Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver más
La empresa ha respondido
I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver más
La empresa ha respondido
Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal... Ver más
La empresa ha respondido
Información de contacto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,5
Excelente
1 mil opiniones
Ha contestado el 51% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I am in love with my Chuug
I am in love with my Chuug! Already put quite a few pints through it and the quality is amazing. It is very easy to clean and the rope handle is very comfortable. Great construction and feels solid. I bought a second one as a gift for my brother. The bag is a nice touch and makes a great gift!
15 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Joseph,
Thank you so much for your lovely feedback!
We’re so happy to hear you’re loving your Chuug. It’s also great to know you’re enjoying the quality, comfort, and design, and that the gift for your brother was a hit too! We really appreciate your support!
Kind regards,
Grace
Brilliant
Hi guys,
I’ve now lost count on how many chuugs I’ve purchased from you but from the first to the last I’ve been impressed by everyone of them 🍻🍻well done absolutely fantastic work and brilliant product .🍻🍻👍
6 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Garry,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuugs from the very first to the last, and that everyone was impressed when they saw them! Your support and recommendation truly mean so much to us, thank you again!
Kind regards,
Grace
My wife and I LOVE our Chuug's
My wife and I LOVE our Chuug's! A quality product that just works. Thank you!
12 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Michael,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your wife love your Chuugs! Your kind words and support mean so much, and it truly makes our day knowing our creations are being loved.
Kind regards,
Grace
These mugs are outstanding!
These mugs are outstanding!! They look great, are made from quality material, easy to wash and are just plain cool!!!! I bought 2, one for me & one for my girlfriend. We love 'em!
On top of it all, fast shipping!
12 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Joseph,
Thank you so much for sharing your amazing feedback.
We’re so happy to hear you and your girlfriend are loving your mugs and that you’re happy with the quality and design. It means a lot to know they arrived quickly too. We really appreciate your support!
Kind regards,
Grace
Respuesta de CHUUG
Hi Sam,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love your Chuug and that it’s made such a great impression! Your kind words and support truly mean the world to us, thank you so much.
Kind regards,
Grace
Got bought one as a gift and after a…
Got bought one as a gift and after a few months had a very small issue with it. I got in touch with them about it and they got back that day. Sending a replacement with no issues of their newer model. Customer service was amazing. Highly recommended
11 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Stewart,
Thank you so much for sharing your lovely feedback!
We’re very sorry for the initial issue with your Chuug, but we’re really glad we could sort it out quickly for you and get a replacement sent out. It means a lot to hear you were happy with our service. We truly appreciate your recommendation!
Kind regards,
Grace
This Chuug is a absolute beast
This Chuug is a absolute beast! So well made and looks awesome. When I saw it online I thought yep iv got to have one and here it is. Day one. JUST WOW factor in every way. I bought 2 one for my mate who even looks like a Viking and he told me he even has the double horn helmet lol. He's getting his tomorrow. Great gift idea. Thanks a million to the team at CHUUG. You guys ROCK! When you state that it keeps the beer cold I can definitely guarantee this is indeed a fact. Feels great to hold and behold. I will be using this every day for sure. A master piece that im proud to own.
11 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Simon,
Thank you so much for your amazing feedback!
We’re so happy to hear your Chuug has that WOW factor and that you’re enjoying it so much. It’s great to know it’s also made the perfect gift for your friend! We really appreciate your support and enjoy every sip!
Kind regards,
Grace
Couldn’t be happier
Couldn’t be happier. I was buying one for my brother for his 40th. After seeing the deal for two, thought why not I’ll get one too. Then after getting them, saw how good they were. I ordered two more, for my other brother and brother in law. Very unique, well made and stunning. You can tell they take pride in what they do.
10 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Steve,
Thank you so much for this amazing feedback!
We’re so happy to hear you loved them enough to order more for your family, that truly means a lot to us. It’s great to know you appreciate the quality and craftsmanship. We really appreciate your support and hope they all enjoy their Chuugs!
Kind regards,
Grace
By Odin’s beard
By Odin’s beard, these Chuug tankards are worthy of Valhalla itself!
