Clearcover Opiniones 340

TrustScore: 2 sobre 5

2,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I received a non-renewal notice for failure to complete a questionnaire which I never received. A company that allows you to sign up and pay and do EVERYTHING on a mobile app. Suddenly needs you to... Ver más

Valorada con 1 estrellas sobre 5

I had an extremely frustrating experience with Clearcover following a car accident in August 2023, and it only got worse over time. After my accident, my vehicle was declared a total loss.... Ver más

Valorada con 1 estrellas sobre 5

Suddenly increased premium by 70% without cause and changed form monthly billing to full up front premium without ANY NOTICE. This is a scam, and now I can't even cancel my policy as their chat has di... Ver más

Valorada con 1 estrellas sobre 5

Filed a claim October 26th 2024. Little to no progress I was hit in the rear Driver was uninsured. Clear over took 3 weeks to determine the driver that hit me had no insurance. No other alternative l... Ver más

Información sobre la empresa

  1. Aseguradora

Escrito por la empresa

Affordable car insurance that’s smarter, faster and puts your needs above all else, helping you make informed decisions every step of the way. Through our award-winning app, we offer the industry’s fastest claims, easy payments and convenient policy management.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

340 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Changed rate after they paid.

23 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We’re sorry to hear that your experience has not met your expectations. We want to help get things back on track. To protect your privacy, can you please email us at support@clearcover.com? We'll work to see what happened in this situation.

Valorada con 5 estrellas sobre 5

I chose Clear Cover for my auto insurance!

I chose Clear Cover for my auto insurance it was super easy to get a quote. They gave me a quote instantly. The rate was far better than any quote I have received previously. I rate Clear Cover five stars all the way around for everything. I got roadside assistance included in my quote for amazing price. Clear Cover is my first choice.

23 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Rachel, we are so happy to hear you are saving! Thank you for being our customer.

Valorada con 5 estrellas sobre 5

Clear and helpful

Great experience with Linda Hernandez. She was very patient and helpful with all my questions. Linda is quick to respond and clear with explanations. I really appreciate her.
Thank you Linda !

22 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Viviana, we are so glad we could be there when you needed us! We will pass this great feedback along to Linda's manager. Thank you for being our customer.

Valorada con 1 estrellas sobre 5

All I'll say is read the fine print…

All I'll say is read the fine print with this company and be sure to read what you agreeing to

22 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We strive to deliver an insurance experience that exceeds every customer’s expectations, and we’re sorry to hear that we’ve fallen short. We want to help you get the help you need ASAP. Can you please email us at support@clearcover.com to better address your concerns?

Valorada con 5 estrellas sobre 5

With this pandemic I was looking to…

With this pandemic I was looking to save some money on my expenses and car insurance was one of the areas that I was looking to save. Clearcover saved me about $35.00 a month for the same coverage.

21 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Kelly, we are so excited that you are able to save! We understand how important that especially during this challenging time. Thank you for being our customer!

Valorada con 4 estrellas sobre 5

I already done a review approximately…

I already done a review approximately between 1 or 2 weeks ago. Thank you !!!

20 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We appreciate you taking the time to share again! Thank you for being our customer.

Valorada con 4 estrellas sobre 5

Good follow through

We like the thoroughness in which the claim was investigated and also following up to explain what the outcome was. We think the letter that was sent to us initially could have been toned down a little especially since we know we were at fault.

17 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Paul, we are so glad that your claim experience was easy! We have passed along your feedback to the team about the letter in hopes that we can make our customer's experience even better.

Valorada con 5 estrellas sobre 5

My clearcover experience

my experience with clearcover was very satisfactory I love the way they treated me like a person and not a number they were very helpful treating me with a lot of respect work with me because I was going through hard times with this covid-19 I just want to thank the whole staff for being professionals and caring thank you.

17 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Mario, our commitment to customers is important to us during this time. We are so glad we could be there for you. We truly value you as our customer!

Valorada con 2 estrellas sobre 5

Voicemail 100% of the Time

Every time you call clearcover, nobody is there to answer the phone. I always have to leave a message for someone to call me back. The last time I called nobody got back to me I called them Friday and today is Tuesday and still nobody has got back to me. People need somebody to talk to when they call their insurance companies. It is always 100% of the time I call I get a voicemail. The app is garbage and has limited things you can do on it.

