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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The expedition of your service to me. This is my second white linen shirt within a two year period; I love the linen and style in which the shirt was tailored.

Valorada con 4 estrellas sobre 5

Store is well organized, check out is simple, and shipping already included in the pricing. Unfortunately there is no information on where the company is incorporated, and their refund policy is a b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love my linen pants. Look better in person than they do on the website. Quick shipping and good communication. I will be buying more from this company.

Información sobre la empresa

  1. Tienda de ropa para hombres

Escrito por la empresa

Beyond Independency Now!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(38)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

The product and customer service are very good. I look forward to seeing their future lines of clothing.

21 de mayo de 2026
Logotipo de Cholp

Respuesta de Cholp

Dear Customer,

Thank you for your feedback. After your inquiry was received, our customer support team contacted you within 3 business days and arranged a replacement free of charge. At no point were you asked to pay any return shipping costs, and the issue was resolved through a replacement item.

We apologize for the inconvenience caused and remain committed to providing the level of service our customers expect.

Valorada con 5 estrellas sobre 5

Quality

I think, the fabric of the trousers is very comfy and It also has good quality. I feel very comfortable. I wear them with contentment 💓

16 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Completely unresponsive customer…

Completely unresponsive customer service. Email about a return remained unanswered. This vendor is a scam.

8 de junio de 2025
Logotipo de Cholp

Respuesta de Cholp

Hi,
As we mentioned in our email, our return policy — which excludes discounted items — is clearly stated at the time of purchase. We understand this may have been missed, and we truly value your feedback.

Your experience matters to us, and we’ll continue working to improve our communication and support. Please don’t hesitate to reach out if there’s anything more we can do for you.

Thank you again for your time and for choosing Cholp.

– The Cholp Team

Valorada con 1 estrellas sobre 5

Restrictive/Misleading Return Policy

I ordered 2 linen shirts in size medium (the shirts run small) and they turned out to be a little tight so I wanted to make a return for a larger size. I followed their return instructions, emailed them, requested a return, and provided the information they required since they do not provide a return address until they review and approve your return request. They have a 2 week return policy and I have been waiting for a response for almost 2 weeks after sending multiple emails. All I want to do is return the shirts for a larger size. It is a shame that they make it this difficult to do a simple return because the shirt quality is good.
UPDATE TO CHOLP RESPONSE...
Regarding the response that Cholp gave to my review that they do not accept returns or refunds during a sales period is disingenuous and misleading. If this is the case, then buyer beware that their incentive for you to buy more merchandise by giving a % discount the more you spend basically means that you cannot return anything that you buy if you take advantage of this ongoing discount scheme. I paid full price for the 1st shirt and received a 15% discount on the 2nd shirt not knowing that I was giving up my right to return the shirts for any reason. All I want to do is exchange the shirts for a larger size because they run small. Cholp only responded to my multiple email requests as a "valued customer" after I gave the negative review on Trustpilot. Cholp should either charge me the paltry 15% discount on the 2nd shirt and let me exchange both or let me at least exchange the 1st shirt I paid full price for since it was NOT ON SALE. I would rather have at least one shirt that fits me. Cholp is proving my point that they have a poor to non-exsistent customer service department and an extremely limited and misleading customer return policy. This view has not only been expressed by me but by other dissatisfied customers that have left reviews on Trustpilot and reinforces the fast that Cholp is disingenuous about valuing their customers. Buyer beware if you are not satisfied with your purchase from Cholp and wish to make an exchange, return, or refund - they make it very difficult if not impossible and you just might be stuck with a purchase that doesn't fit.

23 de septiembre de 2024
Opinión espontánea
Logotipo de Cholp

Respuesta de Cholp

Dear Customer,

Thank you for your feedback. Upon reviewing your order, we found that the first shirt you purchased was also part of the sale, which is why we applied our no-return policy for discounted items. This decision was not based on the discount for the second shirt, but rather because both items were purchased during a sale period.

