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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don't recommend Certainty Property to any investors or renters. This is a Bangladesh company operate only over the Internet.

Valorada con 5 estrellas sobre 5

I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company. However, within the last 5 months, I have... Ver más

Valorada con 1 estrellas sobre 5

Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... Ver más

Valorada con 1 estrellas sobre 5

Very poor communication often taking a week or more to reply to emails even with urgent matters. Did not submit QCAT application on time, despite being reminded multiple times, in writing. Incorrectly... Ver más

Información sobre la empresa


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent service

This is our second time visiting and the haircuts are excellent. Recommend this place to anyone that wants great service and performance on their hair.

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

amazing haircuts

Ramon cut my hair and before i was a shaggy greasy man, afterwards I had the most GORGEOUS cut known to man, he had me getting hella game afterwards. make sure Ramon cuts your hair cus he does eyebrows good too

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m so thrilled!

I’m so thrilled to welcome a new member to my family - Chelsea from Puppy Heaven. The staff was so amazing and knew exactly what I wanted and made the experience a true pleasure. If you come here, you WILL leave with a new puppy! By the way, the prices are beyond competitive. Thanks to Angela and Melissa!

4 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would honestly give them no stars if I…

Would honestly give them no stars if I could, moved into my rental it was absolutely disgusting not cleaned at all, big hole in the shed door, smashed window, rubbish everywhere out the back, lawns up to knees and dog poo all through it, emailed the realestate no reply, emailed a few times and no reply. Come home a few days later some man was in my shed fixing the hole as the realestate told them to “just go through the gate” no notice nothing. Been there 2 months still no cleaning has been done and still have not received a condition report. Rent is meant to be fortnightly on a Friday, they were taking it out on a Monday then they took out a months worth of rent without asking, was told they will cancel the direct debit, didn’t come out then all of a sudden it came out again on a Monday. Don’t rent through them ever.

17 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ignored and bullying to remove a negative review.

Recently, I enquired about signing up with Certainty Property. Initially, I filled out an online submission form and later received a call from a very helpful and professional representative. Impressed by their service and fees, I expressed interest in proceeding but clarified that we only required their services for a 6-7 month period. The representative needed to consult with their manager regarding the shorter term, and after a brief hold, confirmed they could accommodate this exception. Upon receiving the agency agreement, I noticed it stipulated a minimum term of 12 months, prompting me to seek clarification via email. The representative reassured me that the team was agreeable to the 6-month duration. However, when I attempted to sign the DOCUSIGN agreement, it returned as void. Despite multiple email attempts yielding no response, I eventually called the company after locating their phone number through a rental listing. Despite leaving detailed messages promising a call-back within the hour, I did not receive a response. Frustrated now by the lack of communication and feeling very ignored, I left a 1-star review. I then received an aggressive email threatening legal action for injurious falsehood. This response seemed consistent with another negative review about the company's communication practices and tactics to have a review removed. A simple apology would have been suffice.

1 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Honestly avoid Certainty Property at ALL COSTS!

Honestly avoid Certainty Property! There is nothing certain about them. We had one of the worst experiences as tenants ever. They did not care and were willing to go tribunal, just to prove a point. They've done this so many times, the agents are absolutely horrendous. Trust me, avoid at all costs! Go somewhere else, you'll be thankful that you did!

Also you can't call them! They don't provide you with their mobile number!! You can only email them, which they said they use for evidence against you later if you decide to go up against them for mistreating you. Guys do your research!

We didn't get a condition report upon entering the premises it took them over a week to give it, carpet smelt, they didn't care.

Hopefully I can help some of you looking for new properties for rent please avoid these agents! They're absolutely heartless.

They will lie in the reviews and say the reviewers damaged property but this is there way of lying to potential customers. TRUST ME they are constantly in tribunal and don't care about tenants.

Avoid, Avoid, Avoid!

30 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow wow wow!!!

Wow wow wow!!!! Maryannes professionalism and quick responses helped me find a property to suit my little family so mush easier than I expected. It's great to see that we still have Agents and Property Managers who are so passionate.

9 de mayo de 2024
Opinión espontánea
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Thank you for much for the incredible feedback We've passed your kind words onto Maryanne who could't be more grateful. If we can be of any further assistance please don't hesitate to reach out!

