Chase Buchanan Opiniones 

618
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After a stressful time with unreliable and apathetic agents elsewhere, Iara was a breath of fresh air with her spritely manner and attentive service. Whilst I didn’t go with Chase this time an agent l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was my first experience dealing with Sophie, who has recently taken over the management of my property. I was very pleased with how quickly she responded to my query and took action to help with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascr... Ver más

La empresa ha respondido

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4,7

Excelente

TrustScore: 4.5 sobre 5

618 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 71% de las opiniones negativas

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4,7

Todas las opiniones

(618)

145 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Had a really good experience - Thank you Tom

Had a really good experience all supported by Tom. He was super helpful and went out of his way to find us the home we were looking for. Thank you Tom 😃😃😃😃😃

21 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Simon! We’re thrilled to hear about your positive experience with Tom. Our team is dedicated to helping you find the perfect home, and it’s great to know he made a lasting impression. Your feedback means a lot to us!

Valorada con 5 estrellas sobre 5

Trusted support

Tom is very patient with me and is always on hand to help with advice and the best solutions for my tricky moving situation. I trust him and he has been very helpful and understanding of my complex needs for property rental. I always feel I can just run ideas past him and he gives sound advice and support.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Emma, for your wonderful feedback! We're thrilled to hear that Tom has been so supportive and helpful during your moving process. Your trust means a lot to us, and we're here to assist you every step of the way.

Valorada con 5 estrellas sobre 5

Excellent communications

Tom was excellent when I enquired about rentals he sent over several options and was extremely quick with responses for questions I asked him about via email.

26 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Matthew! We're thrilled to hear about your positive experience with Tom. Our team strives to provide quick and helpful support, and it’s great to know we met your expectations. If you have any more questions or need assistance, feel free to reach out!

Valorada con 5 estrellas sobre 5

Extremely highly recommended

We were going to shop around for an estate agent, but after meeting Amanda our minds were immediately made up to proceed with Chase Buchanan. We were so pleased we did and both Amanda and Chloe were lovely to deal with throughout the process. They totally delivered on the service that was promised. A consistently efficient, communicative and friendly service from start to finish. We are delighted to have bought our new home, but I might actually miss Amanda and Chloe a bit!

21 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, AbiV, for your wonderful review! We're thrilled to hear that Amanda and Chloe made such a positive impact on your experience. Congratulations on your new home! We appreciate your kind words and hope to assist you again in the future.

Valorada con 5 estrellas sobre 5

A great experience from start to finish!

Alessandro Cretella has been absolutely amazing in making this transaction happen. He has been constantly in touch with both parties and our solicitors, making sure all issues are resolved as fast as possible. He is very skilled in negotiation and very professional in his demeaner. I can't recommend him enough! Also, in my opinion, Chase Buchanan St Margarets have really good properties on offer and are very skilled in advising sellers to set the right price/accept a fair offer for a fast sale.

20 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thankyou for taking the time to share such wonderful feedback following your experience working with Alessandro and the St Margarets team. Please do let us know if there is anything further we can do to assist you.

Valorada con 5 estrellas sobre 5

House sale

Experts in their field, the team at Chase Buchanan used all their experience to help me gain the right buyer and price for my property whilst having a fairly complex sale environment at the same time. Including myself as the vendor being remote. Really appreciate all their patience and guidance throughout. Would fully recommend! Thanks so much guys!

8 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Naimboy! We're thrilled to hear about your positive experience. Our team is dedicated to making complex sales seamless, and it's great to know their expertise and support made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!

Valorada con 5 estrellas sobre 5

Excellent Service and Professionalism

I had to change estate agents as my first agents in Hampton were appalling. I came to Chase Buchanan in Hampton Hill and right from the get go Kris and Adele along with Anna were extremely professional and ensured that the whole chain came together. They were honest, reliable and went beyond to ensure that everyone was able to move.
I would highly recommend Kris and Adele who ensured that my purchase as well as my sale through them went well.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your fantastic review! We're thrilled to hear that Kris, Adele, and Anna provided you with such a positive experience. Your recommendation means a lot to us, and we’re glad we could help make your move smooth and successful!

Valorada con 5 estrellas sobre 5

Chase Buchanan Richmond lettings Robyn and team

Very professional and managed to get the whole process from start to finish done in a surprisingly short period of time, almost stress free! Will definitely use Robyn and team again.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your fantastic feedback! We're thrilled to hear that you had a smooth and efficient experience with Robyn and the team. We look forward to assisting you again in the future!

Valorada con 1 estrellas sobre 5

Just be careful of this office and…

Just be careful of this office and particularly George Burman-James and the lettings team.

We complained about our neighbour back in April due to her smoking copious amounts of cannabis and the fumes seeping through the walls/floorboards of our terrace house and unsettling my partners pregnancy.

We even handed in our notice 3/4 weeks early and gave the office a spare key to come and go with viewings at convenience.

They had a potential 7+ weeks to find the correct tenant that could move in mid-august and release us early to safeguard the health of my pregnant partner, our landlord even agreed to let us leave early providing the Richmond office found a new tenant.

They jacked up the price to the house by £100 a month given increased popularity in the listing and agreed with one of the very first viewings a prospective move in date of mid-September, blackballing us into staying for the full tenancy despite giving early notice and them having ample time to help us out.

