The Co-op Opiniones 2784

I received a response from co-op

Thank you for your email to Kate Allum, Chief Executive, my name is Sam and your email has been passed onto the Executive Resolution team to respond on her behalf.
I am ever so sorry to hear your were dissatisfied with the service you received at Knighton - Bridge Street coop store. This store belongs to the Midcounties Cooperative Society who are a separate business from us here at the Co-op Group.

Therefore I would kindly advise you forward your complaint to the Midcounties Co-operative Society directly. For your convenience, I have provided their contact details below: -
The Midcounties Co-operative
Co-operative House
Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA
Freephone: 0800 138 2909
Email: address I’ve had to remove as it’s not allowed on Trustpilot smile 😊
I am sorry I was unable to help you on this occasion and I do hope this matter is resolved for you soon.

Kind Regards,

Sam

Further more I was connected to the right department as The Co-op is so Big a concern that mid- county co-op is a separate subsidiary run by itself

Thank you for contacting us regarding Our Coop Food Store at Knighton.



We're sorry to hear that you've experienced an issue and appreciate you taking the time to share your feedback. We’ve noted your comments, and to investigate this matter more thoroughly, we kindly ask that you provide the following information:



Your Car Registration number

Confirm if you have received a letter from VARs



Please accept our sincere apologies for any inconvenience this may have caused. Once we receive the additional information, we’ll be able to proceed with our investigation and respond accordingly.



We look forward to hearing from you.



Kind regards,



Michelle

To sum it up it’s going to be investigated and resolved!

The home shopping system has been failing for weeks now. Last week a missed delivery and now tonight I went in to doa small home delivery food order and they took the money from my bank account and said that the payment had failed. So they have left me without food order the money to buy food until the bank releases the hold in seven days. Leaving me, a disabled person,in hardship.

Working from home and can't leave the house. Placed an order in the morning, order cancelled without any reason given, so I have no groceries. No contact with me to explain why. Subsequent order placed the next day, again cancelled, no reason given so I'm now two days without groceries. Refund should have been processed within 3-5 working days, no sign of it. Nearly £100 pounds taken all in and no refunds yet.
Appalling.

The worst customer service I have ever experienced after most of a small online shop wasn't delivered by the driver( two bags left at the shop)
I am a regular customer but will no longer be using them.
The website is an absolute nightmare and needs a serious upgrade.
Staff on messenger chat find it acceptable to disappear mid conversation without warning(presumabley because it was 5pm) and the conversation wasn't picked up again until nearly 11am tge next day. When asked for a specific piece of information about accessibility, the operative felt it appropriate to send the terms and conditions, which I considered extremely rude.

I bought a southern chicken wrap, it tasted of nothing, just cold wrap. I never throw away food, but i did today. The chicken was reformed, not sure how much chicken was
In it. What looked like breadcrumbs was gooey, yuky. Horrible 😩

Numerous orders with items missing from Co-Op on Western Road, Brighton in food delvieries, time and time again, a refusal of "customer services" (bots and outsourced to India) to refund when clear photographic evidence shows the store sent a cheaper, incorrect inferior item but charged full price, and NO permission given during checkout to substitute with "CANCEL ENTIRE ORDER IF UNAVAILABLE" completely ignored.

Today two tubs of expensive BEN AND JERRYS not in the bag, and the specific order of "CANCEL ENTIRE ORDER IF UNAVAILABLE" ignored.
So not only did they not cancel the order, the charged full price despite knowing they had nothing in stock and made no attempt to refund.

Only last week we had ANOTHER half an order turn up, 4 cans of missing beer, charged for 8, missing large Cadbury bar, missing burgers but sent the buns.. These people are THIEVES AND FRAUDSTERS.

Co-Op on Western Road, Brighton are only picking half orders and somehow think they can steal from customers because they are not in the store at that moment to fight back the thieves?

Deliveroo refused to compensate for it despite being half the order down with the most expensive parts (alcohol) not present. We're talking over 50% of the entire order cost, not arriving. This is CLEAR THEFT. The only winner is CO-OP 130 WESTERN ROAD BRIGHTON BN3 1DA

No alternative but to create a chargeback with my bank for the two entire orders they refused to refund the missing items, and chargeback of the premium subscription.

Do not give your money to these corporate backstabbing thieves.

The company should be denied access to British consumers and anyone in the UK as we would remove any criminal from the general population for being a danger to the public.
THE PEOPLE RUNNING THE COMPANY ARE FRAUDSTERS AND THEIR STAFF ARE COMMON THIVES.

The staff were very short handed at Beckenham there were 1-2 staff but they were very helpful and I found everything I needed and do recommend.

Sheffield Southey green store...staff need retraining on customer service ....

