I had a perforated copper pipe hidden away behind a bed which had defied discovery for a few weeks but as soon as I was aware of it I contacted Clever Energy Boilers and they sent an engineer within 9... Ver más
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I had a perforated copper pipe hidden away behind a bed which had defied discovery for a few weeks but as soon as I was aware of it I contacted Clever Energy Boilers and they sent an engineer within 9... Ver más
La empresa ha respondido
Good & friendly service. The guy that came to do my servise on my boiler,was friendly & polite even offering to remove his shoes.He was quick & efficient. Whenever i have had to phone,everyone,very... Ver más
La empresa ha respondido
It was straightforward advice from James .He explained what we could have and gave a good price. The installation by Chris was done in a very professional way and timely manner.
La empresa ha respondido
So pleased we went with Clever Energy Boilers and have no hesitation in recommending the company. The guys who came to fit our new and improved boiler were great ! Lovely to talk to, knew exactly what... Ver más
La empresa ha respondido
Clever Energy Boilers, based in Yorkshire, has extensive experience in the supply and installation of high-efficiency, energy-saving heating solutions from leading manufacturers. Over the past 10 years, we have successfully installed more than 15,000 boilers across Yorkshire, Lancashire, Humberside, Cumbria, the North East, Cheshire, the Midlands and the Southern regions. In addition to our boiler services, we also specialise in the installation of renewable energy products, including air source heat pumps, solar panels and battery storage systems - helping customers reduce their carbon footprint and lower energy costs. We are proudly accredited by MCS and Gas Safe and hold approvals from other recognised industry governing bodies, ensuring quality, safety and reliability in every project we undertake.
16 York House, Wool Gate, Cottingley Business Park, Cottingley, BD16 1PE, Bingley, Reino Unido
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I had a perforated copper pipe hidden away behind a bed which had defied discovery for a few weeks but as soon as I was aware of it I contacted Clever Energy Boilers and they sent an engineer within 90 minutes. Problem resolved within an hour. Excellent service!

Respuesta de Clever Energy Boilers
Ordered air conditioning for the upstairs of my house. Lee went through everything with me explaining what would happen, the engineers arrived at the proposed time , they were polite and carried out the job to an excellent standard,I would like to thank Paul (workman ) for taking the time to make sure it was left tidy and the units working, would not hesitate to recommend the company to other, 5 star review Tony, Westmidlands

Respuesta de Clever Energy Boilers
Good & friendly service.
The guy that came to do my servise on my boiler,was friendly & polite even offering to remove his shoes.He was quick & efficient.
Whenever i have had to phone,everyone,very nice ,friendly & polite.

Respuesta de Clever Energy Boilers
It was straightforward advice from James .He explained what we could have and gave a good price.
The installation by Chris was done in a very professional way and timely manner.

Respuesta de Clever Energy Boilers
Martin the team manager was absolutely brilliant from start to finish he listened carefully to everything i needed and explained every part of the installation work clearly he and his team turned up exactly when they said they would worked neatly and carefully and made sure everything was done properly they were so helpful nothing was too much trouble and they kept me updated all the time honestly you couldnt ask for better people they really know their job and go above and beyond to make sure everything turns out perfect

Respuesta de Clever Energy Boilers
Extremely disappointing installation and after-sales support
We paid Clever Energy Boilers over £6,000 to install a new heating system at our property in April 2025. Unfortunately, our experience with both the installation and the subsequent after-sales service has been extremely disappointing.
Around 14 months after installation, multiple components installed by Clever Energy failed, including a motorised valve, pressure relief valve and expansion vessel.
We called Clever Energy before authorising any repairs to ask about the warranty. During the call, their employee told us that we would need to contact the manufacturer. He then said he would check the position with the installations team and call us back.
That call never happened. Clever Energy has subsequently acknowledged this in writing.
An independent Gas Safe engineer inspected the system and advised us that the incoming water pressure was approximately 8 bar, that this excessive pressure had caused the component failures, and that it was unsafe to leave the system in that condition and required immediate repair. We therefore had no reasonable choice but to proceed with the necessary repairs, which cost £453.
We subsequently contacted Clever Energy again. During that conversation, we were told that the failed components would have been covered under the warranty, but that Clever Energy would not reimburse us because a third-party engineer had already carried out the repairs.
This is particularly frustrating because we had contacted Clever Energy in the first place, before carrying out the work, specifically to establish what was covered and what we should do. Their employee promised to obtain clarification and call us back, but no call was made. Had that promised call happened, we could have followed the appropriate warranty process and avoided the £453 cost.
We have retained the failed components and have supporting documentation, including the repair invoice and correspondence with Clever Energy. We have also formally raised our concerns regarding the excessive water pressure and whether the system was correctly installed and commissioned.
What is most disappointing is that, having paid over £6,000 for the installation, we expected reasonable after-sales support when multiple components failed within the stated two-year warranty period. Instead, we have been left £453 out of pocket despite contacting Clever Energy before arranging the repairs and despite subsequently being told that the failed components would have been covered.
Clever Energy has now issued its final response and refused to reimburse the £453.
Potential customers should consider not only the installation itself, but also how the company handles warranty issues when something goes wrong.
This review reflects our experience and the correspondence we have received from Clever Energy.

