Water leak cause and resolution
I was made aware of a leak on the 25th June 2026 by my rent agents who had contacted by the tenants about the issue. They had themselves contacted Perry at Charm Living who immediately contacted a contractor to attend the property. On the 26th June I received an email with a description and resolution to the issue, corroded water tank which was over flowing into the properties below. The resolution was to replace the water tank and renew pipe work that was damaged at no cost to myself or the tenant due to the buildings insurance on the block.
I want to say that the prompt action and resolution to this issue is fantastic and Perry is a credit to the company.
Respuesta de Charmliving
Thank you, Simon. We really appreciate you taking the time to share this. Leaks like this can cause a lot of disruption if not dealt with quickly, so we're pleased Perry was able to get a contractor out promptly and have the issue diagnosed and resolved with minimal impact to you and your tenant. We'll pass your kind words on to him – feedback like this means a great deal to the team. Thanks again, and please don't hesitate to get in touch if there's anything else we can help with. Best, Ben