Chelsea Peers Opiniones 

442
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently ordered some pyjamas for my granddaughter’s birthday, unfortunately the courier, Evri, lost the parcel. In fairness Evri did contact me and asked me to inform Chelsea Peers, which I did.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered pyjamas. They were on sale. Next day delivery. Was actually delivered next day. Fancy schmancy box and tissue paper. Fabulous soft jersey pyjamas that fit really well. Leopards wearing santa h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs. I had one blip where DPD messed up an important delivery. Emily... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I made a mistake but I haven't had any reply - not ev... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

442 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(442)

132 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The best pyjamas

I love these Pyjamas, they are such good quality and wash well. I am very impressed with how quickly they arrive, I received them the next day.

17 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Janet,

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!

If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!

Best wishes,
Caroline
Chelsea Peers Customer Services Team

Valorada con 5 estrellas sobre 5

the best pyjamas ever

My wife gave me these pyjamas for Christmas and they are the loveliest pyjamas I've ever owned. They're so soft, comfortable and exceptionally stylish. I can't recommend them highly enough. I purchased a second pair so I've got one to wear when my other set is in the wash. I highly recommend them - the stripe button up long pyjama set in sage green. Wonderful. - Professor Simon Morris

16 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Simon,

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!

If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!

Best wishes,
Chelsea Peers Customer Services Team

Valorada con 5 estrellas sobre 5

Fantastic customer service

I have always been a massive fan of Chelsea Peers products and regularly buy pjs for presents etc as they’re top quality however recently I had an issue with a purchase and contacted CP. Their customer service was second to non, fast replies and they came up with a solution quickly. A really lovely company who cares about their customers. Thank you Chelsea Peers!

15 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Charlotte,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Chelsea Peers Customer Service Team

Valorada con 1 estrellas sobre 5

Ordered something and then realised…

Ordered something and then realised immediately that my partner had already ordered one so emailed customer service within minutes to cancel the order. Was told the next day that it was too late to cancel the order and I would have to pay to return it. Not impressed and won’t use them again.

13 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Tom,

We sincerely apologise for the inconvenience. Please know that we are taking your feedback seriously, and we will look into this issue to ensure it is addressed with the team promptly. Your satisfaction is important to us, and we appreciate your understanding.

If you have any queries please contact us at hello@chelseapeers.com and we will happily assist you.

Best wishes,
Chelsea Peers Customer Services Team

Valorada con 2 estrellas sobre 5

Pyjamas have shrunk and no way of getting hold of customer services

I purchased two sets of pyjamas in December after washing one of the sets following the recommended 30 degree wash the bottoms have shrunk in length. I have gone on the website to contact customer services and they are near impossible to reach, there is no contact number, the message I sent last night said error with this page once submitted, the watts app link doesn’t work, the online chat says they will be in contact when someone is online and I sent an email this morning but am unsure if it actually sent!
I’m very unhappy as they are not the cheapest of pyjamas and after one wash this should not have happened.

13 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Jade,

Thank you for letting us know about this, your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Best wishes,
Chelsea Peers Customer Services Team

Valorada con 1 estrellas sobre 5

If I could vote no stars I would

If I could vote no stars I would. The fabric is thin and stretchy and feels really cheap. No way the quality you would expect for the price. There sizes are a joke the adult pyjamas are big enough to fit 3 people in them and I brought my Yorkipoo the sizes bigger in them because she has health issues I like them to cover all her back so I went with the cockapoo size pyjamas knowing she is half the size of one of them so this would be big and baggy on her.
The size I received there is no way a cockapoo would fit in this unless it was afew week old.
You be lucky for it to even fit a chihuahua.
Contact them once I seen them to get them returned and they want me to pay postage and no refund. The items I received was nothing like they state and not worth the money. A big NO from Mr I definitely won't buy again or recommend

17 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Kyri,

We can see that you’ve already been in contact with the Customer Services team who have resolved this issue for you. We apologise for any inconvenience caused.

Best wishes,
Chelsea Peers Customer Services Team

Valorada con 3 estrellas sobre 5

Poor packaging - spoiled the experience

I ordered a pair of pyjamas for my daughter, they arrived by post this morning.
I was staggered that they had actually made it to her given the state of the box.
Part of the reason for buying these fairly expensive pyjamas was that they should have arrived beautifully boxed; this was not my experience.
The end of the box was missing and the items shoved in.
Neither special or what I’d paid for.

I have just received notification of a £3.95 refund as a gesture of goodwill for the packaging costs incurred. Not overwhelmingly generous, however, a gesture nonetheless. Thank you.

7 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Ruth,

Thank you for leaving us a review.

We can see that you’ve already been in contact with the Customer Services team who have resolved this issue for you. We apologise for any inconvenience caused.

Best wishes,
Chelsea Peers Customer Services Team

Valorada con 5 estrellas sobre 5

I had a really good customer service…

I had a really good customer service experience recently with Chelsea Peers. Prompt responses, dealt with immediately and professionally. Must be applauded.

6 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Margaret,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Chelsea Peers Customer Service Team

Valorada con 1 estrellas sobre 5

Men Beware

Men Beware. I was given a pair of men's pyjamas for Christmas but it was not until I put them on I realised there was no slit at the front to allow easy weeing. I contacted the firm and was told in a prompt reply that none of their men's pyjamas have this feature but since I had tried them on was not allowed to return them. I would NOT advise any man expecting normal pyjamas to buy these. I have written to the firm suggesting it would be very helpful if they indicated very clearly on their website that none of the men's pyjamas have the slit at the front and to make sure also it is in the packaging so that men are warned before they put them on and so are able to return them if not suitable. It is a shame as the materials is very comfortable but I would not buy them.