Respuesta de Clever Energy Boilers

Respuesta de Clever Energy Boilers
The young man was amazing . It was a bigger job taking out old boiler and fitting the new one . After he finished I was surprised how tidy the pipe work was . Definitely a man who works to a high standard . I would highly recommend this company from my first phone call with James to the engineer coming everything went smoothly . Thank you

Respuesta de Clever Energy Boilers
Efficient, professional and friendly

Respuesta de Clever Energy Boilers
Proactive in communication and service. Thank you!

Respuesta de Clever Energy Boilers
Reviews on here focus on boiler installations not service plan performance. Been with Clever Energy 4 years post boiler installation, the level of customer service is very poor, dreadful waits via telephone, even longer waits via email and frequent cancelled service appts the day before despite being made several weeks in advance meaning a couple months go past. You’re tie’d into their 10 year service plan so over a barrel so think carefully about that service plan.

Respuesta de Clever Energy Boilers
From start to finish the service was first class theo the engineer just got on with the service and left the work area as he found it and we get another year of having a safe boiler thanks clever energy boilers

Respuesta de Clever Energy Boilers
we have 3 properties and all 3 were done at same time by same engineer

Respuesta de Clever Energy Boilers
Annual boiler service carried out yesterday, 10th August, the engineer Mr Awes Ahmed arrived on time and as advised. He was polite and courteous and carried out the service efficiently and tidily. Highly recommended. Thank you,

Respuesta de Clever Energy Boilers
they turned up when they said ,did the job in the the time scale they said ,cleaned and tidied up after them selfs ,instructed well how to use system ,they did a very good job as i am a electrical contractor and every thing fitted was as it should be

Respuesta de Clever Energy Boilers
I had 25 solar panels installed.
The work from quote completion was done professionally and on time. I am enjoying it's benefits recommending to all my friends and neighbours. Thank you 😊

Respuesta de Clever Energy Boilers
Solar panels work superb.electric bill for 2025 was zero that's with running an EV doing 6000 miles a year.highly recommended

Respuesta de Clever Energy Boilers
I have had a boiler and a solar battery from this company and both have been well priced and the installation was excellent. I have had no problems with either product.

Respuesta de Clever Energy Boilers
From the first call with James from Clever Energy Boilers East Midlands, I was spoken to with empathy and he was patient and understanding of my situation. He took the time to go through what boiler I would like, where the boiler was situated, how many bedrooms, bathrooms and radiators were in the property, where the existing boiler was located and where it vented the exhaust. He requested photographs which I supplied and he came up with a very reasonable estimate. He explained in detail what we would receive in the install, how long it would take, and the after care for the boiler.
The agreed date of the installation, a smart and very polite engineer arrived on time at 8:00am and explained everything with my mother, who this boiler was for. He put down carpet protection and commenced work. Once the install was complete he sat down with my mother and explained the wireless thermostat and how to work it, going through step by step while my mother operated it. He left the house spotlessly clean as he found it. Excellent company from the beginning to the end. Highly recommended.

Respuesta de Clever Energy Boilers
Fabulous service from start to finish , from James doing a quote and booking in, Chris for installing my new boiler who was exceptional and very tidy and thank you to mamrez who sorted the service plan .. good old customer service .. keep up the good work guys

Respuesta de Clever Energy Boilers
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