Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver más

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Consulta las opiniones de los clientes
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver más
La empresa ha respondido
I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver más
La empresa ha respondido
Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal... Ver más
La empresa ha respondido
Información de contacto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
Ha contestado el 51% de las opiniones negativas
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I love the Chuug mug
I love the Chuug mug. I actually bought 2 for myself and a third mug for my brother. Great gift idea!

Respuesta de CHUUG
I ordered 2 of these
I ordered 2 of these. The craftmanship is what I was hoping for. The only thing I wish were different is for the rope handles to be notably stiffer, that would provide a more solid 'feel' when the mug is full of beverage.

Respuesta de CHUUG
A great product
A great product. Looks great and does the job. Excellent service. Loved the additional email about how to look after the Chuug.

Respuesta de CHUUG
My brother loved the birthday gift and…
My brother loved the birthday gift and was thourghly surprised by the craftsmanship.

Respuesta de CHUUG
Chuug
Well made, great color, easy to hold with the rope handle and unbelievably fast shipping to the US. Highly recommended.

Respuesta de CHUUG
Ordered two mugs
Ordered two mugs. They are quality made and absolutely beautiful! It took a couple of weeks to get here from overseas but absolutely worth the wait! Had a question about shipping and the staff responded promptly and very kindly. Highly recommend!!!!

Respuesta de CHUUG
I love my cup its really awesome its my…
I love my cup its really awesome its my favorite

Respuesta de CHUUG
Chugging excellent.
Ordering was quick and easy. There's also a section, when ordering, to leave a note. This was great as a left handed person i wanted my initial coin to be facing out whilst drinking. Excellent quality.

Respuesta de CHUUG
Longer shipping time than advertised…
Longer shipping time than advertised took over a month but love the product
Excellent Product! Thanks!!
Excellent Product by Design, size and quality,
I’m very pleased with my beautiful piece of work, Thank you!

Respuesta de CHUUG
This is now my new go-to tankard!
This is now my new go-to tankard!! I absolutely love it and so does my wife as well. We have used them every day since getting them and see no sign of stopping any time soon!! Amazing product!!

Respuesta de CHUUG
Definitely must have!
The mug is built with love and charisma!
The feel of it in your hand is a gentleman's handshake! Well done 👏

Respuesta de CHUUG
All went ok very nice mugs 🍺 👌
All went ok very nice mugs 🍺 👌

Respuesta de CHUUG
Quality
Purchased two mugs, service was excellent and the quality appeared to be excellent, unfortunately one of the mugs had a defect and failed.
Called Chugg immediately and left a message, sure enough I had a reply within 24 hrs.
Although it was something that could be resolved there and then I was going on holiday so they logged it for me.
On my return I called Chugg again and straight away it was sorted, no questions asked nothing, that is quality service at its best.
Replacement mug in the post.
Even though one mug failed don’t let that put you off these are quality proper mugs, I love drinking out of mine.
Worth every penny.
Cheers 🍻 Chuug
I got one for my best friend amd myself. Great looking, easy to clean and just a unique beer mug/tankard.
Love it!

Respuesta de CHUUG
Disillusioned American in need of a new drinking ritual to cope!!!🤪
I'm from the USA and very much needed a superbly high quality new drinking vessel / Chuug to drown my sorrows for what America has become...🤪...!!!
My order was delivered on time, as
stated from Chuug staff, from Wales to Minnesota!!... what's more unbelievable is that it was delivered to my door at 2AM!!! By vampire delivery or who, no idea!!?? 😆
I'm blown away by the quality of materials and craftsmanship!!! This is a HUGE value and a damn awesome design!!!
I'm saving up to buy more Chuugs!!!
What a kickass product and name!!!
I gave a CHUUG to my husband and my…
I gave a CHUUG to my husband and my brother as a gift. They love them! The craftsmanship is superb. Very pleased with my purchase.

Respuesta de CHUUG
Looks great, but some quality concerns
I ordered this on 1/24 and it arrived on 2/9 (about 16 days). Not terrible, but longer than I expected. The tracking info provided never actually linked to a carrier, so I wasn’t able to track it — it just showed up one day.
The outside of the mug is beautiful. The wood looks great and I’m excited to see it develop a patina over time!
That said, there are a few issues. On first use, the metal insert left a noticeable metallic taste in my mouth. I’ve run it through the dishwasher a few times and it’s still there.
There’s also a small lip underneath the metal insert where water collects in the dishwasher. I worry that whatever I’m drinking could also get trapped under that edge. The insert screws into the base, but the metal doesn’t sit flush all the way around — there’s a visible gap on one side between the metal and the wood.
The inside of the wooden part of the mug is also still pretty rough and doesn’t seem fully sanded or sealed.
I really wanted to love this mug because the outside looks great, but the taste issue and the fit/gap concerns make me unsure how well this will hold up long term.
They are Amazing
They are Amazing! Very Cool! I Love them. Great for gifts.

Respuesta de CHUUG
Fabulous product and experience!!
Hi! I really like this mug / tankard. It’s a lovely mix of old school and newest tech and convenience. I haven’t gotten it out to Faire yet, but I can’t wait! The rope hands especially is such an attention grabber.
Shipping was INSANELY fast and from overseas, arrived without a hitch. I hardly ever wrote reviews, but this went so well, the product so good, well…here I am!
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