Serious game changer! Easy to use- just wear the glove provided when changing out curler wand as it does get hot, beautiful waves, alternate wands for each side and I use the wand facing down, great d... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My original cloud 9 iron stopped working after 18mths. I then contacted the warranty team who were able to organize a replacement product for me. Very happy with the warranty service. I have just sta... Ver más
La empresa ha respondido
Disappointed with my new wide iron hair straightener but it is better than the GHD Chronos Max. It doesn't do anywhere near as good as a job as my old Cloud Nine wide iron from 6 or 7 years ago. I use... Ver más
La empresa ha respondido
I bought my AirShot Pro with bonus Volumisers at a great price. After checking out, I realised I’d forgotten to add the code to receive some free Magical Quick Dry Potion. I contacted Cloud Nine and... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de productos capilares
- también en la categoría
- Proveedor de productos de belleza
- Servicio de reparación de pequeños electrodomésticos
- Tienda de artículos de belleza
- Tienda de electrónica
Sobre CLOUD NINE
Escrito por la empresa
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Información de contacto
4,7
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My purchase was straight forward…
My purchase was straight forward online. Have used the brush dryer for the first time, easy to use love the look of my hair straightener can’t wait to use. Love the bonus brush and comb so soft. Impressed with the quiz on my hair type to know what temp to use.
Embarrassed to admit that l have been cooking my hair for along time. Am going to take advantage of recycling my old straightener through cloud nine, a big incentive to buy cloud nine.
27 de agosto de 2026
Respuesta de CLOUD NINE
Hi Jane, thank you for sharing your 5* feedback. We're so happy to hear you had such a straightforward online experience and are loving your new Hot Air Brush! It's wonderful that you found the hair quiz helpful and are excited about your new straightener. We appreciate you choosing us for recycling your old one! Cloud Nine x
Love my straightener
Love my straightener. Second one I’ve purchased within the last few years
27 de agosto de 2026
Respuesta de CLOUD NINE
Hi Rhijarn, we're so happy to hear you love our straightener and are a returning customer! Thank you for your continued support. Cloud Nine x
Delivered as promised
Delivered as promised, mini great size for short hair easy to use and great results
26 de agosto de 2026
Respuesta de CLOUD NINE
Hi Ruth, thank you for your fantastic feedback. We are very happy to hear that your order arrived as promised and that you are loving the results with your new mini iron! Thank you again for the wonderful feedback. Cloud Nine x
Not ideal for professional use, even low volume.
The volumisers looked great in the salon but the style did not hold. The smoothing nozzle did not concentrate enough airflow for efficient smooth styling and took a long time to dry. The dryer was louder and heavier than expected. The diffuser was too small and airflow too strong even on the lowest setting for effective diffuse drying. One positive is the dryer did appear to dry the inside of curl clumps more efficiently than other blowdryers.
21 de agosto de 2026
Respuesta de CLOUD NINE
Hi Wesley, thank you, we appreciate you sharing your detailed feedback regarding your experience. We are sorry to hear that the styling attachments and the dryer's performance didn't meet your expectations for hold, airflow, and noise. We are, however, glad to know that you found it effective in drying curl clumps. We are always working to improve our products and your comments will be fed back to our Product Development Team. Cloud Nine x
Prompt delivery
Prompt delivery, great product, customer service experience fantastic
17 de agosto de 2026
Respuesta de CLOUD NINE
Hi, thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our delivery, product, and customer service. Cloud Nine x
Should have purchased years ago
Service was excellent and I love my wide iron. Will definitely be buying more products.
17 de agosto de 2026
Respuesta de CLOUD NINE
Hi Tracy, thank you for your wonderful 5-star review! We're so happy to hear you had excellent service and are loving your wide iron. We truly appreciate your kind words. Cloud Nine x
My hair straightener stopped working…
My hair straightener stopped working and it was quickly replaced under warranty, it was an easy and fast process.
20 de agosto de 2026
Respuesta de CLOUD NINE
Hi Belinda, thank you for sharing your feedback following your recent warranty claim. We are delighted our Customer Experience team were able to help you so quickly. Cloud Nine x
Should have ordered the wider plate…
Should have ordered the wider plate straightener. It’s a great product overall but wish I could swap it for the wider one
25 de agosto de 2026
Respuesta de CLOUD NINE
Hi Keiran, we appreciate your feedback and are glad you find the straightener a great product. If your order was placed within our 45 day returns period and you would like any help with a return then please do reach out to our Customer Experience Team who will be happy to help. Cloud Nine x
Takes me longer to straighten my hair…
Takes me longer to straighten my hair than my current straightener. Thought it’ll be exceptional…. Let down and not sure if I’d pay again for a Cloud Nine.
