IPM Ltd Opiniones 767

What made my experience great was the assistant HANNAH HOYLAND. Hannah was patient, diligent, polite, and took her time to listen to what I had to say. She got all the details correct and has followed them up with the relevant individual. If all Staff were like Hannah there would be no issues for someone to sort out, thank you so much Hannah.

​I recently had a stressful experience involving unfair parking charges issued while I was in the hospital. I reached out to my property manager Robyn, and I couldn't be more impressed with the support I received.
​Instead of directing me elsewhere, they took the time to listen, understood the sensitivity of the situation, and proactively advocated on my behalf with the parking company. Thanks to their intervention, the charges were rescinded. It’s rare to find a management company that truly takes care of the residents issues. Highly recommend for their professionalism and empathy!

Saying it on here once again because our TRAINEE property manager Hollie Egan can’t reply to emails or telephone calls
Manger sue kinsella just says it’s been passed on to our trainee property manager
If we stopped paying the service fees that we don’t receive then we would have a letter but it’s ok for ipm to charging for a communal area cleaning since 2020 when it become ipm from venture then insprired but property manager did not have a key up until April 2025 but that’s ok
They do nothing to help or support residents in halton lofts I understand why other Tennants DONT pay
Iam now paying for my own legal advice on the matter
If you have the choice don’t use this company!

Catherine Lambert was most helpful and very knowledgeable. Nothing was too much trouble. I am truly grateful to her for arranging for the account to be paid up to date.

The Property Management team that I deal with (mostly Robyn and Dom) are usually very responsive and always a pleasure to deal with.

I had a really positive experience with Hannah from Fexco Property Services. She was incredibly helpful and acted very promptly in assisting me with a PCN issue that had been causing me a lot of stress.

Hannah took the time to listen, understand my situation, and provided clear guidance throughout the process. Thanks to her support and quick action, the matter was resolved smoothly, which I truly appreciate.

It’s not often you come across such responsive and supportive Assistant Property Manager, and I’m very grateful for her help. Thank you again, Hannah!

This would be a zero if I could. Lack of accountability for their site manager applying a sign to my windscreen using vasoline. This has damaged my windscreen and wipers. Robyn has not apologised and has tried to condone the behaviour of their site manager. Playing down the damage and impact. Robyn has been poor in handling and managing the property.

James was extremely helpful and efficient and a pleasure to deal with. His service to me was superb.

I had a problem with recieving a response from the Personal Emergency Evacuation Project team which is independent of IPM.
I spoke to Lucy at IPM to find out if the matter could be resolved, with her help. Within 24 hours I received a message from PEEP who are now dealing with it. Thank you Lucy!

Don’t know how to log a complaint let alone try and resolve it - very very poor customer service- apart from the assistant property manager no one does anything

I recently had the pleasure of dealing with Natalie Coe, a great property manager, and I can confidently say the experience exceeded all expectations. From the very beginning, she demonstrated professionalism, clear communication, and a genuine commitment to providing outstanding service.

She is always responsive and quick to address any questions or concerns which is fantastic. Thank you!

Just had a chat with Robyn Thorpe regarding a property query. Robyn was extremely knowledgeable and provided great insight. She had clearly researched the query and had considered numerous options available. Robyn was very professional and her approach to the query raised was excellent.

This IPM is a joke. I've only been a new owner, but it's already starting to be a problem. Water is leaking from my ceiling in torrents, and the ceiling lights, even though they've already removed them, are flickering. Just wait until the ceiling collapses on me or catches fire. This is putting my health and the lives of everyone in the building at risk. When I tell them this, I report it and send videos, and they only reply that it's between apartments and that my neighbor and I need to find the leak and fix it. Unfortunately, the owner upstairs is abroad, and the person whose phone number I got from them doesn't answer or return my calls. There are escort girls upstairs who are terrified by the situation. So who's going to fix this leak? From what I understand, they don't use the bathroom, and the water leaks in my bathroom, and there's no sign of a leak in theirs. I've already reported it to Citizen Advice, Leashold Advice, and Cancilu. I'm waiting for help. If not, I'll call the police and fire department. This is a complete misunderstanding.

I contacted your company as I was in desperate need of information to complete a sale of a property. I was attended to by James John twice and on both occasions he was extremely helpful and his level of customer services was up there with the best. This type of response would validate me to recommend you to anyone.

Just want to thank property managers Harvey Gee and Hannah Hoyland for there prompt help with site repairs and issues

I’ve had a really great experience with IPM. All the staff are so friendly and helpful. I was emailing Robyn today and she couldn’t have been any more supportive and helpful. Thank you so much for your help I really appreciate it.

I have recently had a very positive experience with IPM Ltd. They have been very swift and efficient in providing my sellers pack with great communication from Lars.

James John at IPM was extremely professional and dealt with the issues at our property in an efficient, rapid and timely manner to an excellent standard at which the issue was completely resolved.

Natalie and Robyn at IPM are absolutely brilliant. They were more than happy to take my call to address a couple of maintenance issues I brought up. They sent me follow-up emails with updates on progress and never once made me feel like I was a bother. I’m very pleased to have them as property managers. It is reassuring to know that they can be contacted if a problem does occur, and knowing that they will respond promptly. Thank you Natalie and Robyn!

Natalie and Robyn H from IPM are fantastic to work with. They are always professional, responsive, and genuinely helpful.

Anytime I have a question or need assistance, they handle it quickly and make everything feel easy and stress-free.

It’s clear they care about both the property and the people they work with. I truly appreciated their support and would highly recommend them to anyone working with IPM.