted to deliver the package within our advertised timeframe and the package was available for pickup on Friday morning before the weekend.
The package was only picked up the following Wednesday, almost a full week after the initial delivery attempt.
We work hard to ensure customers receive all delivery notifications so they can track their orders and make sure they are available to receive them.
We've gone ahead and given you a 50% refund on your order as a one-time courtesy given the circumstances.
We hope to get the opportunity to serve you again in the future and wish you very happy holidays!
Wow and wow again
Wow , first time customer . A real person called me to clarify something on my order . Can’t remember last time someone made that effort . Mail strike and Amazon says it can’t ship to me because of my location ….caviar delivered my order in two days . Amazing service good products and good pricing . I highly recommend
3 de diciembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Paul,
Thank you for your review and kind words! We look forward to serving you again soon.
Happy holidays!
Product was packaged wonderfully
Product was packaged wonderfully. Haven’t tried the caviar yet saving it for Christmas and new year’s. Can’t wait though!
3 de noviembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Kira,
Thank you so much for your review. We hope you enjoy your order and look forward to serving you again soon!
Great service and delivery
Great service and delivery. Will be ordering again for our shop!
25 de noviembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Steve,
Thank you for your review! We look forward to serving you again soon!
Respuesta de CaviarHub - Caviar & Gourmet Food
Thank you for your review!
impossible to contact
impossible to contact
i have emailed and used their chat to speak to someone but have yet to be answered. it's been 3 days. i've also tried calling but always says agents are busy and hangs up.
update november 22 2024:
the response from the company is complete BS. there were no email from them not even in my junk mailbox.
i have called them in the time of their phone hours 3 times and still nothing.
checking the live chat and my messages from november 14+15 have still not been answered.
what a liar :)
9 de noviembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Carmen,
Thank you for your review. All emails typically get answered in less than 24 hours. Our emails may end up in your spam folder from time to time.
We've checked and can confirm that we replied to both your email and the missed live chat request we received from you.
Our phone lines are open from 9AM to 5PM EST Monday through Friday so it's possible you tried calling us when our phone lines were closed.
One of our team members will reach out to you personally to make sure that your questions or concerns are answered :)
--
UPDATE: Hi Carmen, we tried to call you today and left a voicemail to understand why you were not receiving our emails or live chat replies. Our last email to you was on November 18 and 12:26 PM.
Our team is on standby to speak with you should you need anything.
The quality of service is far beyond!
The delivery was fast.
The package was excellent.
The fish roe is so fresh and tasty.
Love it!
5 de noviembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Phibie,
Thank you for your review! We look forward to serving you again soon :)
Great product and Great customer service.
Great product,
Great experience with my purchase online. Customer service was impeccable, email and followed up phone call regarding my shipment was very welcomed.
30 de septiembre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Kimberly,
Thank you for your review and kind words! We look forward to serving you again soon!
Good product fast shipping
Good product fast shipping, a lot of packaging for one jar.
27 de octubre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Daniel,
Thank you for your review! We look forward to serving you again soon!
PS: the smaller the order, the more packaging is required to fill the space to ensure the jars do not break :)
Next day delivery
Next day delivery, careful packaging.
Got it for special occasion co ing up. Have not yet tried the caviar itself. Will advise?
15 de octubre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Nicholas,
Thank you for your review! We look forward to your product review and serving you again :)
Salmon caviar…
My family and I like their salmon caviar and I am buying caviar from CaviarHub Company for several years. It is a pleasurer buying from this company. Their staff are knowledgeable, helpful and pleasant.
Thank you for a very good product and services.
3 de octubre de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hello!
Thank you for your kind words and for being a loyal customer :) We look forward to serving you again soon!
Received items quickly and in good…
Received items quickly and in good condition….thanks
19 de agosto de 2024
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Jim,
Thank you for your review. We look forward to serving you again soon!
Respuesta de CaviarHub - Caviar & Gourmet Food
Hi Niculae,
Thank you for your review and feedback. We are sorry to hear that you did not like your order.
Feel free to email us with more details so we can look into this further for you. Your satisfaction with our products and service are extremely important to us.
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