If these cowboys can prioritise profit and time before the health of pregnant women then imagine what they can do to you.

17 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

We’re truly sorry to hear about your experience. Your concerns are important to us, and we strive to provide the best service possible. We appreciate your feedback and would like to assure you that we carried out our role as expected from a responsible lettings agent. If you would like to discuss your concerns, please do get in touch. Thank you for bringing this to our attention.

Valorada con 5 estrellas sobre 5

I am extremely impressed with the…

I am extremely impressed with the exceptional service provided by the team at Chase Buchanan – Hampton Hill. A heartfelt thanks to Megan, Nathan, Lorenc, Ellie, Kena, Bijou, and Sienna for their unwavering professionalism and for providing peace of mind through their exceptional service. Their swift response times and attention to detail have consistently exceeded my expectations, ensuring that every aspect of property management is handled seamlessly. The team truly goes above and beyond to make sure everything runs smoothly, making them a trusted partner for anyone in need of property management services. Highly recommended!

7 de agosto de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Sarah! We’re thrilled to hear that our team made such a positive impact on your experience. Your kind words about their professionalism and attention to detail truly mean a lot to us. We appreciate your recommendation and look forward to continuing to provide you with exceptional service!

Valorada con 5 estrellas sobre 5

Fantastic service!

Fantastic service provided by Adele and Anna, guiding us through our purchase with helpful advice and making every effort to accommodate our requests, including many visits pre-completion. Highly recommended!

11 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you so much for your wonderful feedback, Ned! We're thrilled to hear that Adele and Anna provided exceptional service during your purchase. Your recommendation means a lot to us, and we’re here to help with any future needs you may have!

Valorada con 5 estrellas sobre 5

Good contract renewal experience

Quick response by Ellie Hind and good contract software

30 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for the fantastic review, Mr. Mansell! We're thrilled to hear that Ellie provided a quick response and that you found our contract software helpful. Your satisfaction is our priority, and we appreciate your feedback!

Valorada con 5 estrellas sobre 5

Ellie is brilliant

Ellie is brilliant

24 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you so much for the kind words, Judith! We're thrilled to hear you had a great experience with Ellie. Our team is dedicated to providing top-notch service, and it’s wonderful to see that reflected in your feedback!

Valorada con 5 estrellas sobre 5

My experience of Chase Buchanan

Communication from the team at Chase Buchanan has been excellent, admin perfect and the team have been pleasant throughout...

31 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Chandra! We’re thrilled to hear you had such a positive experience with our team. Excellent communication and pleasant interactions are what we strive for. Your feedback means a lot to us!

Valorada con 5 estrellas sobre 5

Thank you great service

Thank you great service

31 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

We’re thrilled to hear you had a great experience! Our team is dedicated to providing excellent service, and your feedback means a lot to us. Thank you for taking the time to share your thoughts!

Valorada con 5 estrellas sobre 5

Alicia reminded us of the lease…

Alicia reminded us of the lease anniversary rent escalation which was great and kept kept us informed of the process , notwithstanding that the tenant has been difficult she made sure our rights were protected in terms of the lease.
She was very professional and had a good understanding of the lease . Fuad Johnson

8 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Fuad! We're thrilled to hear about your positive experience with Alicia. Keeping clients informed and ensuring their rights are protected is our top priority. Your feedback means a lot to us and motivates our team to continue delivering excellent service.

Valorada con 5 estrellas sobre 5

Supper Happy about how Chase Buchanan…

Supper Happy about how Chase Buchanan works with their clients. From first viewing un till the end. Agent Kris is very professional and I was sure that his interest was to make everything as quick and smooth as possible. Definitely recommend this agency.

30 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Mr. Rozenbergs! We're thrilled to hear about your positive experience with Kris and our team. Ensuring a smooth process for our clients is our top priority. Your recommendation means a lot to us!

Valorada con 5 estrellas sobre 5

A huge thank you to Vanessa Kelmendi…

A huge thank you to Vanessa Kelmendi for her exceptional support during our home search. From day one, she has been friendly, professional, and incredibly helpful — always going the extra mile to make sure everything ran smoothly.

She was always available to answer questions, kept us updated at every step, and made the referencing process straightforward.

Although we’re still finalising the contract, we already feel so well supported. We’re truly grateful to have had her guidance — she’s a real asset to her team. Highly recommended!

28 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Faye, for your wonderful feedback! We’re thrilled to hear about your positive experience with Vanessa. Her dedication to providing exceptional support is truly valued, and we’re glad she made your home search smooth. We appreciate your recommendation and wish you all the best as you finalise your contract!

Valorada con 5 estrellas sobre 5

Good

Good service

28 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you for your fantastic review, Car! We're thrilled to hear you enjoyed the service. Our team is dedicated to providing the best experience, and your feedback motivates us to keep up the great work!

Valorada con 4 estrellas sobre 5

Good Service

It is satisfactory service for what CB offer.

25 de julio de 2025
Opinión espontánea
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Respuesta de Chase Buchanan

Thank you, Shiv, for your feedback! We're glad to hear you found our service satisfactory. We're always looking to improve, so feel free to share any specific suggestions you might have. Your insights help us enhance the experience for everyone!

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