Super experience from Start to finish!

Great communication from Jack with me and McLaren Hatfield, made the my new Artura become a reality.

Very best

H

Really easy experience from start to finish. Handled professionally with great communication throughout. Would highly recommend

Georgina was fantastic! She guided and supported us through the whole process from start to finish. She was always available and kept in contact with daily updates and progress reports.

I had a great experience working with Charles & Dean during a recent refinance for my business.

From the outset, George was professional, responsive, and genuinely focused on finding a solution that actually worked for my situation — not just pushing a quick deal. Given the complexity of my case, I had faced a number of challenges elsewhere, but George took the time to understand the full picture and structured a facility that significantly improved my cashflow and allowed me to consolidate multiple lenders into one manageable repayment.

Communication throughout was clear and consistent, and I always felt well-informed at every stage of the process. The speed at which everything was handled was also impressive, especially given the urgency involved.

A big thank you to George and the wider team for their support — I wouldn’t hesitate to recommend Charles & Dean to other business owners looking for a practical and well-structured funding solution.

Great experiecne from start to finish delaing with Stu and Lucy.

Will was an absolute pleasure to deal with. He was very quick to reply to any questions I had and gave me a full range of options. No question was too silly and nothing was too much to ask. Really recommend Will from Charles & Dean. Thanks for all the help!

A fantastic experience with Charles and Dean relating to the purchase of my new car - a special mention to Nicola, Deborah & Alex for their professionalism, promptness and clear communication.

Dorian and Emily were both amazing and kept me in the loop every step of the way and prepared everything from start to finish in a timely professional, honest helpful manner. Cant thank them both enough! Great experience working with you both absolutely stupendous!

Best ever service experienced from Charles & Dean from start to completion. Regular updates provide, moved fast through the process. I would definitely recommend and use again in the future.

As always great efficient service from Felix

Faultless and efficient service. Thank you to Felix & Gracie for helping fund my dream car. 10/10

Charles and dean were extremely open and professional throughout the whole process. Claudia and Emily were more than happy to answer all my questions.i woul recommended them highly and will be using them again in the future.

Still get cold calls regarding finance for expansion... Touched base early Feb, one meeting with David, expressed we were interested and told we could work together, left in the dark ever since back end of Feb. - info was sent in by end of February, now into late April with no further requests/comms after reaching out and also calling. - If it's not the right info, it needs to be communicated to the customer whats required as other lenders have had no issues, radio silence is frustrating when your expanding. We have had offers since from other lenders and have moved with someone else. Don't leave reviews often but the problem here is that if we were smaller, and assumed these guys would pull through, we would have all our cards waiting for, well, nothing, and this costs time and money for smaller firms for instance. It could prove damaging so felt it necessary to put this up. Closure, if somethings off the table, its a professional courtesy. Secondly, updates help and influences choices made internally outside of deals getting over the line. The fact I got a call yesterday from the same company asking if I need funding, and prior to that 3 weeks ago, is frustrating to say the least. Not a good service.

The team at Charles and Dean and great! They secured finance swiftly and communicated clearly and helped me purchase my dream car without any hiccups along the way

Oliver and Deborah made the process super easy and straight forward. They are really responsive, it’s a pleasure to do business with them. They also beat the dealer rate by nearly £2k

Bethany Wakefield,James Phillips and Cameron Basandrai, need a special mention, they go up and beyond from start to finish ,so polite , caring and efficient.
THANK YOU

THIS COMPANY IS AMAZING

Probably the best customer service I have experienced with a financial institution. Professional, competent, courteous service. I will only use them for future requirements.

Charles and Dean have been fantastic in all my dealing with them - I’ve financed two cars from them and each experience was amazing right from the quote to signing the agreement. They are also flexible and respond promptly to any last minute changes and requests. The team in particular Dorian Claudia and Emily were brilliant and I’ll look forward to doing more business with them in the future. Thank you all.

Able to find a great deal and much better than the main dealer (who wanted £13k commission!)
Supportive throughout the process with daily updates and pulled out the stops to get across the line before settlement deadline

Easy, seamless experience with staff that were responsive and helpful. No pushy sales, just a consultative, helpful approach - exactly what I was looking for