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Charlotte Peart is an online destination for women's fashion, created for customers who value timeless style and everyday comfort. Our collection covers the full wardrobe: dresses, tops and blouses, sets, pants and shorts, alongside a complete footwear range including loafers, flats, sandals, boots, heels and trainers. Every piece in our collection is selected with care. We focus on quality materials, flattering fits and versatility, so each item can be dressed up for special occasions or kept casual for everyday wear. From elegant cocktail dresses to comfortable block heel shoes, Charlotte Peart offers fashion that makes every look feel like a statement. Our customers are at the centre of everything we do. We offer free tracked delivery on all orders to the United Kingdom, the United States, Canada and Australia, with no minimum purchase. Every order ships with full tracking, so you can follow your parcel at any time through our website, and the price you see at checkout is the final amount you pay. Our customer service team is available Monday to Friday from 9am to 6pm (GMT) by email at info@charlottepeart.com and by phone at +44 7366 432058, and we aim to respond to every inquiry within 24 hours. Charlotte Peart is operated by Cresvaro Commerce.
3,4
5 opiniones
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Ha contestado el 50% de las opiniones negativas
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I too have also received 1 pence refund after receiving shoes that cost 49.99 and did not fit. Again due the sizing being wrong their end. Do not order from this company!!
I bought a couple of tops recently and the fabric feels surprisingly soft and well made on the body. Dropped an email to customer support about sizing and the girls were ever so helpful and sweet. Dispatch was speedy and the package came properly taped up so everything inside was totally intact.
Respuesta de Charlottepeart
Hi Orla, thank you for such a lovely review. We're really glad the fabric feels soft and well made, and that the team could help with your sizing question. If you ever need a hand with fit again, just drop us a line. — The Charlotte Peart Team
Purchased a dress for £55. Size was wrong (there end not mine) material flimsy
They refunded 1 pence and will no longer reply to emails
Respuesta de Charlottepeart
Hi Jon,
you're right, and we're not going to dress this up: a 1 pence refund instead of your £55, followed by silence, is unacceptable. We're sorry.
The full refund has now been processed back to your original payment method, and you don't need to return anything. If anything is still outstanding, email info@charlottepeart.com with TRUSTPILOT in the subject line and it will be handled by a member of our team directly.
The Charlotte Peart Team
Picked up a pair of shoes and they are genuinely so comfortable to walk in without rubbing at all. The team sorted my delivery query in minutes and the box arrived in pristine condition with no dents.
Respuesta de Charlottepeart
Hi Bonnie,
thank you so much for taking the time to review us. We're really pleased the shoes are comfortable to walk in with no rubbing, that's exactly what we aim for with this pair.
We'll pass your kind words on to the team who handled your delivery query. Enjoy them!
The Charlotte Peart Team
Ordered a dress from here last week, fits like a dream, customer service replied straight away and the parcel arrived quickly in sturdy packaging.
Respuesta de Charlottepeart
Hi Georgia,
thank you for the lovely review. Hearing that the dress fits perfectly is the best feedback we could ask for, and we're glad our customer service team got back to you straight away.
We hope to see you again soon.
The Charlotte Peart Team
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