Clearcover Opiniones 340

TrustScore: 2 sobre 5

2,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I received a non-renewal notice for failure to complete a questionnaire which I never received. A company that allows you to sign up and pay and do EVERYTHING on a mobile app. Suddenly needs you to... Ver más

Valorada con 1 estrellas sobre 5

I had an extremely frustrating experience with Clearcover following a car accident in August 2023, and it only got worse over time. After my accident, my vehicle was declared a total loss.... Ver más

Valorada con 1 estrellas sobre 5

Suddenly increased premium by 70% without cause and changed form monthly billing to full up front premium without ANY NOTICE. This is a scam, and now I can't even cancel my policy as their chat has di... Ver más

Valorada con 1 estrellas sobre 5

Filed a claim October 26th 2024. Little to no progress I was hit in the rear Driver was uninsured. Clear over took 3 weeks to determine the driver that hit me had no insurance. No other alternative l... Ver más

Información sobre la empresa

  1. Aseguradora

Escrito por la empresa

Affordable car insurance that’s smarter, faster and puts your needs above all else, helping you make informed decisions every step of the way. Through our award-winning app, we offer the industry’s fastest claims, easy payments and convenient policy management.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

340 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 4 estrellas sobre 5

Must Use App

Grateful to Patrick & his supervisor for removing the fee I incurred as a result of not being able to get through for a couple weeks. It was a frustrating experience but no issue is too big to overcome I just wanted to move forward with my original rate. I have adapted to your requirement to use the app. All is good, thanks for your reply.

30 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Oh no! We're so sorry to hear this. We never want you to get radio silence when you need us most. We would love to solve this for you. Could you please reach out to support@clearcover.com so that we can protect your privacy? We want the opportunity to make this right!

Valorada con 5 estrellas sobre 5

Jeep

Vegg re y friendly and helpful!

30 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Thanks for the 5-stars, Sergio!

Valorada con 5 estrellas sobre 5

Celeste Medina was very informing and…

Celeste Medina was very informing and helpful. I hadn’t been in an accident since the 80’s so I’m old and not up on all the technology with cases now. She helped me understand all the processes. A good review from me

29 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Scott, we are so delighted to read this. We will pass along your positive experience to Celeste's manager. Thank you for being a Clearcover customer!

Valorada con 1 estrellas sobre 5

Very difficult to reach its support group

It is really difficult to reach customer service. I've had to wait and on top of that it send me to voicemail. I had to continue calling for days. They must not like answering people. I've also had to wait on both the phone and the chat at the same time and they just take forever.

29 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Marta! We strive to deliver an insurance experience that exceeds every customer’s expectations, and we’re sorry to hear that we’ve fallen short. We want to help you get the help you need ASAP. Can you please email us a support@clearcover.com to better address your concerns?

Valorada con 4 estrellas sobre 5

Almost Completely Satisfied

I first heard of Clearcover from a company called Young Alfred Insurance when I was comparing insurance companies. Young Alfred came back with several companies who offered considerable savings while maintaining the same or similar coverage. I was excited to make the change and was told that the quote was accurate according to the questions I had answered about my driving records, driving habits, and vehicle details. I told him that I was willing to purchase the policy. I wanted to wait for it to go into effect until the last day of my old policy which was on a Friday. On that day, I learned that the policy price was increased fairly significantly from the quoted price; I received no actual reason for the increase, except that sometimes the final pricing is subject to change. At that point, I had no choice but to purchase the policy because my other one had already expired. So now, I'm locked into having Clearcover for at least six months. The increased price is still less than I was paying with my old insurance company, so I am not upset that I made the change. I am only baffled why the price would increase for no apparent reason.
I think their quotes should either be more accurate or at least, perhaps, more binding for the first term of a quoted price. Then, if need be, raise it up and let the customer know ahead of time so they can make an informed decision to stay with Clearcover or look for another company. So far I'm happy with the policy, but I only give this company a "four" because of the surprise increase in the policy premium.

29 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Cory! We strive to deliver an insurance experience that exceeds every customer’s expectations, and we’re sorry to hear that we’ve fallen short. A member of our Customer Advocate team will be glad to review your rate and policy with you. Our team is available Monday – Friday, 8 a.m. to 9 p.m. CT and can be reached by phone at 855-444-1875 or by chat through the Clearcover app or Help page.

Valorada con 5 estrellas sobre 5

Quick & Easy

Was really surprised how easy & quick getting & receiving roadside was. Was kept abreast of all steps and location of service provider. Actually arrived prior to ETA.

