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At Christy Plumbing & Heating Ltd, we believe that outstanding customer service is just as important as delivering high-quality plumbing and heating work. As a family-run business with over 40 years of industry experience, we have built our reputation on honesty, reliability, professionalism, and a commitment to exceeding our customers' expectations. We understand that every customer and every property is different, which is why we take the time to listen, provide expert advice, and recommend solutions that are tailored to individual needs rather than offering a one-size-fits-all approach. Our team of Gas Safe registered engineers is experienced in all aspects of domestic and commercial plumbing and heating, including boiler installations, servicing and repairs, central heating systems, bathrooms, emergency plumbing, and ongoing maintenance. We use quality products from trusted manufacturers and take pride in completing every job to a high standard, ensuring safety, efficiency, and long-lasting results. What truly makes Christy Plumbing & Heating Ltd unique is our personal approach. We value clear communication, punctuality, transparent pricing, and treating every customer's home or business with care and respect. From the first enquiry through to the completion of the work, we aim to make the entire experience straightforward, stress-free, and professional. Much of our business comes from repeat customers and recommendations, which we believe reflects the trust we have earned within our local community. Whether we're carrying out a small plumbing repair or installing a complete heating system, we approach every project with the same attention to detail and dedication to quality. Our goal is not simply to complete the job, but to build lasting relationships by delivering dependable service that customers can rely on time and time again.
199 High Street, Clapham, MK41 6AJ, Bedford, Reino Unido
3,6
2 opiniones
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Christy's have looked after the gas boiler and system for our Village Hall for many years. The work has always been good, and they have been very helpful in coming out to fix things in emergencies.
Respuesta de Christy Plumbing & Heating
Thank you Ruth you are very kind. Thank you for your loyalty as a client and please do keep our number handy if you need us. Sarah
Very rude customer service. I just wanted a quote on replacing my kitchen tap. She said 90£ and I said I will call you back, she said ‘no you won’t’. Is that how you talk to your customers.
Respuesta de Christy Plumbing & Heating
Thank you for taking the time to leave your feedback. We have only just joined Trustpilot so apologise for the delay in responding.
We take all customer comments seriously and were concerned to read your review. However, after investigating this matter thoroughly, we have been unable to find any record of you in our customer database. We have also reviewed our BT call logs, where all incoming calls are recorded, for the relevant time period. Based on our review, the conversation did not take place in the way you have described.
In particular, we can confidently say that no member of our customer support team made the comment, "No you won't." This is not language our team uses when speaking with customers, and it does not reflect the high standards of professionalism and courtesy that we expect from all staff.
If there has been a misunderstanding, or if you have contacted us under a different name or telephone number, we would welcome the opportunity to investigate further. Please contact us directly with your details so that we can look into this for you.
We are committed to providing honest advice, transparent pricing, and respectful customer service to everyone who contacts us, and we always appreciate the opportunity to resolve any genuine concerns directly.
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