Kind regards.
Certainty Property

Valorada con 5 estrellas sobre 5

Maryanne has such an amazing charisma…

Maryanne has such an amazing charisma very helpful and informative I am so glad she was the person to help me and my partner out when needed.

14 de mayo de 2024
Opinión espontánea
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Hi Sandra,

Thank you for much for the incredible feedback We've passed your kind words onto Maryanne who could't be more grateful. We agree Maryanne has a great charisma and is always happy to help.

If we can be of any further assistance please don't hesitate to reach out!

Kind regards.
Certainty Property

Valorada con 5 estrellas sobre 5

“If you want something done, give it to a busy person"

“If you want something done, give it to a busy person”. I’d wondered if we should go with Certainty because with the cheapest management fee on the market I was worried they might have too many properties to be able to look after us properly. But I found them to be very streamlined and professional with prompt rent reminders, notices, and arrangements for inspections and repairs. Brydie (head-office) negotiated a surprisingly good rental review for us and currently Joe their full-time maintenance person has half-a-dozen maintenance requests well in hand. At the centre of it all our dedicated property-manager Maryanne keeps everything calm and organised, dealing patiently with this owner’s numerous requests and also keeping the tenants on-side, with effective communication skills. Grateful for Maryanne and her team.

3 de mayo de 2024
Opinión espontánea
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Thank you so much Greg for the thorough feedback!

We really appreciate that you have taken the time to post such a positive review and look forward to working with you for many years to come!

Kind regards,
Certainty Property

Valorada con 5 estrellas sobre 5

Delightful and Frictionless Experience

The service delivery of these guys is nothing short of a class act. I wish that such a system was available for the property I have back home in England because in comparison it's a world apart! Certainty Property have been on point in their communication with me, and really made for a frictionless experience as a tenant.

1 de mayo de 2024
Opinión espontánea
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Hey Sam,

Thank you so much for the kind words. We're incredibly grateful that you've taken your time to detail your experience with the Certainty Property team!

Kind regards,
Certainty Property

Valorada con 5 estrellas sobre 5

Brydie and Maryanne are a pleasure to…

Brydie and Maryanne are a pleasure to work with. Always attentive and provide a high level of customer service. Would recommend to other fellow investors.

21 de marzo de 2024
Opinión espontánea
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Hi Jerry,

Thank you so much for the kind words regarding your experience with Brydie and Maryanne. We look forward to working with you for many years to come.

Kind regards,
Certainty Property

Valorada con 5 estrellas sobre 5

Company values: made brilliant by employees

My recent experience with Certainty Property was made truly exceptional by property manager Connor. He exemplifies what it means to put people first in the real estate industry. From our very first interaction, Connor demonstrated a genuine interest in understanding my needs and preferences. His personalized approach made me feel valued and supported throughout the entire process. Connor's commitment to excellence was evident in every aspect of his work. He consistently went above and beyond to ensure that I was presented with the best possible options that aligned with my criteria. I would highly recommend Connor to anyone in search of a trustworthy and reliable property manager who truly cares about their clients' needs.

15 de enero de 2024
Opinión espontánea
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Thank you for the really kind words. We agree that Connor is a superstar and appreciate you taking the time to provide this feedback.

If we can assist further, please don’t hesitate to reach out 👊🏻🏡

Valorada con 5 estrellas sobre 5

Great service

Nothing but 5 stars for my experience with Connor, Matt, Renae and Kevin in Queensland. They are easily one of the best property managers I have ever had the pleasure of dealing with.

Thank you for your amazing management over the years!

23 de febrero de 2024
Opinión espontánea
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Hi Yusuke,

It’s awesome to hear that you’ve had such a great experience with our Queensland team!

If we can be of further assistance, you know where to find us!

Kind regards,
Certainty Property

Valorada con 5 estrellas sobre 5

Certainty Property

I have been working with Connor and the Certainty Property team now for over a year and they have been a pleasure to work with. All of the staff are professional and make my job a lot easier. I highly recommend using them for all your property management needs.

24 de febrero de 2024
Opinión espontánea
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Hi Damon,

We really appreciate your kind words. We agree that Connor works hard to get the best possible results for his clients, and we look forward to working with you for many years to come!

Kind regards,
Certainty Property

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