29 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Allen, we are so glad we could be there in your time of need! Thanks for your being our customer.

Valorada con 1 estrellas sobre 5

Canceled this policy the day I got it…

Canceled this policy the day I got it because I found a much cheaper rate elsewhere. I asked for a refund before my payment ever hit anyone's system. I was advised I'd get an electronic check sent to my email (really?) In 7 to 10 days... here we are at day 12. Nothing. Awesome. When you talk to customer service, yes they're very nice people but the policies and company suck. Go somewhere else. I can't imagine what they'd be like with an actual claim.

29 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We are really sorry to hear about the frustrating experience. I do see that you are in communication currently with someone, however, we are not pleased that you were not serviced in a satisfactory way from the beginning. Please let us know if there is anything else we can do to help with this moving forward. Thank you for giving us the opportunity to insure you!

Valorada con 5 estrellas sobre 5

Getting a car insurance policy during…

Getting a car insurance policy during this pandemic was simple with Clearcover.
I was able to get a quote, sign a policy, and have an insurance card emailed to my cell phone the same day.
Thank you :)

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Hi Michelle, we are so glad we could make having car insurance so easy. Thank you for making the switching and being our customer.

Valorada con 1 estrellas sobre 5

Horrible

Horrible , nobody is helping

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We strive to deliver an insurance experience that exceeds every customer’s expectations, and we’re sorry to hear that we’ve fallen short. We want to help you get the help you need ASAP. We will have someone reach out to you today over email.

Valorada con 5 estrellas sobre 5

Linda Hernandez solved my claim in a…

Linda Hernandez solved my claim in a orderly fashion. Linda is a very professional and an asset to the insurance industry. I give Linda and her firm 5 stars !

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We are so glad we could be there in your time of need. We will pass along your great experience to Linda's manager. Than you for being our customer!

Valorada con 4 estrellas sobre 5

Not bad

Would shop again.

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We love hearing this, thank you for the review!

Valorada con 5 estrellas sobre 5

Best Insurance to Save

So far Clearcover has been really great for me. They help me every step of the way to make sure I get the savings I needed. I've saved so much with Clearcover.

27 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We're here to offer drivers better coverage for less money — and we are thrilled to have you as one of them! We rely on our customers to keep us on our toes, please let us know if anything changes with your experience good or bad.

Valorada con 5 estrellas sobre 5

Ease

Easy to choose

27 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

Thank you for the 5-stars, Kathy!!

Valorada con 5 estrellas sobre 5

Very Nice phone people

Very Nice phone people. Very good company.

26 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We're ecstatic to hear that you're having a great experience with us. We take your feedback seriously, and we'll continue to strive for improvement so we can make more customers like you happy. We couldn't do what we do without you!

Valorada con 1 estrellas sobre 5

Avoid this scammer insurance company

Avoid this scammer insurance company

My dad got an accident and the claim process was worst worst ever!!!!

I will not renew this company ever again

26 de septiembre de 2020
Opinión espontánea
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Respuesta de Clearcover

We are really sorry to hear about the frustrating experience. To better assist you and protect your privacy, we will reach out to the email address associated with your policy. Hopefully, we can get this back on track!

Valorada con 5 estrellas sobre 5

I picked clearcover because they had…

I picked clearcover because they had the cheapest quote for a 23 year old driver with a new car. I like whole digital insurance card and paperless aspect of the company too, and the fact that I can bring up my id offline. I recently interacted with customer support to change something in policy and the rep was super friendly and resolved my problem in a few minutes. I don't know how they handle claims yet but other than that I'm really liking my experience so far.

24 de septiembre de 2020
Opinión espontánea
Logotipo de Clearcover

Respuesta de Clearcover

We're so glad to hear it! We're excited to offer drivers better coverage for less money — and we are thrilled to have you as one of them! Let us know if there is anything we can do to assist moving forward!

Valorada con 5 estrellas sobre 5

Great experience once I started working…

Great experience once I started working with Alex Vela. He was prompt at getting back to me and would explain everything very well. Would continue to recommend Clearcover to any one I can and make sure to share my experience.

24 de septiembre de 2020
Opinión espontánea
Logotipo de Clearcover

Respuesta de Clearcover

Hi Blake, we are so glad we could be there for in your time of need. We will pass along your great experience to Alex's manager. Thank you for being a part of Clearcover!

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