I ha e had so many negative experiences with co-op that I now give up from broken items to mouldy food. Their selling antics are disgusting they always add money to your bill for replacement items (even though I dont want a replacement) and give 3 for 2 offers to only send 2 changing the price to avoid giving the discount.
The online delivery contact service is ridiculous and needs staff that can apply logic to their answers.
A small but FINAL straw, thanks Jacqueline I will be cancelling my account .
Pathetic.

Their prices in This shop are atrociously high. They have increased the price of 12 eggs to over three pounds and added a pound more to nearly every item.

They really don't care about their customers at all..quite a selfish food company..

Abysmal service for their online delivery.

I have used the coop many times for last minute items. It hasn't been a perfect service, things have been missing on a number of occasions and I have never had a refund to date ( I now have to open the shopping up in front of the delivery driver to check everything is there).
Today I book a 10am to 12pm slot at 8am this morning. The shopping was picked at 9.10am according to the email I received.
I am going away today and I ordered some last minute bits for my trip.
At 12.10pm I phoned to find out where my order is...
They cannot tell me where it is because it's riding around with the delivery driver who has 15 deliveries which apparently is too many to handle is somewhere ( no one actually knows where according to the coop).
I cannot get a refund as the shopping is our for delivery and they cannot give me a location and how long I have to wait.
This has now made my whole party late too.
I am in the next village application 15 minutes away and my shopping was picked at 9am!!! They didn't think to call at 10am when they realised they had too many deliveries to give me the option of cancelling and getting the shopping elsewhere. No that would have been far too sensible.
They cannot be less bothered. Well..
You have lost a loyal and longstanding customer today.

I visited my local co op in Barking Riverside two nights ago to buy wine. The time was 10.05pm, the shop opening hours are 7am-11pm. I was told by a worker that I can’t buy alcohol this late because the self check out doesn’t work after 10pm. I asked ok is this a new rule? He says well you can go and try it, but it won’t work, In a sarcastic manner. There were works going on, on the non-self checkout tills, which I appreciate. At no point did the worker say: I apologise there is renovation going on with the non checkout tills. As the self-checkout tills don’t work after 10pm, unfortunately you cannot buy alcohol at the moment. We are sorry for the inconvenience. This would have been the right way to speak to a customer. In an area where there are no amenities as it is, this is a poor example of treating a regular customer.

Lokesh reddy mandad is best person who is very dedicated and have fashion about is job and he is super honest person I found at co-op Mays Lane barner

Advertising Guinness at £6.09 for 4 when ordering I actually paid £8.70 for the 4 cans through deliveroo, there's no way to check until you've been charged and get your receipt, this apparently is a regular occurrence with the coop.

I recently ordered my first home shopping delivery from the co op. Got a message saying the courier would contact me with a link to track my delivery. That didn't happen. Was supposed to be 8 till 9 am. Got a message at 8.35 saying order completed!! Dont know where my shopping ended up but I never received it. No one answering the phone all day at the co op where I placed the order. Eventually made a call to the main co op customer services number and askedd for a refund as I hadn't received my shopping. No apology ftom the store or explanation what happened to my shopping. My first time abd definitely my last. Will NEVER shop with them again......... or recommend.

Gives us expired food in good to go bag. All in all is 1.54 and I payed 2.39, food is all out of date.

I'd like to give it no star to be honest what a load of shit this place is can't order stuff on there website for delivery because it just keeps buffering im not that keen on co op because of the staff are rude miserable but thought I'd give it ago

CO-OP stock the most disgusting cheap and nasty Cabico Apple Turnover.
Just nasty and dry with about one third sugar and only 8% apple , horrible paste....
They also have a long shelf life...!!!
What is in them!???
Worst I have ever tasted...

On 23 May, 2026, I ordered eight 2L bottles of sparkling water, four 2L bottles of still water, a coke and biscuits from Co-op in Carshalton. The 8 bottles of sparkling water were not delivered. I immediately notified Just Eat online and called the Co-op store. The worker at the Co-op was rude and unehelpful. He confirmed the case of water had been forgotten by the courier and said he would not send another driver because it was too heavy. He told me to claim a refund from Just Eat. Just Eat refused my claim for a refund insisting my order was delivered. This is unconscionable and unethical conduct. I will escalate this matter and warn other customers to beware of Co-op and Just Eat.

Rosetta Road Branch, Belfast.

Avoid this store’s delivery service — shop in person only.
If you order delivery, you’re likely to receive out-of-date products, including items that are already spoiled or about to expire. I specifically ordered long-life milk and was delivered milk that was going off the very next day (and fully spoiled within four days). When I called the store to complain, they were completely unhelpful and didn’t want to know.
They also fail to apply the discounts you’re entitled to and instead charge full price.
Avoid them at all costs — you’ll be glad you did.