I recently ordered some pyjamas for my granddaughter’s birthday, unfortunately the courier, Evri, lost the parcel. In fairness Evri did contact me and asked me to inform Chelsea Peers, which I did.... Ver más
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Consulta las opiniones de los clientes
Ordered pyjamas. They were on sale. Next day delivery. Was actually delivered next day. Fancy schmancy box and tissue paper. Fabulous soft jersey pyjamas that fit really well. Leopards wearing santa h... Ver más
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I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs. I had one blip where DPD messed up an important delivery. Emily... Ver más
La empresa ha respondido
Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I made a mistake but I haven't had any reply - not ev... Ver más
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Información sobre la empresa
Escrito por la empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Información de contacto
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,1
Muy bueno
442 opiniones
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Ha contestado el 100% de las opiniones negativas
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Great customer service
Great customer service and products. Resolved a delivery issue efficiently with no fuss. Special thanks to Sophie for getting this sorted.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Andrew,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Amazing Service
Had an issue with the delivery service, flagged it with Chelsea peers and within 30 minutes this was resolved. Amazing service to go with amazing products
28 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Amazing customer service
First time ordering from here and the quality is excellent! Unfortunately my dressing gown arrived with a stain, I contacted them via live chat and received and email within the hour apologising. They gave me the option of either a gift card totally the amount of the gown or a replacement dressing gown. I received the gift card an hour later, I never write trust pilot reviews but Chelsea Peers definitely deserves recognition!!
26 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Izzy,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Sophie - Chelsea Peers Customer Service Team
Amazing quality and customer service!
Chelsea peers sells the most gorgeous quality products and I love the unique designs. I have so many pairs of the PJs (I own more pyjamas than clothes) 😊
I had a query and the customer service was absolutely spot on and so quick!
Wonderful company 🌟
25 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Lauren,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Excellent customer service
Courier lost order . Chelsea Peers quickly sent a replacement & communication was first class
24 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Linda,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Great customer service from Loren
Great customer service from Loren. Quick responses and sorted swiftly.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Em,
Thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your customer service experience!
Best wishes,
Loren
Chelsea Peers Customer Service Team
speedy delivery and lovely quality
I ordered 5 pairs pj’s on Sunday and they arrived beautifully packaged on Monday!
The ones for me are a lovely fit and beautifully made. I am sure the ones I’ve bought as gifts will be well received. Bargains in sale! I have bought before and find they wash and wear really well!
24 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Nicola,
Thank you for taking the time to write such a great review - we really appreciate it! It's a pleasure to hear that you were so happy with your pyjamas!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Gorgeous material and great customer…
Gorgeous material and great customer service.
The quality of the material they use is insanely soft. I really wish I could wear these pyjamas all day every day!
There was hitch with incorrect labelling of a pair of pyjamas, but Sophie from the customer support team responded immediately and got this sorted for me ASAP. She was kind, considerate and responsive. Everything you want from a company when something doesn't go right.
I'll be back for more pyjamas! A pair for every day maybe.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Giulia
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes,
Loren
Chelsea Peers Customer Service Team
High quality items with great customer…
High quality items with great customer service!
24 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Ben,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Outstanding customer service
I made my first purchase with Chelsea Peers recently. I ordered some gorgeous ladies pyjamas and a two pack of girls pyjamas. They arrived within the expected timescale and were packaged beautifully. The ladies pyjamas are nothing short of luxurious however there was a slight issue with one of the pairs of girls pyjamas. I contacted Chelsea Peers and advised them of the issue. I received almost an instant response and, within a very short space of time, the issue was resolved to a satisfactory resolution. Chelsea Peers has impeccable customer service and I will definitely be making more purchases in the future. Thank you Loren for all your help.
22 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Melissa,
Thank you so much for taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Caroline
Chelsea Peers Customer Services Team
Amazing customer service
Amazing customer service. I placed an order for 3 pairs of pyjamas and didn’t open the box when it arrived as they are Xmas gifts. When I finally opened the box I realised 1 pair was missing. I emailed and my emails were responded to immediately and after providing photos to prove I hadn’t received an item, it was dispatched the same day. I dealt with Sophie on the customer service team and she couldn’t have been more helpful! Excellent service and I would definitely recommend!
21 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Sarah,
Thank you so much for taking the time to write such a wonderful review! We always love to hear from our Chelsea Peers customers like yourself who have had a positive experience with our team.
