I recently ordered some pyjamas for my granddaughter’s birthday, unfortunately the courier, Evri, lost the parcel. In fairness Evri did contact me and asked me to inform Chelsea Peers, which I did.... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Ordered pyjamas. They were on sale. Next day delivery. Was actually delivered next day. Fancy schmancy box and tissue paper. Fabulous soft jersey pyjamas that fit really well. Leopards wearing santa h... Ver más
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I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs. I had one blip where DPD messed up an important delivery. Emily... Ver más
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Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I made a mistake but I haven't had any reply - not ev... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Información de contacto
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,1
Muy bueno
442 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Customer service is the best customer…
Customer service is the best customer service I’ve ever received. Absolutely outstanding.
17 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Sarah,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Chelsea Peers Customer Service Team
Dreadful customer service
Dreadful customer service, only offered via email or WhatsApp and no response from either nor their shipping company Yodel via web chat. Ordered items on 2/12/24 and still not here! Impossible to get hold of. I like their products but will never buy online again.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Geri,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.
Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Ordered an item on December 2nd and…
Ordered an item on December 2nd and Yodel confirmed it would be delivered on Dec 6th. I did not receive the package and no updates were provided from a Yodel nor this company. I began chasing Chelsea on Dec 9. They only provided an update on Dec 13 stating that Yodel lost the parcel.
I found the customer service to be lacking. They wouldn't provide proper updates and don't answer emails promptly nor the WhatsApp number.
2 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.
Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
A wonderful company
A wonderful company. The products are beautiful quality. The packaging is stunning and the website is easy to navigate. Customer service is quick, easy and professional. Online shopping at its very best 👌
12 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Emma,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!
If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!
Best wishes,
Caroline
Chelsea Peers Customer Services Team
Respuesta de Chelsea Peers
Hi Emma,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!
If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!
Best wishes,
Caroline
Chelsea Peers Customer Services Team
Excollet customer service
Great product ( women’s lounger suit) coupled with excellent service. I ordered the wrong size so returned that and ordered the correct size which arrived in less than 24 hours amazing!
12 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Anthony,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!
If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!
Best wishes,
Caroline
Chelsea Peers Customer Services Team
Zero to hero !
After a poor start with our delivery Experience, Madeline form Chelsea Peers was ….Amazing,
She rescheduled our delivery and they were delivered the following day, the whole experience was dealt with very professionally and extremely quick. The product was beautifully packaged inside the box, well done Chelsea Peers, the experience went from Zero to Hero..
Brilliant, I was recommended to the company and will certainly recommend to others …well done.
11 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Chelsea Peers Customer Service Team
AVOID
Only put one star because I cannot put less. Dreadful customer service. Waited hours for a response after order arrived missing an item. Their response was they’d look into it at the warehouse and get back to me. Several hours later another response saying the package had been delivered by Yodel. Yes I know it was delivered BUT minus an item!!! Cannot speak to a person only comms via e mail. I will never use this company again!!!!
11 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Claire,
We can see that you’ve already been in contact with the Customer Services team who have resolved this issue for you. We apologise for any inconvenience caused.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
No customer service
No idea what product is like as it hasn't arrived and the customer service links don't seem to work, or at least I've had no response if they do.
Edit 1: in response to the below, I have already emailed you and had no response. It seems you only respond to negative reviews.
Edit 2: Still no response aside from the below, but the package turned up so issue likely with Yodel. If anyone from customer service had responded I wouldn't have had to waste so much time chasing them.
10 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi James,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.
Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Very happy
Chelsea Peers have made a fan of me already and I'm sure I'll be ordering again.
They have a nice range of products, the website was easy to navigate, ordering was a breeze and delivery was prompt (ordered Friday night, delivered Monday).
A really nice touch was the lovely Christmas box it came in. Loose wrapping something like a dressing gown always looks a bit naff, but you could easily just stick a bow on this box and gift it as it is.
Well done Chelsea Peers. See you again soon.
9 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Mark,
Thank you for taking the time to leave us a lovely review, we really appreciate it!