I, a grizzled Viking warrior from the frozen fjords, raise my mighty black one with the fierce P medallion and its brother in rich wood with K—both gripped by stout, sea-woven rope handles that feel like holding the rigging of a longship in battle. The dark wood gleams like raven feathers, the lighter one warm as hearthfire oak. Stainless innards keep mead ice-cold for raids that last hours. Handcrafted with true skill, they make every swig feel like claiming victory in the great hall. Skål to Chuug—finest vessels this side of Midgard!
10 de marzo de 2026
Opinión espontánea
I was worried at first, worth the wait
I was worried at first. Took a while to receive my order of two mugs. I did receive an email reply after firing off a couple emails of concern. I had to be patient and the wait was worth it. The two mugs I recieved are beautiful. I ordered 1 for myself and 1 for my brother n law. We have enjoyed a few beers from our mugs. Thank you, well done. Just be patient, it's worth the wait!
2 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Aaron,
Thank you so much for sharing your feedback with us.
We’re so glad to hear your mugs arrived and that you and your brother-in-law are enjoying them. It means a lot to know the wait was worth it, and we truly appreciate your patience and support.
Kind regards,
Grace
High quality product
I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging and the Chuug looked good straight out of the box. I stress-tested my new Chuug whilst watching two Six Nations rugby games and it passed with flying colours. To summarise, excellent customer service and a very high quality product at a reasonable price
7 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi John,
Thanks for sharing your feedback with us.
We’re really glad to hear your Chuug arrived quickly and that you’re happy with the quality and service from Martha. It means a lot to know it’s been put to the test and passed with flying colours! We truly appreciate your support.
Kind regards,
Grace
Excellent service and fantastic…
Excellent service and fantastic quality.
I am ordering 2 more for my son-in-laws for Christmas.
2 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Dennis,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuug and had a great experience with us! Your kind words and support truly mean a lot to our team.
We’re so excited to craft more for your sons-in-law soon!
Kind regards,
Grace
This mug is absolutely amazing
This mug is absolutely amazing. Gorgeous! I love this thing!
7 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Justin,
Thanks for sharing feedback with us.
We’re so happy to hear that you love the quality of your mug. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Beautifully crafted tankard
Beautifully crafted tankard. Absolutely love it. If you live in the states be patient it will get to you lol. The wait is worth it.
28 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Pete,
Thanks for sharing feedback with us.
We’re so happy to hear that you love the quality of your tankard. Your understanding and patience throughout the process, especially being based in the US, truly means so much to us. We really appreciate your support!
Kind regards,
Grace
Awesome looks and good quality.
This thing is beautiful and well crafted. I was a little hesitant to spend this much on a mug, but it was just too nice to pass up. I don’t regret it at all. I highly recommend this mug for any man or manly woman.
6 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Majord,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved your Chuug and that it exceeded your expectations! It truly means a lot to us. Your support and recommendation are incredibly appreciated.
Kind regards,
Grace
Great mugs but buyer beware
I ordered twice from them. I bought two, then I decided to buy 4 more to get the whole set. I wanted a set of 6 matching mugs, but I got two that were new and 4 that were old stock. When I called them out on it, they gave me some money back. I appreciated that, but I would rather have had 6 mugs that matched.
6 de agosto de 2025
Opinión espontánea
So glad I ordered them
I saw your ads on line and decided to get 3 for my sons and myself. When we got them I was so impressed I orderd 2 more. I'm waiting for them now. Now thinking about it I will probably order 1 more soon so I can have extras when friends come over. These mug are classic and very,very, cool. Well made and dripping with class.
27 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Rick,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your sons are enjoying your Chuugs! Your kind words and support truly mean a lot to us. We’re really excited to make another one for you very soon
Kind regards,
Grace
Arrived as seen on Instagram
Arrived as seen on Instagram
Time to Chuug
5 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Customer,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love Them!
Purchased two of the tankards and very happy with them!
Not sure I'll use them for coffee but perfect for the odd beer or two😉
3 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Mr Mark,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Fantastic customer support and really…
Fantastic customer support and really go the extra mile, fast response to comms and a great product. keep up the good work, it really makes a difference!
3 de marzo de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Jon,
Thanks for sharing your feedback with us.
We’re really happy to hear you’ve had a great experience with our team and product. Your support and kind words means a lot to us; it really makes our day!
Kind regards,
Grace
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.