Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver más
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Consulta las opiniones de los clientes
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver más
La empresa ha respondido
I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver más
La empresa ha respondido
Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal... Ver más
La empresa ha respondido
Información de contacto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,5
Excelente
1 mil opiniones
Ha contestado el 51% de las opiniones negativas
Suele responder en menos de 2 semanas
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Absolutely amazing product and service
Absolutely amazing product and service. The tank mugs are as described and are so amazing I ordered another for my buddy at work and will soon be ordering one for my brother. My initial order was for me and a gift for my cousin who plays for a band. But they turned out so amazing I can't stop buying them as gifts for everyone one now😂
1 de febrero de 2026
Opinión espontánea
Ordering was simple
Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.
30 de enero de 2026
Opinión espontánea
What a Beauty
Good communication, timely delivery. Excellent item of great quality. Love the YouTube feature on looking after the beauty.
10 de enero de 2026
Opinión espontánea
Garbage
Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product
3 de enero de 2026
Opinión espontánea
It's been almost a month, received nothing.
Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...
30 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Gavin,
Thanks for sharing your feedback with us.
Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.
Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.
No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?
We look forward hearing from you soon.
Kind regards,
Grace
i forgot to add the 10% as a new…
i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different
28 de enero de 2026
Opinión espontánea
The quality and craftsmanship of this…
The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend
30 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Keith,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Its a cool mug i like it
Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.
30 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Chris,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
This is a Great Tankard!
This is a Great Tankard!
Get one for you and one for those who come after.
27 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Philip,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Respuesta de CHUUG
Hi Eric,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Respuesta de CHUUG
Hi Iain,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love my new mug
Love my new mug. I also gave one to my drinking buddy and he loves his as well!
23 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Rod,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love to Chuug
Bought a new version 3 Chuug mug. It is beautifully made, handcrafted vessel, the fact that there are some minor defects reflects this isn’t mass produced and is high-quality with a lot of thought and effort into producing it. There was a minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already. if you want something a little different than the mainstream then the Ghuug is a perfect addition for any household or man cave. Plus you’re supporting British business and innovation. Great company,
26 de enero de 2026
Opinión espontánea
This "Chuug" is attractive
This "Chuug" is attractive, substantial, attention-getting and lives up to the Viking in every way! No regrets whatsoever!
28 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Bob,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s the perfect way to drink beer
It’s the perfect way to drink beer. It stays cold without my hands feeling it and it has a great aesthetic.
28 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi JoJo,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s a quaffing mug
After a disappointing start with the mug I received good communication from the company(e mail them as they’re too busy to answer phones)
They offered to replace the mug or refund, I considered and took the replacement with a free upgrade, they were prompt and courteous which is refreshing for customer services, I wish them the very best for the future
9 de enero de 2026
Opinión espontánea
Received my two tankards today
Received my two tankards today, very pleased, excellent quality and great service 😁👍
27 de enero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Rob,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
No customer service contact
No customer service contact. Really enjoy the cup. I have a few medieval steins ( wood, metal, resin, and even horn) this is my favorite. I thought the rope handle was unnecessary, but after using it I really like it. I thought the cup was coming apart, and it turns out the metal liner is removable ( I never saw online that it screwed out). I wanted medium color wood with light colored rope. After watching a YouTube review and the guy loved the mug, but wished he’d gotten the dark with dark, I decided to go dark. So pretty. Multiple friends have already seen the cup and had to pick it up. It’s double the cost of any other cup I have. If you can afford it you’ll enjoy it.
26 de enero de 2026
Opinión espontánea
Excellent craftsmanship
Excellent craftsmanship. Gave one to my best friend on his 60th birthday. He absolutely loved it. Even purchased one for myself
25 de enero de 2026
Opinión espontánea
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