We kindly ask that our return policy, which has been carefully designed to ensure maximum customer satisfaction, be respected. To avoid any misunderstandings, we encourage all customers to review our return policy, which is clearly outlined on our website. We strive for transparency and ensure that all policies, including those related to returns during sale periods, are openly communicated.

Our goal is to provide the best possible customer experience, and we regret if this situation has caused any frustration. Please feel free to reach out if you have any further questions.

Best regards,
The Cholp Team

Valorada con 5 estrellas sobre 5

Very nice and easy 👌

19 de septiembre de 2024
Logotipo de Cholp

Respuesta de Cholp

Dear Chester,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. At Cholp, we aim to make every step as smooth and enjoyable as possible, and your feedback means a lot to our team.

We look forward to serving you again in the future!

Best regards,
The Cholp Team

Valorada con 1 estrellas sobre 5

No response to communications and…

No response to communications and return request.

24 de junio de 2024
Logotipo de Cholp

Respuesta de Cholp

Dear Customer,

Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations.

At Cholp, we strive to provide the best service possible. However, during our sales periods, we are unable to offer exchanges or refunds on discounted items, as indicated in our policy. This ensures we can continue to provide exceptional quality at competitive prices.

We truly appreciate your understanding, and we value you as a customer. If you have any further questions or would like assistance with a future purchase, we’re here to help.

Best regards,
The Cholp Team

Valorada con 4 estrellas sobre 5

Store is well organized

Store is well organized, check out is simple, and shipping already included in the pricing.
Unfortunately there is no information on where the company is incorporated, and their refund policy is a bit shady; they “discount” most items by $10, which per their return policy makes it a final sale.

29 de abril de 2024
Logotipo de Cholp

Respuesta de Cholp

Thank you for your valuable feedback. Some of our products go on sale from time to time based on stock availability. We are a UK-based company with warehouses in the UK, the USA, and Turkey. We appreciate your choosing us.

Valorada con 3 estrellas sobre 5

Sent a return

Had some issues with a return but they did finally do an exchange. Good quality but pant sizes run very small.

14 de febrero de 2024
Logotipo de Cholp

Respuesta de Cholp

Dear Customer,

Thank you for your feedback. We offer a wide range of pant styles, including slim-fit and relaxed-fit options. We take care to showcase these details in our product images. When selecting a model, please consider the fit you prefer and explore all our styles accordingly. We appreciate you choosing us.

Wishing you many healthy and beautiful days wearing your pants.

Valorada con 5 estrellas sobre 5

Quality Products, Fair Prices

The products offered by this company are of high quality, and the prices are fair. I appreciate the value for money and will continue to shop here for my future needs.

26 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Customer Service!

I had an amazing experience with this company. The customer service was top-notch, and they went above and beyond to address my concerns. Highly recommended!

28 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good quality

Very good quality. It fits the body perfectly and is very comfortable. I was really pleased. I recommend it. Transportation was also very fast and they took care of it at every stage. thanks!

10 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Half Scammers

I ordered two different times from Cholp. There were no problems with shipping and delivery but the issue was when I had to return the second order. I wrote them 8 emails and spent hours waiting someone at their online page chat connected and none of this happened. I had to sent the item back to Turkey and 45 days passed and no one had contacted me. I finally surrendered and lost 139$. It seems that they don’t have a customer service team or this is their M.O.
I used to order clothes online to multiple stores many times per month and this is the first time such aberrant situation happened to me. If it’s fitted you, you’re lucky but if you have to return merchandise, forget about your money. Don’t sponsor this store. Buy better from more reliable stores such YOOX, Farfetch, Saks, Nordstrom, Lyst, SSENSE, Shopstyle, Bloomingdale’s among others. Don’t risk your money. These people’s items are not cheap.

25 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my linen pants

Love my linen pants. Look better in person than they do on the website. Quick shipping and good communication. I will be buying more from this company.

8 de junio de 2023

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