6 de enero de 2025
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Geoff,

Thank you for sharing your feedback with us, we appreciate your honest review and will strive to improve.

Please let us know if you have further feedback at hello@chelseapeers.com and we will happily listen and assist!

Best wishes,
Caroline
Chelsea Peers Customer Service Team

Valorada con 1 estrellas sobre 5

The Christmas pyjamas

The Christmas pyjamas I bought online from a marketplace made of polyester, which I only noticed later—my fault. It makes both me and my husband sweat. My daughter wore it for a photo but didn't want to wear it at night because it's not comfy. Last but not least, the neck became misshapen after washing. Too late for me to ask for a refund. But you don’t waste your money on these product you cannot use

18 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Gözde,

Thank you for leaving us a review. We really appreciate your comments, as we always strive to provide a better experience for our customers.

Please let us know if you have any further feedback at hello@chelseapeers.com and we will happily listen!

Best wishes,
Caroline
Chelsea Peers Customer Service Team

Valorada con 3 estrellas sobre 5

Poor attention to detail

Bought a Christmas set from M&S which was so comfy so bought the Nutcracker set directly from Chelsea Peers site. Lovely soft pj's. My only disappointment is the attention to detail in the lining up of the pattern as the sleeves and around the neck are not equal and this makes them look cheap which of course they are not. I really feel that the attention to detail was not there and this isn't good enough for a pair of pj's this pricey.

27 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Sarah,

Thank you so much for taking the time to share your comments with us.

Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?

I look forward to hearing from you soon.

Best wishes,
Caroline
Chelsea Peers Customer Service Team

Valorada con 1 estrellas sobre 5

These are terrible quality- sorry

These are terrible quality- sorry - the polyester fabric is awful. It was my partner who bought them as a surprise.
Who likes polyester pyjamas?! Yuk.

31 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Rachel,

Thank you for leaving us a review. We really appreciate your comments, as we always strive to provide a better experience for our customers.

Best wishes,
Caroline
Chelsea Peers Customer Service Team

Valorada con 1 estrellas sobre 5

dyed bedsheets

I have the vibrant red pjs with giraffes on them. The pjs look gorgeous and appear high quality however sadly they dyed our bedsheets red when I wore them!

30 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Sarah,

Thank you for taking the time to share your feedback, we are so sorry to hear about the issues that you are experiencing.

Please could you contact me directly at hello@chelseapeers.com with your details so that I can look into this for you?

I look forward to hearing from you soon.

Best wishes,
Caroline
Chelsea Peers Customer Service Team

Valorada con 5 estrellas sobre 5

Fantastic product & service

Fantastic quality product, quick delivery & lovely packaging. I ordered the wrong size pjs by mistake as a Christmas present, so I emailed customer service to ask for help and, unfortunately, I was unable to return them, but they still gave me a gift card for the full value. I was so impressed with this generous offer, I will 100% be a returning customer. Excellent customer service! :)

30 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Stephanie,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Caroline
Chelsea Peers Customer Service Team

Valorada con 5 estrellas sobre 5

THE comfiest pjs I have ever worn

THE comfiest pjs I have ever worn! Amazing customer service too. Thank you. I’d highly recommend to all

28 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Helen,

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!

If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!

Best wishes,
Caroline
Chelsea Peers Customer Services Team

Valorada con 5 estrellas sobre 5

All praise to Caroline @ Chelsea Peers After an initial issue wth my order…

After an initial issue with my order Chelsea Peers, proved without doubt that the company and staff, offer an excellent and customer centred service to customers.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Kevin,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Chelsea Peers Customer Service Team

Valorada con 5 estrellas sobre 5

Just ordered the most fabulous pyjamas…

Just ordered the most fabulous pyjamas from Chelsea peers
Fabulous helpful service

12 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Mandy,

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!

If we can assist at all in the future, then please do let us know and we do hope to see you back very soon!

Best wishes,
Caroline
Chelsea Peers Customer Services Team

Valorada con 5 estrellas sobre 5

Fantasic customer service!

As a first time customer of a new company which i have never used before i was a little bit nervous when i had to ask to return an item and exchange it. Unfortunately the company is not set up for exchanges but they gave me a really acceptable work around.
I have to say the customer service from this company was EXCELLENT/TOP NOTCH! from my first interaction to my last they were extremely helpful and nothing was every too much trouble.
If you are thinking or considering ordering from this company, do....... (especially their pj's which are the softest i have every purchased!)

16 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Winnie,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Chelsea Peers Customer Service Team

Valorada con 5 estrellas sobre 5

Great quality product

Great quality product. Issue with initial delivery method due to time of year, but I contacted the customer service department and they had dispatched a replacement same day and it was delivered the next morning. I cannot fault the service that was provided

18 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi Jamie,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Chelsea Peers Customer Service Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Highly recommended

17 de diciembre de 2024
Opinión espontánea
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Respuesta de Chelsea Peers

Hi there,

Thank you for taking the time to share such lovely feedback.

It's a pleasure to hear that you received great customer service, we’re always happy to help! We hope to see you back with us again soon and we look forward to assisting you again in the future!

Best wishes,
Chelsea Peers Customer Service Team

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