Bought my partner a platinum eternity ring, circa £2k, she only wore it for Saturday nights out, which , as we are in our 69s is usually a meal, after 10 months, stone lost, replaced as no damage... Ver más
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Consulta las opiniones de los clientes
Love Chapelle. Have had some beautiful pieces from them both online and in Dalton Park. Staff are absolutely lovely. On the one occasion I had a broken earring they replaced it without question. My la... Ver más
Most disgusting and racist lady working at the East Midlands outlet. She wanted to know where we were from, and upon finding out that we were from South Asia, her attitude got worse and worse. Absolut... Ver más
Had a stone fall out of my twist ring. It was under gaurantee so took it back to shop who sent it off. Their conclusion was that I'd accidentally knocked it therefore I'd have to pay for a replacement... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Buy Discounted Jewellery and Designer Watches Online and In-Store with Chapelle. Guaranteed 30% off RRP across the entire range of Jewellery and Watches.
Información de contacto
Gregory Boulevard 7, NG7 6LB, Nottingham, Reino Unido
- chapelle.co.uk
2,2
Malo
64 opiniones
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I had a great expiriance at the…
I had a great expiriance at the Galleria outlet branch. The manager Les was extremely helpful and gave me excellent service throughout. The item I purchased was also of great quality and I would definitely recommend shopping at this branch! 5 stars
29 de noviembre de 2018
Opinión espontánea
Not fit for purpose ring
The short version: bought a ring with my father's inheritance after his passing. It fell apart after 4 days. Sent it back and was told (after a lengthy wait) it was faulty. Wasn't offered a refund but to exchange or take guft card. Took gift card amd waited until I saw something else I wanted. Bought ring no.2 which then also broke (corner of clasp had snapped off). Was told it had to be sent off again. This time it came back as accidental damage even tho I had explained was only worn for meals out etc. Told I'd have to pay £40 to have it fixed. Debated my rights and never got the call backs promised, never spoke to an actual manager as she was always hiding out back. Awful customer service. In the end after much debate, I was offered the ring fix for free. Picked it up today (after being told they'd send it to my home add for inconvenience) and it is snagging on EVERYTHING so I can't wear it for fear of it breaking. This is NOT fit for purpose and I am no better off as I can't take it out of the box!! Do look around if you want quality and customer service.
8 de septiembre de 2018
Opinión espontánea
poor
First order was a damaged item and had to return at my own expense.
Should not have to pay postage on damaged items under any circumstances.
20 de agosto de 2018
Opinión espontánea
£300 per hour for simple work!
Went to get a link put in a watch strap at the store at MacArther Glen in Ashford. Drove 10 miles to get there. Given a price of £15 which was three times the price compared to when they did this for a different watch a couple of years ago but, given that I'd driven 10 miles, felt forced to accept it.
Took the girl 3 minutes to do it. Which equates to £300 per hour.
Truly shocking and exploitative
9 de agosto de 2018
Opinión espontánea
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