I'm so pleased we could help, and I hope you absolutely love your new Chelsea Peers products!
We hope to see you back with us again soon!
Best wishes, Sophie - Chelsea Peers Customer Service Team
Wonderful customer service
I ordered some Pyjamas as a gift, with next day delivery, however was let down by Evri's very poor service. On contacting Chelsea Peers my issue was immediately addressed by Loren who was very apologetic and organised refund and re-delivery with an alternative provider. The PJs arrived the very next day, beautifully packaged. Thank you, Loren. Top class customer service!
20 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you so much for the taking the time to leave such a lovely review! Providing great customer service is very important to us, and we're so pleased to hear you were happy with your experience.
Please do reach out if you have any further queries in future, and we look forward to seeing you back again very soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Respuesta de Chelsea Peers
Hi Sarah,
Thank you so much for your 5-star review. We really appreciate it!
We always love to hear from our Chelsea Peers customers, like yourself, who have had a positive experience with us.
If we can assist at all in the future, then please do let us know, and we do hope to see you back very soon!
Best wishes,
Sophie - Chelsea Peers Customer Services Team
Amazing support team and high quality material
I had a small issue with my order and the support team was absolutely amazing. I received a very quick response, they were very understanding, and the refund was processed super fast. The staff is really friendly, the delivery is quick, and they offer a large selection with very high-quality fabrics. I’ve ordered from here several times already, and I will definitely keep buying from them. I can highly recommend
18 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Giulia!
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Very nice items
Very nice items , very good quality and excellent customer service
17 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Catherine!
Thank you for taking the time to share your 5-star review.
We’re always happy to help, and are so glad that you love your new Chelsea Peers products! Please don't hesitate to reach out in the future :)
Best wishes, Sophie - Chelsea Peers Customer Service Team
Brilliant customer service
The customer service was incredibly generous. When I had a problem with my shipping due to some custom regulation in the EU, I wrote to the people of Chelsea Peers. Their answer came within minutes and they refunded the shipping costs.
15 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Lydia,
Thank you for taking the time to leave such a lovely review! We're so happy to hear you were pleased with your customer service, and we look forward to seeing you back again soon!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Respuesta de Chelsea Peers
Hi Victoria, thank you for taking the time to write such a great review!
We are so glad to hear that you had such a positive experience with our customer service team and that you love your pyjamas!
Best wishes, Loren - Chelsea Peers Customer Service Team
First Order
This was my first order with Chelsea Peers and I was really excited to receive it. One of the items arrived with a button missing, but the team were incredibly quick to respond and resolve the issue. Great customer service and I was very satisfied with how it was handled.
15 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Simone, thank you so much for taking the time to write such a lovely review - we really appreciate it! I hope you absolutely love your new penguin pjs! Please do not hesitate to reach out again in the future! Best wishes, Sophie - Chelsea Peers Customer Service Team
Excellent Customer Service - Emily
An order was lost/misplaced/not delivered by the wonderful EVRI couriers. I contacted Chelsea Peers customer service and the response was first class. A lovely lady called Emily sent a duplicate order out and even upgraded the delivery to DPD at no charge to ensure its safe arrival. This was for a birthday present and we received the products the day before. In contrast to EVRI , Chelsea Peers provided a professional and Empathic service, The items we received were great too. Thanks Chelsea Peers especially Emily for making someone really happy on their Birthday
5 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Leigh, thank you for taking the time to write such a great review! We are thrilled you had such a positive experience with our company and with Emily. We are so glad you love the items too! Best wishes, Sophie - Chelsea Peers Customer Service Team
Order hasn’t arrived and customer service ignoring my emails
I have ordered from this company before with no issues. However, last week I ordered two items for my daughter’s birthday. The order was due to arrive last week but didn’t arrive. I used the tracking link on the email and it said “not available”. I emailed the company Friday and no response. Chased again two days ago. No response! And still no delivery. I will not be buying or recommending this company again.
2 de noviembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to leave a review, we appreciate your honest feedback. We strive to provide the best customer service possible and we take customer comments very seriously.
We would like to sincerely apologise for the issues you have experienced with your delivery and the delay in a response from our customer services team.
We can see a member of our team has been in touch with you via email in order to fully resolve this matter for you. If you have any further queries or feedback please do not hesitate to get back in touch and we will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
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