I had good interaction with the service planning team ahead of the visit. Michael, the service technician was very thorough, swift and made sure the units were working correctly, with no leaks, before... Ver más
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I had good interaction with the service planning team ahead of the visit. Michael, the service technician was very thorough, swift and made sure the units were working correctly, with no leaks, before... Ver más
La empresa ha respondido
Alan Geraty has serviced our machine for years. Your company keeps up to date with annual services in an efficient and personable way. We find Alan competent and helpful. He wants us to optimise our f... Ver más
La empresa ha respondido
I was given a day, but no time... Ended up waiting until very late in the day before someone turned up. The guy that came was very efficient, in and out in less than 30 minutes. System works pe... Ver más
Arrangements were easy to make, everything went smoothly. Engineer turned up on time, got our water softener serviced, was very pleasant etc. Only minor thing would be €140 for such a short, routine... Ver más
La empresa ha respondido
Culligan Consumer Products Ireland is a leading provider of water treatment and hygiene solutions, offering a broad portfolio of products, services and expertise to support residential, commercial, and industrial customers. From our humble beginnings, we’ve grown into Ireland’s leading water softening and filtration businesses through our commitment to quality products & services. Our innovative solutions have earned us the trust of leading government institutions, hospitals, hotels, educational institutes, food producers, nursing homes, facilities management and breweries in the region. We have an ongoing commitment and focus on providing personalised service that earns the ongoing loyalty of our customers. Every day, hundreds of families and businesses rely on us as their trusted advisor to help them meet their water needs.
Unit 24, N17 Business Park, Galway Road, Tuam, H54DA39, Galway, Irlanda
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Came home on Monday 9 pm to find 150kg of salt just dumped in front of my house in the pouring rain. Zero warning, zero phone calls. Unbelievable customer service.

Respuesta de Culligan Consumer Products Ireland Ltd

Respuesta de Culligan Consumer Products Ireland Ltd
Alan Geraty has serviced our machine for years. Your company keeps up to date with annual services in an efficient and personable way. We find Alan competent and helpful. He wants us to optimise our filter system. He really cares. That’s valuable to us and we trust him.

Respuesta de Culligan Consumer Products Ireland Ltd
Engineer arrived on time. He was friendly and informative. Neat worker.
Gave good information about improvement / new systems..

Respuesta de Culligan Consumer Products Ireland Ltd
The technician did a great job checking everything and explaining the service.

Respuesta de Culligan Consumer Products Ireland Ltd

Respuesta de Culligan Consumer Products Ireland Ltd
Organised appointment easily,Engineer arrived on time, friendly and efficient.

Respuesta de Culligan Consumer Products Ireland Ltd
Ian was great very friendly and done a great job 👏👏👏

Respuesta de Culligan Consumer Products Ireland Ltd

Respuesta de Culligan Consumer Products Ireland Ltd
Easy to book.
Service engineer was excellent and very professional.

Respuesta de Culligan Consumer Products Ireland Ltd
Everything fine with service guy but you sent me a bill even though I pay monthly not impressed

Respuesta de Culligan Consumer Products Ireland Ltd
Prompt response and booking time, paid in advance and services delivered impeccably. Would recommend.

Respuesta de Culligan Consumer Products Ireland Ltd
Engineer delivered a great service and gave well informed maintenance advice.

Respuesta de Culligan Consumer Products Ireland Ltd
I am extremely disappointed with the water filter I recently purchased and the way my complaint has been handled.
The machine was installed in my house, and within just two days, it stopped working. Unfortunately, this happened in the middle of my housewarming event, when I had friends and relatives at my home. As a result, I was unable to provide drinking water to my guests and had to leave the event and urgently purchase water from shops.
Can you imagine how embarrassing and stressful this situation was for me? I purchased and installed this machine specifically so that I would have a reliable supply of drinking water in my home. Instead, it failed almost immediately and created a major problem during an important event.
What makes the situation even worse is your customer service. I emailed your customer service team about the problem, but I received no response to my email. When I eventually called customer care, I was told that an appointment could only be arranged two weeks later.
I find this completely unacceptable. You have installed a machine that appears to be faulty in my home, and I am now expected to manage without drinking water for two weeks. I have already had to spend additional money buying water from shops simply because the product you supplied has failed
So i wont promote this company. There will be good reviews. But my experience was really bad

Respuesta de Culligan Consumer Products Ireland Ltd
David, our installer was v pleasant, efficient and punctual. He rang a half hour ahead as requested. Satisfied with the service.

Respuesta de Culligan Consumer Products Ireland Ltd
Work carried out efficiently at the agreed time and date.

Respuesta de Culligan Consumer Products Ireland Ltd
Like every year I received message to get the soft water system maintained. I paid online and after couple of days received a call for the date of visit. The person came on the date and performed maintenance. Overall very good experience.

Respuesta de Culligan Consumer Products Ireland Ltd
Quick, efficient service. Provided good practical advise on keeping our water softener working well.

Respuesta de Culligan Consumer Products Ireland Ltd
I set up a recurring order for delivery every three months, but I realized that 15 bags would be too much for that timeframe, so I requested to switch to a six-month schedule. However, they delivered the 15 bags at the three-month mark for €114. I wouldn't have complained about that—I would have simply waited longer before placing the next order—but I checked the website and saw that the price for 15 bags was €84. I don't think it's fair for me to pay more than the website price when I have a scheduled order; not only am I not getting a discount for having a recurring order, but I'm actually ending up worse off.

Respuesta de Culligan Consumer Products Ireland Ltd

Respuesta de Culligan Consumer Products Ireland Ltd
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