the most horrible agent
They are the most horrible agent you can work with them.
They might rent your flat with cheaper price for you but they are really really bad. They are not reactive on issues that happens in the flat, they do not properly act or collaborate with the tenet then when it comes to returning back the money always tenant has to raise a dispute to get their money back and then because they have not done their job well then what happens is that tenant will receive their full money back, your flat remains not fixed, not cleaned, etc.
They are just horrible horrible horrible for both tenant and landlord do not work with them. Do not make your flat bad and do not make the life of your tenant hard. There are thousands of many better agents to work with them. Just go with them. not with this people that do not have even minimum quality to work in the UK.