I dropped them and went to a company that I can physically call and get someone on the phone.

15 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Maddy, we’re so sorry you haven’t been able to get in touch with our team — we know how frustrating radio silence can be. To confirm our contact info: our support phone number is 855-444-1875 and our team is available Monday - Friday, 8 a.m. to 9 p.m. CT. We are also available by live chat via the app or Help page: https://support.clearcover.com/hc/en-us. We want to help address the concerns that you have, but we are unable to identify your account based on your Trustpilot name, can you please email us at support@clearcover.com?

Valorada con 1 estrellas sobre 5

3 months in and I'm not very impressed

3 months in and I'm not very impressed. We got our keys locked in our car on a Sunday and even though we have 24/7 service for help, they were not available to help us on a weekend. They also had a hard time looking up our account even though we are active customers with them. Because of this, we had to pay for a locksmith to come and help out us instead. We get what we pay for I guess.

14 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Kimberly, we are so sorry to hear about your recent roadside assistance experience. Roadside assistance is available 24/7 and our customers have the ability to request it through the Clearcover app. We passed along your feedback to our team and a supervisor will follow-up with you.

Valorada con 5 estrellas sobre 5

Saving Money

I was paying almost 300 a month for full coverage on two vechiles. I am now only paying 130 for full coverage. I can't believe I waited so long to switch. I am so glad I did.

13 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Natasha, wow that is some major savings! We are so glad you are our customer.

Valorada con 5 estrellas sobre 5

Great insurance

Great insurance. I bought a new truck and all the big name insurance companies that claim to save you hundreds were outrageous. Im a 38 yr old male clean driving record and they treated me like I was 16 just getting my license and had numerous accidents. I can't really figure out how they save you money when they are the most expensive insurance companies out there. Then I found Clearcover and got exactly what I needed for a price I thought was right. I have never had a problem with Clearcover and recommend them to anybody looking for a new insurance overage.

13 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Jason, we are ecstatic that you are saving and that your experience has be great so far. Thank you for the 5-stars and being our customer!

Valorada con 1 estrellas sobre 5

I tried so hard to add my new car in my…

I tried so hard to add my new car in my policy. I called every single day for 2 weeks. I let messages, I sent email and I never got any answer and that’s why I choose another company. Your company is a floppy.

11 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Frampton, we’re so sorry you haven’t been able to get in touch with our team — we know how frustrating radio silence can be. If you still need assistance adding a vehicle to our policy our team can help. To confirm our contact info: our support phone number is 855-444-1875 and our team is available Monday - Friday, 8 a.m. to 9 p.m. CT. We are also available by chat via the app or Help page: https://support.clearcover.com/hc/en-us.

Valorada con 5 estrellas sobre 5

Clearcover has really impressed me

Clearcover has really impressed me, the prices are great, the customer service is wonderful. Me and my Husband are glad we took the leap and chose Clearcover.

10 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Dairean, we are delighted that you took the leap too. We appreciate you and your husband for being our customers!

Valorada con 5 estrellas sobre 5

I found Clearcover by price

I found Clearcover by price. They have an app to download that is very easy to use. It's been a very enjoyable experience so far.

10 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Pam, we are so happy you found us and glad your experience has been great!

Valorada con 5 estrellas sobre 5

very happy good customer service very…

very happy good customer service very nice they know how How to help the customer.. very professional. my only problem iv been 1 yr customer i have no claim i'm retired disable on limited income you guys raised my premium 200 dolar i'm not happy about it. to keep the customer with no claim DO NOT RAISE HES PREMIUM HE WILL START LOOKING FOR ANOTHER COMPANY.. THATS WHAT IM DOING NOW THANK YOU.

9 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Paul, we understand rate increases are not ideal. Our team would be happy to provide more information to your about the rate increase if you still have any questions about it. You can reach us by phone at 855-444-1875, Monday - Friday, 8am to 9pm CT. We truly value you as our customer and thank you for taking the time to share your experience.

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