20 de agosto de 2026
Respuesta de CLOUD NINE
Hi Erica, thank you for taking the time to share your feedback. We are very sorry to hear that you aren't getting the results we would expect. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Respuesta de CLOUD NINE
Hi Courtnee, thank you so much! Cloud Nine x
Respuesta de CLOUD NINE
Hi Karen, thank you for your 5* feedback! We're delighted that you are finding your irons so easy to use. Cloud Nine x
I ordered the wide irons with the free…
I ordered the wide irons with the free hot air brush but got charged for both 🤔
Haven’t used the product yet as it’s a gift for my daughter
19 de agosto de 2026
Respuesta de CLOUD NINE
Hi Rebecca, thank you for your feedback, however we are very sorry for any confusion regarding the value of your order. Having looked into this we can see that you have received the Hot Air Brush as a free gift with no charge applied. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Replacement
I was a bit bummed that I dropped my 4 year old straightener whilst hot, I thought she had more life left in her, but she was no longer destined for the straight hair life. I contacted Cloud 9 who promptly assisted me in purchasing my new straightener, with some discount which help massively as my warranty has ran out. They posted my new device so quickly with it arriving the very next day!
27 de agosto de 2026
Opinión espontánea
Respuesta de CLOUD NINE
Hi Ash, we're so happy to hear that our team was able to assist you quickly after your straightener took an unexpected tumble! It's wonderful that we could help you get a new one so swiftly. We appreciate your kind words. Cloud Nine x
Respuesta de CLOUD NINE
Hi Courtney, thank you for sharing your 5* feedback. Cloud Nine x
Best products
Great sales make the items more affordable, however they are worth every cent & then some!
17 de agosto de 2026
Respuesta de CLOUD NINE
Hi, thank you for sharing this fantastic feedback. We're so glad to hear you find our items value for money and we appreciate your kind words. Cloud Nine x
Absolutely love this product
Absolutely love this product, halves the time to straighten my hair and leaves it feeling soft and silky, so happy with my purchase!
19 de agosto de 2026
Respuesta de CLOUD NINE
Hi Michaela, thank you for your wonderful 5* review! We're so happy to hear that our product halves the time it takes to straighten your hair and leaves it feeling soft and silky. Cloud Nine x
Absolutely love the straightener…
Absolutely love the straightener especially the quick heat up and the 30second safety switch off.
The hair dryer is nice, easy to use. The only hicup I've had is the placement of the switches on the handle. I have to be careful not to accidently press them when in use.
31 de agosto de 2026
Respuesta de CLOUD NINE
Hi Tracey, thank you for taking the time to share your feedback. We're so happy to hear you love the straightener's quick heat-up and safety switch-off! We appreciate your feedback regarding the hair dryer's switch placement and understand how that can be a minor inconvenience. We will certainly consider this for future designs. Cloud Nine x
Good delivery time & love that I got…
Good delivery time & love that I got the heat brush for free.
Would definitely recommend the hair straightener.
24 de agosto de 2026
Respuesta de CLOUD NINE
Hi Amy, thank you for sharing your fantastic 5* review! We're so happy to hear that you're pleased with the delivery time and that you love the Hot Air Brush. We're also delighted that you would recommend the hair straightener! Cloud Nine x
Very happy with my purchase
Very happy with my purchase! The Cloud Nine straightener itself is absolutely beautiful — smooth, seamless and works amazingly. I’m really happy with the quality and results!
The only thing I found a little tricky was the instructions for the extended warranty process, which could definitely be made a little clearer and easier to follow.
I was also slightly disappointed to see that the following week a better combo deal was released, including a free hot air brush, rather than the standard paddle brush that came with my purchase. I would have much preferred the hot air brush!
Overall though, I’m extremely happy with the straightener and would definitely recommend it. ❤️
24 de agosto de 2026
Respuesta de CLOUD NINE
Thank you for taking the time to share your 5* review. We are so happy to hear how much you love your new Wide Iron and the amazing results you're achieving! We also appreciate you bringing the warranty instructions to our attention. All products purcased directly from Cloud Nine are automatically registered for the warranty including the 1-Year Upgraded Warranty. We are always looking for ways to improve our customer experience, and your feedback on making them clearer is incredibly valuable. We will certainly review this process.
Cloud Nine x
Respuesta de CLOUD NINE
Thank you Beck for sharing your 5* review. We're so glad to hear your order arrived quickly! We appreciate your kind words.
Cloud Nine x
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.