Banner for CHUUG

CHUUG Opiniones 1050

TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver más

Valorada con 5 estrellas sobre 5

I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal... Ver más

La empresa ha respondido


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 51% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Absolutely amazing product and service

Absolutely amazing product and service. The tank mugs are as described and are so amazing I ordered another for my buddy at work and will soon be ordering one for my brother. My initial order was for me and a gift for my cousin who plays for a band. But they turned out so amazing I can't stop buying them as gifts for everyone one now😂

1 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering was simple

Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.

30 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Garbage

Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product

3 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

It's been almost a month, received nothing.

Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...

30 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Gavin,

Thanks for sharing your feedback with us.

Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.

Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.

No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?

We look forward hearing from you soon.

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

i forgot to add the 10% as a new…

i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different

28 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The quality and craftsmanship of this…

The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend

30 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Keith,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

Its a cool mug i like it

Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.

30 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Chris,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

This is a Great Tankard!

This is a Great Tankard!

Get one for you and one for those who come after.

27 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Philip,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

Love My Mugs!!

Love the size, durability & sturdiness!!

29 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Eric,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

Dusk/charcoal Chuug V3

Dusk/charcoal Chuug V3 - excellent 👍

29 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Iain,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

Love my new mug

Love my new mug. I also gave one to my drinking buddy and he loves his as well!

23 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Rod,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

Love to Chuug

Bought a new version 3 Chuug mug. It is beautifully made, handcrafted vessel, the fact that there are some minor defects reflects this isn’t mass produced and is high-quality with a lot of thought and effort into producing it. There was a minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already. if you want something a little different than the mainstream then the Ghuug is a perfect addition for any household or man cave. Plus you’re supporting British business and innovation. Great company,

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This "Chuug" is attractive

This "Chuug" is attractive, substantial, attention-getting and lives up to the Viking in every way! No regrets whatsoever!

28 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Bob,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

It’s the perfect way to drink beer

It’s the perfect way to drink beer. It stays cold without my hands feeling it and it has a great aesthetic.

28 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi JoJo,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 3 estrellas sobre 5

It’s a quaffing mug

After a disappointing start with the mug I received good communication from the company(e mail them as they’re too busy to answer phones)

They offered to replace the mug or refund, I considered and took the replacement with a free upgrade, they were prompt and courteous which is refreshing for customer services, I wish them the very best for the future

9 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Received my two tankards today

Received my two tankards today, very pleased, excellent quality and great service 😁👍

27 de enero de 2026
Opinión espontánea
Logotipo de CHUUG

Respuesta de CHUUG

Hi Rob,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Valorada con 5 estrellas sobre 5

No customer service contact

No customer service contact. Really enjoy the cup. I have a few medieval steins ( wood, metal, resin, and even horn) this is my favorite. I thought the rope handle was unnecessary, but after using it I really like it. I thought the cup was coming apart, and it turns out the metal liner is removable ( I never saw online that it screwed out). I wanted medium color wood with light colored rope. After watching a YouTube review and the guy loved the mug, but wished he’d gotten the dark with dark, I decided to go dark. So pretty. Multiple friends have already seen the cup and had to pick it up. It’s double the cost of any other cup I have. If you can afford it you’ll enjoy it.

26 de enero de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más