Cloudy2Clear Windows - North West (MM) Opiniones 

283
TrustScore: 4.5 sobre 5

4,6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We wanted to replace 2 failed double glazed units. After researching this company, whose new shop is close by to us, we asked them to quote us for the work. The guy who attended was really helpful, g... Ver más

Valorada con 5 estrellas sobre 5

Reconditioning of Wickes conservatory windows. 6 misty windows taken out, revamped/rebuilt and reinstalled. Not a straight forward job as windows were etched glass. No dramas from initial quote to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish excellent company to deal with. The guy who came to measure and then the two fitters were very friendly and efficient. Very pleased with job they did. No hesitation in recomme... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Made an initial enquiry about replacing a failed double glazed unit and was informed very promptly by text of a date for a quotation. Couldn’t make their suggested date, but quickly and efficiently al... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de ventanas
  2. Instalador de doble acristalamiento
  3. Servicio de reparación de cristales
  4. Proveedor de cerraduras
  5. Servicio de instalación de ventanas
  6. Tienda de tratamiento de ventanas

Escrito por la empresa

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Información de contacto

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, Reino Unido

  • 08006121118

4,6

Excelente

TrustScore: 4.5 sobre 5

283 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(283)

1841 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fully recommended

Initial surveyor visit gave excellent advice , price , and installation date . On the installation date very professional , clean , quick , very impressed , fully recommended , they emailed the invoice and guarantee

1 de agosto de 2023
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Valorada con 5 estrellas sobre 5

Replacement window.

The quotation was provided on completion of the measuring-up and the replacement unit was fitted around a fortnight later. Very efficient.

7 de agosto de 2023
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Thank you for your review.

Valorada con 5 estrellas sobre 5

Courteus

Courteus, clean,polite and thorough

10 de julio de 2023
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Valorada con 5 estrellas sobre 5

window replacement

all personnel were pleasant and helpful - from initial phone contact, to quote, to installer

2 de julio de 2023
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Valorada con 1 estrellas sobre 5

Disappointing And Poor

With my recent experience with this company if I could give them zero stars I would. Made an appointment two weeks ago for a quote...appointment was between 09.00 - 13.00. At 12.10 I called the call centre just asking for an update on where the engineer was up to..the guy who I spoke to said that 'our system doesnt tell us, but he will contact you 30 mins before he is due to arrive'..at approx 12.35 I received a call from the call centre saying that the guy was running over 2 hours late and would be there at 14.00...or it would have to cancelled and then re-scheduled for ten days time..I had waited two weeks already. I had work commitments from 13.30 so could not accept the new proposed time. I accept that unforeseen delays occur but to be advised 30 mins before the end of my allotted window of four hours and then to be told it would have to be cancelled is unacceptable, certainly bearing in mind that the engineer was running two hours behind..that means they would have known 2 hours ago before they called me that he was running late....Also for the call centre at 12.10 not to be able to advise me I think is also unacceptable. I subsequently rang the call centre to provide my feedback, the guy took my details and said he would put me through to customer service / complaints ..then cut me off. First and last experience

4 de julio de 2023
Opinión espontánea
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Respuesta de Cloudy2Clear Windows - North West (MM)

Thank you for your comments. We have spoken with the branch, they explained to yourself that they were delayed due fitting a Velux window and they were unable to call until 12:30pm as they were on a roof. We advised that they could be delayed up to 2pm but may be there sooner but they were giving you worst case scenario. Unfortunately delays on jobs can happen and sometimes they are unable to tell how much longer the job will take until they have overcome the issue they are dealing with. There is no record of you calling the call centre at 12:10pm only at 12:38pm to put a complaint in. You have been offered another appointment and refused so we are unable to help you any further. We apologise about your experience with us. We always try to contact our customers to let them know if we are running behind as we did with yourself.

Valorada con 5 estrellas sobre 5

Quick clean job

the two men did a very clean, quick and efficient job in replacing three windows

9 de junio de 2023
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Valorada con 3 estrellas sobre 5

Clean up after yourself next time

Good job done. Only issue was that the engineer left dirty marks on the window frame inside and out as well as in another room of the house.

5 de junio de 2023
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Both times the men came out

Both times the men came out, first for measuring up and then for fitting the window were very efficient and clean. No time wasted.

15 de junio de 2023
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Respuesta de Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Valorada con 5 estrellas sobre 5

Great service, thank you!

Sean did a fantastic job. He arrived promptly, was methodical and precise in his work, and after he'd finished, he took the time to explain to me the repairs he'd made and how to maintain my new window and door lock to keep them in as good condition as possible. Would definitely recommend to others.

24 de mayo de 2023
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Excellent company

Excellent company, did a very good job, reasonably priced,

3 de junio de 2023
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Respuesta de Cloudy2Clear Windows - North West (MM)

Thank you for your review.

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