Century Martial Arts Opiniones 

120
•
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolutely TERRIBLE customer service. Only decent one there is Sarah and these cheapskate bastards literally kept $20 from the shipping cost when I cancelled the order the moment I made it wanting to... Ver más

Valorada con 1 estrellas sobre 5

I called in to pay my bill, I got transferred two times to the wrong agent, they called me by a different name, she put me on hold for 22 minutes, after I received a call at the studio asking for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered the book Bruce Lee in Black Belt Magazine several weeks ago. It arrived with the cover almost completely torn off and it was not damaged in shipping, it was in this condition from the publis... Ver más

Valorada con 3 estrellas sobre 5

Good quality products let down by service. I’ve taken two stars off for slow dispatch(with lack of communication over a period of weeks) and poor service in trying to exchange for a different size. Th... Ver más

Información sobre la empresa

  1. Tienda de insumos para artes marciales
  2. también en la categoría
  3. Tienda de deportes

Información proporcionada por diversas fuentes externas

Century Martial Arts is your world leader in martial arts gear and equipment. Shop our huge selection of quality martial arts supplies including uniforms, belts, sparring gear, targets, shields as well as a wide range of training bags including freestanding bags, heavy bags, and the exclusive Century line of Versys Fight Simulators.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

120 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(120)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

FAST customer service

A couple weeks ago, I ordered the wrong size tonfas (my fault). After Calling them for a return order form, I shipped back the tonfas and they shipped the correct size very quick. I called them twice during this process and both times, I was not on hold and they where professional. Great customer service. Super helpful and understanding.

23 de noviembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service

Good quality products, prompt shipping and great customer service make dealing with CMA a pleasure. And they definitely stand behind their products.

18 de noviembre de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Vs Bob

The equipment looks great and the video from your site made assembly easy. We will be using the Vs Bob in a training class for students considering a law enforcement career to practice less-than-lethal force on.

8 de noviembre de 2016
Opinión espontánea
Valorada con 3 estrellas sobre 5

Overpricing and Encroachment

My school has only been doing business with your company for 3 years. The organization I'm affiliated with has been doing so since your company's launch. And we've happily recommended your products to our clients.
However, it has recently your company has decided to enter the realm of instruction, with your video streaming service.
By doing so, you undercut those of us in the trenches, those who've been pedaling your products, those who're trying to make a living doing something we love. You cheapen the art by encouraging the idea that you can gain skill (not to mention the less obvious benefits to dojo training. Ie: community, confidence building, learning the upside of hard work and dedication, etc), without personal interaction, assistance or guidance.
Before, as business owners, we put up with your higher prices because you offered a variety of products that we could not obtain elsewhere. That is no longer the case. There are now several other outlets that offer those products at much more reasonable pricing. (for example: your 5' x 10' folding panel mat - my cost through Century: $349.99. I get the same mat for $170.00 through another supplier).
I understand your need to find new sources of revenue. This IS business after all. However, if your idea of business is torpedoing the businesses that helped build your company to what it is today; I am not willing to continue doing business with you.

5 de noviembre de 2016
Opinión espontánea
Logotipo de Century Martial Arts

Respuesta de Century Martial Arts

We always welcome feedback from our partners in the trenches, who change lives in their communities. The online service you’re speaking of, Kick Flix, is simply a library of Martial Arts videos viewable through a subscription-based service, much like Amazon Video or Netflix. Rather than selling these instructional videos as DVDs, we are trying to meet the demands of our customers by offering the content online.

The last thing we want do is to steer students away from a school or dojo. The vast majority of our customers are school owners and instructors looking for new material to keep their classes fresh. This website is designed to assist them by giving them ready access to an array of material. We have added messaging to the site for those not affiliated with a school or dojo, encouraging them to seek classroom training. Kick Flix is designed to augment martial arts instruction, not replace it – much like reading outside of school helps a student’s academic education.


We thank you for your review and comments. Please email us at socialmedia@centurymartialarts.com if you have any other questions.

Valorada con 5 estrellas sobre 5

Awesome

You had fast shipping time and your customer service was awesome on getting a piece of my order that was missing shipped to me. Thank you guys so much and keep staying awesome!

29 de octubre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Kenpo Tigers - Thank you so much for the kind words. We are happy to hear that we got this resolved quickly for you, it's always frustrating when a portion of an order is absent. Thank you for allowing us to continue on yours and your school's martial arts journeys.

Valorada con 3 estrellas sobre 5

Returns

Customer service for returns have no follow through. An item shipped damaged, pictures of the item was requested and sent and several follow up phones calls made and no response on replacement. Every other area has superior service.

14 de octubre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Susan - I am sorry to see that you had a poor experience on getting an item replaced. Was this issue ever resolved? You can email me at socialmedia@centurymartialarts.com in order for us to get this addressed for you.

