Chosenbyjessica Opiniones 

96
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered two lamps , the quality, delivery and packaging, were outstanding. Such great quality products, at reasonable price. Went into order more lamps, and vases. Again , great quality!!

Valorada con 5 estrellas sobre 5

Beautiful table lamps.The quality is excellent with a lovely natural linen shade. The lamps arrived so well packed so no damage. Really pleased that I bought these lights and excellent value for money... Ver más

Valorada con 3 estrellas sobre 5

I gave a 3 star review for Large White Crackle Glazed Ceramic Lamp because the ‘crackle glaze’ was painted on with black lines and gave an overall grey effect - although it is advertised as white. I n... Ver más

Valorada con 5 estrellas sobre 5

Delighted with my beautiful table lamp. I love it and have received so many flattering comments. I’d been looking for ages to get something a little different and there were some great choices on the... Ver más


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

96 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(96)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Update from my previous review

Update from my previous review . I purchased 2 lamps . I had received no response from the company however this morning I did receive an apology there had been a miss communication and they had not received my correspondence about the lamps . I have now received a full refund including the postage also have offered help and advice for future purchases, I cannot complain about speaking with the company today and will buy again .

13 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really lovely items and speedy…

Really lovely items and speedy delivery. I bought a beautiful hare lamp, it was very well packaged, arriving in excellent condition even though it was a very delicate item. I will definitely be buying from here again!

5 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Expensive returns leaving the buyer heavily out of pocket

Products are quite nice quality. Unfortunately it hasn’t been a good experience when needing to return items. My 4 items were sent in 6 separate packages and unfortunately as they weren’t suitable they all had to be returned. The buyer foots the returns bill (I felt that this wasn’t made clear until the returns form had been completed) and it has cost me almost £10 per package to return. This is disappointing for a high end package where you’re already spending £400 ish on items. I like to support small local businesses but I feel very robbed and will stick to the bigger companies whose returns don’t leave me so much out of pocket if their products aren’t quite right. I wouldn’t recommend this company based on this experience.

8 de abril de 2025
Opinión espontánea
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Respuesta de Chosenbyjessica

Thank you for your feedback. We are glad you found the lamps to be of "nice quality" and "high end". I am sorry you found the returns experience disappointing. Large orders like this are sent in the appropriate number of boxes to protect the items and ensure our products arrive safely which is important to the vast majority of our customers.

Our company received a platinum service award in 2024 for this reason.

All our returns information is made clear on our returns page and available on each product page. We offer all customers an industry leading 100 days no quibble returns as we understand getting the right look at home is important and returns are sometimes necessary.

We understand your concerns regarding the cost however we did suggest a trusted courier who were able to collect from your door from £4.80 per box. Your choice to go with a different courier is out of our control.

Valorada con 5 estrellas sobre 5

Excellent👌👌👌

Wow, ordered the saxophone jazz ornament, arrived well packaged and when unpacked looks amazing, have ordered 2 more to join the sax player. First class. Thank you.

4 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just as seen in the photos

Just as seen in the photos. The vase dod have some paint defect on the inside but it didn't bother me as you cannot see it. Just wanted to leave this here for others to feel reasured that it is a genuine website. Very quick delivery also (with me in 2 days)

25 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exactly what you want from an online store

Quick delivery and easy website to use.

Had an issue were the lampshade came damaged but their customer service team got a new shade delivered within 24 hours with no hassle. Communication was perfect.

Highly recommend

30 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional customer service

Ordered a beautiful lamp before christmas which arrived very promptly. Unfortunately the lamp had a small flaw on it. I messaged the Facebook page and within 24 hours they had posted the new lamp and Royal Mail appeared at my door to collect the flawed one. Exceptional customer service and I absolutely love my lamp! Would highly recommend. Thank you.

23 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding customer service

It’s not often I write reviews, but the customer service I received just before Christmas exceed my expectations. I ordered 2 lamps for a newly decorated bedroom, threw out all packaging before trying, and realised days before family arriving for Xmas 1 of the lamps didn’t work. Adam replied to my email and sent a replacement on 24 hr delivery. I love the products and service they deliver. Highly recommend and trust

20 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended!

I ordered a beautiful lamp - unfortunately there was a slight mark in the base. Adam was so helpful and arranged an exchange immediately - my new base arrived the following day and I’m absolutely thrilled with it. The quality of the lamp and the fantastic customer service of this company are exemplary! I will certainly be purchasing again. Thank you Adam for such a positive experience.

18 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful quality items. Highly recommend.

Came across this site by chance and I'm so glad I did. Beautiful quality items. I've purchased a lamp and a couple of vases so far and have recommended to family and friends. The blue vase I purchased is stunning and great value for money. Delivery is fast. Will definitely be using again.

6 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great lamp

Great lamp, really well packaged and speedy delivery, lovely hand written thank you note too, good to know you are helping someone’s business.

16 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Another one of these companies where…

Another one of these companies where you buy something nice for your wife but subsequently get bombarded with 20% discount offers. No, I don’t need 3 emails per week for the same discount code. No, I don’t like knowing I was fleeced by paying full price and then having discount codes waved in my face.

28 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer

Received my order and immediately placed another order for more. Beautiful quality, packaged well and fast delivery.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a bedroom lamp just three days…

Ordered a bedroom lamp just three days ago and it arrived today well packaged and protected. The bedside lamp is really nice quality and very reasonably priced compared to other suppliers including my local store and shopping centre.
I would definitely use Chosen by Jessica again 10/10 for quality and delivery.

29 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased the wrong item by mistake…

I purchased the wrong item by mistake and have sent quite a few emails with regards to sending the item back but they don't seem to have a system of returns.Mist companies have free returns but this company doesn't seem to have this.

23 de julio de 2024
Opinión espontánea
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Respuesta de Chosenbyjessica

Hi Pauline,

We are sorry you are not happy. We understand you have purchased this item by mistake and have simply suggested if you return it to us as normal, we will send the item you wish to have in exchange and stand the additional postage costs with this delivery ourselves. Reviewing your emails, it is not possible for us to send somebody to collect the item you purchased by mistake from your house.

For any other customers reading this, we would invite you to take a look at our website and Feefo reviews where we ask all customers to leave a review of their experience. Our returns policy is listed on each page and in a dedicated delivery / returns section underneath each product description to be as clear as is possible. Should you wish to return you have 100 days from purchase to fill out the form on the returns page and send your item back. No quibble.

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