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Información sobre la empresa

  1. Tienda de iluminación

Escrito por la empresa

Celestre is a UK online lighting retailer offering indoor and outdoor lighting for homes and commercial spaces. We focus on reliable service, free UK delivery, secure checkout, and a 30-day returns policy. Customer feedback helps us improve our products and overall shopping experience.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,3

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(3)

3 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

A frustrating and unsuccessful experience

I ordered 2 duckbill wall sconces from this company on 12 June. When they eventually arrived 3 weeks later they were damaged and low quality. After lots of emails, photos and discussion we were refunded. The return label never arrived and we had 2 large boxes cluttering up our home, until today. It has been an unpleasant and frustrating experience, all for the sake of a couple of lights! I could have bought these on Amazon but decided to go through a company as it seemed less likely to have issues if I needed to return them. How wrong I was, i could have saved myself a great deal of time and hassle. I do have my money back, the seller is polite but I would never want to do business with this company again.

16 de julio de 2026
Opinión espontánea
Logotipo de Celestre

Respuesta de Celestre

Thank you for taking the time to share your feedback.

We’re sorry to hear that this order led to a frustrating experience. Although a full refund was issued during the process to help resolve the matter as quickly as possible, we understand that the delay around the return arrangements caused further inconvenience and was not the level of service we aim to provide.

We appreciate your patience while this was being dealt with, and we regret that the experience was not smoother from start to finish. Your feedback has been taken on board and reviewed internally as part of our ongoing efforts to improve both product handling and customer support.

We apologise again for the inconvenience caused and wish you all the best.

Valorada con 4 estrellas sobre 5

Great customer services.

I ordered a few items but they didn’t end up meeting our requirement. The customer services however, provided prompt and effective remediation options leading to a very good overall experience with Celestre.
Will definitely look at more items from Celestre in the future.

24 de julio de 2026
Opinión espontánea
Logotipo de Celestre

Respuesta de Celestre

Thank you so much for taking the time to share this - we really appreciate it. We're glad our team could sort things out quickly when the items didn't quite work out for you, and that the overall experience still left you feeling positive about Celestre. We'd love to help you find the right pieces next time, and we'll be here if you need anything. Thanks again for your kind words!

Valorada con 3 estrellas sobre 5

SAFETY WARNING: Defective product, zero gaskets, fake IP55 rating

UPDATE: Full refund received and product completely removed from sale.
EDIT: Following my review, Celestre UK kept in steady communication with me, apologised, and have now issued a full refund. Crucially, they have also taken the Beve Lantern completely off their website.
While the initial assembly and design issues were frustrating, the company has shown genuine accountability by pulling the product line to protect other buyers and sorting out my refund. I am updating my rating to reflect their positive action and good customer service in resolving this. My original review of the product design remains below for context.

Do not trust the specifications on this website. I ordered the Celestre Beve outdoor lantern, which is explicitly advertised as an "IP55 weatherproof" fixture. On top of taking six weeks to arrive (an additional annoyance), the product itself is an absolute safety hazard and completely unfit for outdoor installation.Fake IP Rating & Zero Seals: For an item to legally carry an IP55 rating, it must withstand dust and low-pressure water jets from any angle. This lantern arrived with absolutely zero rubber or silicone gaskets. There are unsealed paths around the structural screws, the glass panels, and crucially, where the main arm connects to the top of the lantern enclosure. The design relies entirely on a raw metal-to-metal screwed connection with no seals or protective overhangs. If rained on, water would seep straight past this unsealed joint and down the vertical channel directly onto the live electrical components.Defective & Loose Bulb Holder: The mechanical engineering is shocking. The internal ceramic bulb holder is expected to sit inside a loose metal sleeve with absolutely no threading, grooves, or clips to secure it to the lantern stem. As a result, the live socket is held in place solely by the tension of the electrical wires—a massive breach of fundamental electrical safety regulations.When I challenged customer service, they sent irrelevant assembly videos for a completely different model and claimed the item relies on "gravity sheds" and "overlaps" for protection. This is an explicit admission that it does not meet IP55 water-jet compliance.
I had to completely scrap their internal parts, buy an off-the-shelf plastic lamp holder, earth the metal casing properly myself, and manually source my own rubber gaskets to make this light safe to put on an exterior wall. Customer service will just bury you in delay tactics and meaningless replies. Do not risk your property or your money buying from this site.
*Will update with photos soon*

23 de junio de 2026
Opinión espontánea
Logotipo de Celestre

Respuesta de Celestre

Thank you for bringing these concerns to our attention.

We take product safety and customer feedback seriously. Following your complaint, we carried out an internal review of this product and made the decision to remove it from sale. A full refund has also been issued for the two lights.

We’re sorry for your experience and appreciate the time you took to share detailed feedback. It helped us identify a product that did not meet the standard we expect for our customers.

We apologise again and wish you all the best.

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