I have a few hats ( Panama hats, felt hats, hats) from Christys’ that I’ve been wearing over the last 10 years. They still occasionally get a compliment! Never had an issue in store or via the on... Ver más
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Consulta las opiniones de los clientes
I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the cl... Ver más
I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... Ver más
La empresa ha respondido
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived. Ema... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Información de contacto
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
10 year experience
I have a few hats ( Panama hats, felt hats, hats) from Christys’ that I’ve been wearing over the last 10 years. They still occasionally get a compliment!
Never had an issue in store or via the online website even when shipping to europe.
I have been/am truly impressed with the…
I have been/am truly impressed with the recognition of my and it seems many others negative experience with the past owners of this iconic company.. It seems like Dani and co are working round the clock to repair the damage done. Admirable . Thanks . Christy’s has my 💯 support and business once again. All the best.
Excellent service
I received a Christy’s flat cap as a wrap gift a few years ago at the end of filming a popular tv series. The cap has been a favourite of mine since then and I was somewhat saddened when the centre button was lost.
I contacted Christy’s and enquired whether it could be repaired and was delighted by the service I received. Dani kept me informed at every step of the process and I’m absolutely thrilled with the result.
Keep up the good work guys and thank you.
Confidence restored
Confidence restored, excellent customer service, Dani was amazing!
Shaping a present
Very helpful with sorting out the shaping of a hat bought from the old company. Great service in head office and the shop itself.
The new company has honoured orders from the previous company.
I bought 3 caps in December and the old company took the money but nothing was delivered. Now, the new company has picked up my order and delivered the closest things they had to what I had ordered. Of course, they weren’t obligated to do this but I am really grateful that they did and am very happy with the outcome. Great customer service and I’m delighted that I’ll be able to buy hats from Christy’s in future! Andy
Excellent customer service
I ordered an Ascot Top Hat. It was too big for me when I received it so I sent it back and asked for a smaller size to be delivered. Within a week of sending the initial delivered hat back I had the replacement smaller hat. It fits brilliantly and is great quality. Excellent customer service.
new owners
After the bankruptcy of Christy's the new owner did everything that could be reasonably expected to deal with my order placed before the bankruptcy.
Hat is excellent to.
Andrew
Great hats and Caps
Great hats and Caps, would definitely recommend! Excellent customer service
Great hats and caps would definitely…
Great hats and caps would definitely recommend anyone looking to purchase online
CHRISTYS HATS THE FINEST!!
Dani is exceptional , she managed to transform what was a challenging situation into one of the finest experiences I have had with a company to date! am so pleased to have made the acquaintance and will be definitely purchasing more from them going forward.

Respuesta de Christys' Hats
5 stars
5 stars, wrote to the new team to enquire about a return and exchange of a Baker Boy hat. Response from Dani was quick and efficient and exchange arranged. Couldn’t be happier with the product. Thank you!

Respuesta de Christys' Hats
Restored confidence.
I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went into liquidation and my fear was that there would be no resolution. Communication from the new management has been prompt and honest regarding the situation. A replacement has been provided poste haste and, apart from the first choice of colour still not being available, the hat received is fab.

Respuesta de Christys' Hats
Really good service provided by the…
Really good service provided by the customer service.
New start
Great Hat, great communication and great service.
Really glad to see the revival of this company.
Wishing the new owners all the success going forward.
New owners honoured order placed with old company
I placed an order with Christys for a number of hats and then discovered that the company had gone into liquidation. Later I contacted the new owners and they responded very quickly and said they would honour previous order and I received my hats a week later. This is a very good, positive start so I'm happy to continue as a Christys customer and wish the new team every success with the business.
Cap purchase
Very pleased with my purchase today polite and helpful customer service. Will return
Great item and great customer service.
Great item and great customer service.
Ordered hats for racing event
Ordered hats for racing event, delivery time was as expected and quality was perfect for what we were after.
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