Chepstow Trade Centre Ltd Opiniones 

206
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Found the car I was looking for online and upon requesting information, I was greeted by Mark with all the information I needed. Communication was good and concise - Mark provided me with everyth... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Buying a car can be a daunting experience particularly when in late 70s and female! On my first visit to Chepstow Trade Centre I had a rough idea of what I needed mainly based on my husband's red... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited last week after seeing a few cars online, and from the moment we arrived Mark was super friendly, helpful and welcoming. He even let us view a car that had literally just arrived and was st... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Frankly outstanding personal service start to finish . Whole process made easy. Supplied with new MOT ,which required extensive parts and labour , including two tyres. Car was presented in prist... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Servicio de transporte

Escrito por la empresa

Welcome to Chepstow Trade Centre Limited Here at Chepstow Trade Centre Limited we strive for quality, service and reliability to ensure all of our customers will not only receive a great experience but have total reassurance when buying a new car. Clarity is at the forefront of our minds that will ensure great communication from the start along with great aftersales care that is paramount to any purchase. We believe any business is built on repeat custom that demands a seamless process with a great buying experience from the start, which will then build confident strong relationships with our existing and future customers moving forward. Chepstow Trade Centre Limited are based on the Boxer Trading Estate, On Ponthir Road Caerleon. And are easily accessible from all areas of Usk, Cwmbran, Newport, Pontypool, Cardiff, and the surrounding areas.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

206 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(206)

69 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service! Love my car!!

Picked up my new car today and I can’t thank Mark and Rob enough for all their help. Fantastic service, friendly, no pressure sales! Would highly recommend.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Joanne, Thank you for this review really does mean alot. Regards Tim director.

Valorada con 1 estrellas sobre 5

Avoid them, & if u can't don't take the warranty they sell.

At 1st I did give these guys a good rating, HOWEVER. since then, which has been around 3 months, the supposedly fault free car they sold me has turned into anything but & the report I've now have had done on the car shows they deliberately removed codes from ECU while not fixing the issue then said nothing to me on purchase, when this issue 1st happened they simply said not our problem its now with warranty company, & it turns out their not worth a penny of anyone's money because all they do is look for reasons why they won't accept a claim even though this IS covered according to the paperwork. & guess who's left picking every bill now. I simply won't buy a car from them again & if u do, get the car checked independently whatever they tell u & whatever u do, don't waste your money on their extended warranty, because it will be wasted sadly. They seem like nice people there, turns out they're just like most dealers out there, can't believe a word they tell u,best to avoid them if u can.

27 de noviembre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Vaughan, Thank you for your visit to Chepstow trade centre, Just to touch base with this edited review. You requested to take the car as it was and a heavy discount to boot for that matter. Then you edited this review to be a 1* after leaving us a 5* when you purchased it. Also I would like to touch base on another matter you have never rang us since you left in regards to any issues at all which I can prove as all calls are recorded. And we have never had any codes deleted out of any cars in the 10 years we have been in buisness. But if you would like to get in touch or even pop in as your only round the corner your more than welcome to do so Regards Tim director.

Valorada con 5 estrellas sobre 5

Had been looking for a first car for my…

Had been looking for a first car for my Son for months and came here on the basis of having read positive reviews. Well they weren’t wrong! Straightforward but friendly guys here who sold us a cracking car at a reasonable price and kept to their word with service/MOT/extended warranty. Car was spotless when we collected it and the valet they did was top notch. Had to call up last week re a piece of paperwork and they were still nothing but polite and helpful which further instilled confidence in our purchase. If you’re looking for a car then I wouldn’t hesitate to come here, we’ll be back in about two years for teenager no 2! Thanks guys.

24 de octubre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Natalie, Thank you very much for this review means alot for other people to see what we are about. Regards Tim Director.

Valorada con 5 estrellas sobre 5

Great service and good prices

Great service from all the guys there. Good customer service, clear and precise information and good communication. Had a new MOT and valet for my new car. Will definitely recommend to others. Thanks guys

19 de noviembre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Good morning Kate, Thank you so much for this review really does help more than you know. We are glad your happy with your new car and wish you all the best for 2025 Regards Tim Director.

