I went to my local coop in Leicester to buy some water for a friend who is in hospital, the staff member (Kelley) went out of her way to get some room temperature water as that is what my friend pre... Ver más
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My daughter works for this company and it's a very poor company. Gets bullied on a daily basis by her colleagues in a WhatsApp chat knowing that she can see this when speaking to heads of management,... Ver más
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I have been buying here since it was called Budget back in time I believe. Things ain't getting better at all. Very poor customer service. Awful prices for a company using a false flag such as suppo... Ver más
Long queue for the only staffed checkout so I used a machine. It failed to recognise my membership card and didn't give the option for a receipt. When I pressed the "help" key, it took a long time f... Ver más
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Información sobre la empresa
Escrito por la empresa
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Información de contacto
Queens Road, WS13 6QD, Lichfield, Reino Unido
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralengland.coop
2,6
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42 opiniones
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Verbal attack from store manager
Last night I had a terrible experience at Co op Hill Top, West Bromwich. I have used this store regularly at least twice a week since it opened, spending at least £20 a time. Despite this I have just been treated like an absolute tramp by the manager there. I did my shopping - £30 - and swiped my debit card. The assistant asked if I wanted a receipt which I declined. On my way to my car another assistant came out and said that the card had not been scanned properly and I haven’t paid. I asked how do I know if I let you swipe my card that I’m not going to be charged twice? (On a side note I was made redundant with no notice yesterday so I’m obviously being very careful at the moment with what money there is in my account). This helpful assistant offered to fetch the manager to answer my query. I waited by the door whilst he did this - hardly the act of someone intent on avoiding payment!
Along comes the manager, and immediately she is intent on a confrontation. In the main entrance way in front of all customers entering and leaving, straight away she starts with “you have left these premises with that shopping and if you don’t pay it’s theft” What a way to start speaking to anybody when the failure was clearly THEIRS for not taking the payment properly and letting me leave the store.
I am so upset, embarrassed and angry in equal measure. It’s absolutely unacceptable treatment and I won’t EVER be using this store again, nor will any members of my family! This post is going all over the internet wherever I can think of where it will have the most impact! (Another side note: I am an ex employee of Mid counties Co operative)
Want to know what happened to my shopping? I left in on the step for her to pick up and take back, wasn’t letting her have my bags for life!
14 de octubre de 2020
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