I am delighted you are happy with our products and the service provided.
If you ever need any assistance, please don’t ever hesitate to contact our customer services team at hello@chelseapeers.com and we will be more than happy to help!
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Impossible to contact, they don’t respond
While the pajamas were nice, it’s impossible to contact them with an issue. No phone number available. No response to the chat function on the website (despite it being during their listed business hours) and no response via WhatsApp. Likely my first and last order with them. Shame.
9 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.
Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Madeline
Chelsea Peers Customer Service Team
Disappointed with customer service
Disappointed with customer service. Contacted on Wednesday to advise them my parcel had been delivered but when I returned home I could not locate it. They responded Thursday with the tracking information (which I already had). Have since sent a 2 more emails advising I have CCTV of my parcel being stolen, a crime reference number, and an admittance of fault from the delivery company but have had no response. I am unable to resolve with the delivery company as they need the retailer to contact them. Currently £130 out of pocket with nothing to show for it and no idea if this will be resolved for Christmas. Have ordered from them in the past and had no issue but feel I’m getting nowhere now. Disappointing considering they have been open Friday and Saturday 9-5, so feels like I am being ignored.
4 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Holly,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.
Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Wow such a wonderful customer service…
Wow such a wonderful customer service department. I had a small problem with an order and Caroline from customer services sorted it immediately with no fuss and it was a pleasure to deal with.
The pjs are just the best, I buy them every year for presents and treat my self to a pair. So soft, comfortable and stylish. Just love this company
6 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Chris,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Chelsea Peers Customer Service Team
Amazing
Amazing. Customer service is fantastic! Lovely Caroline sorting my order out when I thought it hadn’t went through, I was devastated! Pyjamas are the comfiest I’ve had from anywhere. Highly recommend in every way ☺️
5 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Sarah,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Chelsea Peers Customer Service Team
Amazing customer service!
Amazing customer service!
Sorted out my missing items from my order in no time at all. Very quick at responding.
Couldn’t fault them!
4 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Harry,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Chelsea Peers Customer Service Team
Review
No contact number and online chat doesn’t work, but they did respond after a few days via email.
28 de noviembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Erica,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.
Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Amazing customer services
Amazing customer services, Emily. Thanks for everything. The 2 PJ‘s Came in two days. I’ll definitely buy some more. Very good quality. Thanks again
4 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Jennie,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Disappointing
Wanted to treat myself to some high quality pyjamas that would last me years.
Decided to order two pairs from Chelsea Peers at £50 each. I assumed they must be high quality for that high price!
The Pyjamas arrived within two days and the packaging was lovely... but the pyjamas themselves are highly disappointing.
After just one wash (followed the instructions on the label) they shrunk! the sleeves have shrunk so much that it looks like they're 3/4 length!
At £50 this is unacceptable. I have pyjamas from Primark that feel and wash much better than these and for a fraction of the cost!
Was sent an email to say they would get in touch with me to solve the issue and never heard anything from them.
Avoid! get yourself some pyjamas from M&S or something!
1 de diciembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Shana,
Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you experienced with our product.
Please could you contact us directly at hello@chelseapeers.com with your details so that I can look into this for you?
I look forward to hearing from you soon.
Best wishes,
Caroline
Chelsea Peers Customer Service Team
Emily was brilliant
Emily,
That's fantastic customer service, both processing my offer retrospectively via a refund, and doing it so quickly, along with your written response.
Really appreciate it, thank you very much and have a fantastic Christmas!
30 de noviembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Charlie,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Caroline
Chelsea Peers Customer Service Team
LOVE CHELSEA PEERS PJs
LOVE CHELSEA PEERS PJs
Been a fan for a while, the wash well and some of them i had for year. I have even bought them for my bridemaids for my wedding, love the fact they do big sizes too
Big shout out to Caroline from customer service who help me with my order xx
27 de noviembre de 2024
Opinión espontánea
Respuesta de Chelsea Peers
Hi Harriet,
Thank you for taking the time to share such lovely feedback.
It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!
Best wishes,
Chelsea Peers Customer Service Team
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