Valorada con 5 estrellas sobre 5

Very helpful and friendly staff

23 de octubre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Sasha, Thank you for your review goes along way for us these do we wish you all the best moving forward. Regards Tim.

Valorada con 5 estrellas sobre 5

Great Service

Great Service. Would highly recommend purchasing a vehicle from Chepstow Trade Centre Ltd!

16 de octubre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Michael, Thank you for taking the time for the review mean's alot. I hope your wife liked her new car and you enjoyed your bottle of prosecco in piece over the weekend. We here at CTC wish you all the best regards Tim.

Valorada con 2 estrellas sobre 5

Brought a car from em had issues with…

Brought a car from em had issues with the car from day one took over a month to get it all done and when I got my car back I had a old newspaper left in the the passenger door and the boot and parcel shelf was dirty where someone had been using my car and it was supposed to be valeted

10 de octubre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Leonard, I am so sorry to hear you feel this way, the car was valeted for you on return however we delivered the car to a garage nearer to yourself to save you time and travel and this would of have to be driven ( it was a wet day). The delay in geting the car back to you was down to main dealer parts that beyond are control was delivered to us incorrectly, We have acted as quick as possible on the return of your car for you, As for the courtesy car that you have had over the past few weeks which was taxed and insured for you looks as though it has been driven through a rally course and the interior is no better with lots and lots of dog hair inside, please except our apologies for the delay Tim director.

Valorada con 2 estrellas sobre 5

Emailed about fiance and then emailed…

Emailed about fiance and then emailed again would of been nice to get a email back even if it said your not eligible for it bit nothing bit rude really and no actually don't lie I have not been to see you and you have not told me you couldn't get it so don't lie about it iv been to your shop once about half a year ago to look around and you haven't text my phone last email I had from you was say about valeting which clearly was meant for someone else so like I say don't lie

8 de septiembre de 2024
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi John, Sorry you feel this way but we have responded to you via email and text. Also you came to site on saturday and we told you then also that we can't get you finance and we are very sorry about this but we can't be held accountable for the finance team's approvals. Regards Tim Director.

Valorada con 5 estrellas sobre 5

Recently bought a car with Chepstow…

Recently bought a car with Chepstow Trade Centre, saw they had good reviews and they didn’t disappoint. Rob was really helpful and everything was straightforward with a service and MOT included when purchasing the car, one happy customer!

2 de septiembre de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Fay, Thank you so much for this review mean's alot. We want to wish you all the best moving forward and we are glad you chose CTC for your car purchase. Regards Tim Director.

Valorada con 5 estrellas sobre 5

As great quality service... was agreed the MOT was carried out…

As was agreed the MOT was carried out and all items needed to be done.. could not be more happy they went far beyond which could be expected ... Highly recommended

12 de agosto de 2024
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Good morning David, Thank you so much for this review it really goes along way. We are happy that you found your purchase with us here at CTC very good and your happy with the service we provided you with. Regards Tim Director.

Valorada con 5 estrellas sobre 5

Rob was amazing from start to finish

Rob was amazing from start to finish, going the extra mile to make sure I was confident in the car I was buying. Highly recommend!

29 de agosto de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Sophie, Thank you for your review mean's alot. We are happy that your happy with the service we have gave you here at CTC. We wish you all the best in your new car Regards Tim Director.

Valorada con 5 estrellas sobre 5

Bought an Audi Q2 on Monday very happy…

Bought an Audi Q2 on Monday very happy with the car and very professional and friendly service, definitely recommend thank you!

19 de agosto de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Rachel, Thank you for the review means alot. We are happy you are happy with your new purchase here with us at CTC. We wish you all the best moving forward Reagrds Tim Director.