Valorada con 5 estrellas sobre 5

Thank you for your quick and courteous response

Recently my order with Century had a couple of hiccups. Called in about the errors and it was resolved in 5 minutes. My order came with a pair of wrong size shoes and 2 extra items (not charged for). Century told me to just keep the items and had my other pair of shoes shipped out within a few minutes after our conversation. Good job Century. Thank you for your quick and courteous service.
Tom Mah School of Karate - British Columbia, Canada

6 de octubre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Tom - We are happy to hear we got the issues with your order resolved quickly. Hope the shoes are working well. Thank you for allowing us to help you.

Valorada con 5 estrellas sobre 5

Grand Master of Instructor Support

I began buying all my student's martial arts gear in 1999. Since then till now, Century has always exceeded in service, quality, and over all professionalism. That makes them the Grand Master of Instructor Support to me, and I would think to every other instructor.
Master Dominic Esposito,
5th Dan, Tae Kwon Do & Hapkido
Under Grand Master Ray Sczuch
Cleveland Academy of Self Defense

30 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Master Dominic - Thank you for the very gracious compliment. We are so honored that you have chosen us for the past 17 years to be a part of your school's martial arts journey. We love the martial arts and always want to help those who share our passion.

Valorada con 5 estrellas sobre 5

Instructor in need

Century always keeps me updated on products and status of my orders. Always friendly customer service.

22 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Patrick - Thank you. We know it's important for you to know your products are on their way and that you get them in a timely manner. Thank you for trusting us with your martial arts equipment.

Valorada con 5 estrellas sobre 5

Great quality.

Excellent products very good uniforms!

20 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Benjamin - Thank you for the love on our uniforms. Our team works hard to make sure we offer the best, most comfortable gear for you to train in. Thank you for choosing us to be part of your journey in martial arts.

Valorada con 5 estrellas sobre 5

Many years. Great in all ways.

Fully trusted.

19 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

David - We are happy to hear we have your full trust. That means a lot to us. We appreciate all of your time and effort put into the martial arts and are very grateful you allow us to be a part of that.

Valorada con 5 estrellas sobre 5

Century, the industry leader.

Quality equipment at great prices underlined by outstanding customer support and service. We have never been disappointed and we look to many more years of the relationship we have with Century.

19 de septiembre de 2016
Opinión espontánea
Logotipo de Century Martial Arts

Respuesta de Century Martial Arts

Royce - Thank you. It's a pleasure to work with great people like yourself. Thank you for allowing us to be part of you and your school's journey in martial arts.

Valorada con 5 estrellas sobre 5

Always great service

No matter how big or small our order or questions, our Premier reps are always a pleasure to talk with. Products are excellent quality and reasonably priced

19 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Margaret - Thank you for your very nice comments. Our reps strive to give the best customer service available. Thank you for choosing us to be part of your martial arts journey.

Valorada con 5 estrellas sobre 5

Top of the line...nice going green

Thanks for going green, awesome being a part of the Century family

19 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Thomas - thank you for joining us! Going green was an easy decision to make, especially with so many people going going completely digital now. We know customers don't want a bunch of papers floating around.

Valorada con 1 estrellas sobre 5

Our opinion doesn't matter.

I have been w yall since 1991 and yall used to be great. then you all cut out the distributior discounts and went to the current "stuff". I used to only deal with yall but now I have to search the net for prices to make money. I used to get 30-40% off and could make enough to keep my lights on. Now? i dont order anymore than I have to. Yall screwed yourselves. But Our opinion doesn't matter all that matters is your president getting his golden parachute.

14 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Rob - First, thank you for taking the time to leave a review for us. We do value what suggestions or recommendations you have. Second, we try to keep our prices competitive so could you please email me at socialmedia@centurymartialarts.com with your comments and I would be happy to forward them on. Thank you.

Valorada con 5 estrellas sobre 5

Century martial arts is an outstanding company and there isn't another I would use.

This company is always friendly, always tells you about specials for the month, and along with great quality products, they are prompt in delivery and processing orders.

I have used them for almost 2 years, and don't plan on going anywhere else. Thanks century for being an awesome company that shows customers they care about them.

13 de septiembre de 2016
Opinión espontánea
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Respuesta de Century Martial Arts

Lex - Thank you for the review. We appreciate your continued support throughout the past 2 years. Thank you for allowing us to be a part of your journey, we look forward to seeing you have a great future.

Valorada con 5 estrellas sobre 5

Incredible Service! Incredible Quality! Outstanding products!

I've had a lot of experience in different martial arts suppliers but Century Martial Arts is by far the best martial arts supply company. Their staff are well trained to handle anything and they go above and beyond what other suppliers do to ensure that their customers and clients are satisfied with the products they receive but also, they help to make sure that schools run successfully. Century is an absolute must for any martial artist and you shouldn't hesitate to check out their products. You Will NOT regret it at all.

11 de septiembre de 2016
Opinión espontánea
Logotipo de Century Martial Arts

Respuesta de Century Martial Arts

Tyrone - Thank you for the very generous words. Your school's needs continue to be something we care strongly about. Thank you for letting us be part of its and your journeys in martial arts.

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