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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The planters arrived in sturdy packaging. Instructions are crystal clear and assembly was uncomplicated. I purchased them because I love to have fresh vegetables and herbs, but at my advanced age (88... Ver más

Valorada con 5 estrellas sobre 5

Great experience from start to finish. We ordered four of the 4' planters and the "feet". Communication was good as to when we would receive the order (Huge bonus that shipping is free!). Everything c... Ver más

Valorada con 1 estrellas sobre 5

Do not expect to receive your planters for several weeks!!!! Not even any tracking info. I followed up with them and I am given vague info on when it will ship, 1 week after purchase. No date, no trac... Ver más

Valorada con 5 estrellas sobre 5

Superb product and very easy to assemble. I had to stain and then polyurethane myself but I expect it to last 20 years! It’s beautiful high quality cedar. Only downside was all communication is throug... Ver más

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4,0

Muy bueno

TrustScore: 4 sobre 5

52 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 27% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Lovely Cedar Planters

When we moved into our new house, I wanted a garden. Unfortunately, the moles rule the yard! So - I found these lovely cedar planters that look beautiful around our swimming pool - protected from the moles - and easier on my back! They are truly practical and beautiful!

5 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Cedar Garden

I’m not sure why the average review is 3 stars bc this is the most wonderful, easiest garden to assemble and use!!! It fit together like a hand in glove!!! And it’s gorgeous

2 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend!

Great experience from start to finish. We ordered four of the 4' planters and the "feet". Communication was good as to when we would receive the order (Huge bonus that shipping is free!). Everything came well packaged and was easy to assemble. Highly recommend using a ratchet and socket rather than a wrench to assemble. Solid product, well designed, and great value. Love supporting small businesses. Thanks!

16 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Takes weeks to even start shipping…

Do not expect to receive your planters for several weeks!!!! Not even any tracking info. I followed up with them and I am given vague info on when it will ship, 1 week after purchase. No date, no tracking as not even shipped yet. I don't trust this service and expected efficient delivery as Canadian company. It would come faster from China. Very disappointed. Don't know how they can be BBB certified.

9 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Terrible customer service

Terrible customer service box came busted, parts were broken. Took 4 weeks to get replacement parts even shipped, refuse to give a refund for a cheap product that’s got zero quality control. Paid for “premium” wood, can’t imagine the non premium wood.

3 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

So Disappointed

We ordered in the fall and put the first box together in the spring. There were no holes in one of the end pieces, and they were timely in sending a new one. Once together we were quite pleased so we ordered a second one when we saw the price of $150 for an 18" wide. It took a month to arrive and sadly the end pieces and slats were 11". When replacements finally arrived, one of those pieces had only the top and bottom holes drilled but we managed to do it ourselves. The liner is an important part of the box holding the soil. With the second box, instead of the nice quality, heavy-duty form-fitted liner, we received a flat, thin, toxic-smelling huge black sheet! How are we expected to use this? So while we see their ads absolutely everywhere on the Internet, if more time isn't spent on quality control, they will get more reviews like this.

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stood behind workmanship

This is a high quality product. Wood will not be perfect and knots will be present. Having said that, care appears to be present in ensuring that the exterior has the best cuts.

I had a "minor" issue with a broken interior support. My box was ordered in the fall to take advantage of great pricing deals. When I opened it up in the spring, there was clearly a broken support piece. When I emailed customer service (with photo proof), they were professional, apologetic and offered to replace the broken piece (with a discount for the inconvenience) or to send a new side.

I appreciate that Cedar Planters stood behind their workmanship, especially since the product was opened 6 months later.

5 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Over a month to receive your order

I ordered a month ago, have emailed twice to see when it will ship. A few weeks back was told things would ship by end of week. They didn't so I followed up again.

Finally, after I emailed today to ask for a refund, they said they are shipping my order. I am in Canada and so are they—there's no excuse for this timeline or the poor communication.

The service is very bad, and now my order is likely to arrive when I'm out of town. They don't care.

30 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible customer service and only…

Horrible customer service and only after multiple attempts and indication that I would request reimbursement did anyone contact me about satisfying order up which could a month after order. Do not order from them. It has been over a week from the order an no idea when the product will be received.

29 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered April 4 /2026

Ordered April 4 /2026 - now April 28 - no order - paid for - no response to email, voice mail, What's App....all good reviews were a year ago. Are they out of business??

28 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

No Response From Customer Service

I ordered 2 raised cedar boxes on April 5, 3 weeks have gone by now. I understand it can take longer than that. Sent an email and left a voice mail, just to check status. No response. I paid for them so hope my order isn’t lost. Lisa

5 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

I had to have a friend build this…

I had to have a friend build this planter box for me. Many of the holes to put the bolts through did not match up and made it difficult to assemble.
It certainly takes much longer than 15-20
Minutes.
The product itself is nice and worth the price. The new style cloth liner is really made well.

14 de abril de 2026
Opinión espontánea
Logotipo de Cedar Planters

Respuesta de Cedar Planters

Hi Mari,

Thank you so much for taking the time to write this; we value honest feedbacks so much and we'll pass over the comments to our production team.

If you need anything please email us and we'll be more than happy to help :)

Best,
Cedar Planters Team

Valorada con 5 estrellas sobre 5

The garden bed is gorgeous!

The garden bed is gorgeous!
I bought it to be shipped in February, it arrived early March, but the customer service team was so kind when I emailed about the status of my order. The smell of the Cedar is really strong and lovely.

9 de marzo de 2026
Opinión espontánea
Logotipo de Cedar Planters

Respuesta de Cedar Planters

Thank you so much for your kind words!

Enjoy and Happy Planting!

Valorada con 2 estrellas sobre 5

I ordered on February 21 - nothing since

I ordered on February 21. Supposed to be shipped in March. I have tried to find status, the "SHOP" thingy doesn't work for me, I get nothing. I'm frustrated and concerned.
RECEIVED a prompt answer from Cedar Planters with answers. Received my planters on April 1st.

17 de marzo de 2026
Opinión espontánea
Logotipo de Cedar Planters

Respuesta de Cedar Planters

Hi Elizabeth,

Thank you for sharing your experience and for your patience while waiting for your order. We sincerely apologize for the frustration caused by the tracking issues you encountered. We’re glad we could provide prompt answers and that your planters arrived safely on April 1st.

We truly appreciate your understanding and feedback—it helps us improve our communication and systems for future orders.

Enjoy your new planters, and happy gardening!

Warm Regards!
Cedar Planters Team

Valorada con 1 estrellas sobre 5

Trust the negative reviews!

I should’ve read the negative reviews on here before purchasing. TRUST THE NEGATIVE REVIEWS! I purchased the planter on February 13 and selected to have it ships in February. Then received an email on February 15 saying they’re getting the order ready and in the email and subsequent emails after, they just try to upsell you to order more. Yet it’s now mid-March and the order that I placed in February still has not been shipped. Would not recommend this company as they’re unreliable and unethical. I recommend people to also file a complaint to the Canadian Business Bureau so they can be held accountable and improve their practices.

14 de marzo de 2026
Opinión espontánea

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