Valorada con 5 estrellas sobre 5

Variety of cars and Rob was amazing

Amazing show room of cars varying of prices to fit everyone’s budget, my parents came to view some cars on the Sunday and I joined my dad on the Monday. Rob was amazing and was so patient whilst I was taking my time to decide which car I liked and was even more amazing during the purchasing process. Such a friendly and helpful environment would 10000% recommend.

22 de agosto de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Mia, Thank you for this review it really does help let other people know what we are about. I am happy that your happy with the service you have been provided with here with us at CTC and we wish you all the best moving forward. Regards Tim Director.

Valorada con 5 estrellas sobre 5

No pressure sales

Relaxed and friendly atmosphere without any pressure sales. Happy to let you look around but staff are there in the background if you need anything. Once we'd made our decision the transaction was complete within a few days with a
new MOT and thorough service was included in the price. Friendly staff,
keen to advise and help. Website is clear, accurate and user-friendly with
plenty of information available.

21 de agosto de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Christine, Thank you for your review mean's alot in this current line of work. We wish you all the best and I'm glad you are happy with the service you have been provided with. Regards Tim Director.

Valorada con 5 estrellas sobre 5

Chepstow trade centre

So my husband reserved me a car and we drove over to Chepstow trade centre and was greeted by the most friendly bunch of lads.
There was no pressure in the sale from any of the team.
I was given time to look around the car take it for a drive.
I loved the new car and we did buy it.
I can honestly say I have never felt so comfortable in someone’s company and the boys from Chepstow trade centre.
Thank-you so so much

Sarah from Bristol.

12 de agosto de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Sarah, Thank you for the review really goes along wat these days so thank you. We are glad your happy with the service you have benn provided here with us at CTC and we wish you all the best moving forward. Regards Tim Director.

Valorada con 5 estrellas sobre 5

Fantastic service from Rob

Fantastic service from Rob. I called on thursday as i had reserved a car in the early hours and as my car had broken down, i was needing a quick transaction. Rob put the car through MOT and service the next day and sorted any issues that arose. I collected the car today (i could have collected friday but i needed to take my old car to the scrapyard). Rob was approachable and friendly, i was given space to check over the car prior to completion and Rob was very helpful. My son (4) loves his new car and we cant thank Rob enough for such an easy and stress free transaction

1 de agosto de 2024
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Rebecca, We are happy that the service we provided you with you were happy with thank you again for your purchase and your visit to us here at CTC. Enjoy your new car and we wish you all the best Reagrds Tim Director.

Valorada con 5 estrellas sobre 5

Robs Excellent Service …

Me and my mate Adam came in to buy his first car and we was approached by Rob, he showed us excellent service and gave my vulnerable friend the best experience buying a new car!

3 de agosto de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Toby, We are glad your happy how we we do things here at CTC. We wish you all the best moving forward and take car. Reagrds Tim Director.

Valorada con 5 estrellas sobre 5

Great service

Great service , professional and friendly staff.
A+ from me 👍

25 de julio de 2024
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Thank you Ashley, Was a plessure to meet you Regards Tim Director.

Valorada con 5 estrellas sobre 5

Love my new car

Love my new car, as it was my first time buying a car I was a little nervous but the service was amazing very informative and easy would highly recommend

20 de julio de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi Holly, Thank you so much for this review means alot, We are happy that your happy with your 1st ever car purchase and it was a plessure that you came to us. We wish you all the best moving forward and safe driving Regards Tim Director.

Valorada con 5 estrellas sobre 5

Frankly outstanding personal service…

Frankly outstanding personal service start to finish .
Whole process made easy.
Supplied with new MOT ,which required extensive parts and labour , including two tyres.
Car was presented in pristine condition ,even though it was 13 years old !
Very fair deal on part - exchange .
Day after sale can't recommend highly enough .

21 de julio de 2024
Opinión espontánea
Logotipo de Chepstow Trade Centre Ltd

Respuesta de Chepstow Trade Centre Ltd

Hi John, Thank you for the review really means alot. We are so happy that your happy with the way we do things here at CTC we wish you all the best Regards Tim Director.

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