Amazing company..I bought some sequinned trousers for Ibiza and they were amazing when they arrived..I had outstanding customer service and delivery..and the quality of the trousers were amazing..beau... Ver más
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Consulta las opiniones de los clientes
Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... Ver más
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Expensive items, terrible quality, no customer service. The items advertised are not what are received. Be very careful when looking via Instagram. Not a professional business at all. Be very car... Ver más
La empresa ha respondido
I’ve purchased a few bits from the girls now (summer & winter clothes). Always beautiful handcrafted garments. These are so unique at such a competitive price. I get compliments whenever I wear them a... Ver más
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Información sobre la empresa
Escrito por la empresa
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Información de contacto
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, Reino Unido
- info@cocobooloves.com
- cocobooloves.com
3,9
Muy bueno
219 opiniones
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Respuesta de COCO BOO LOVES
Hi Ali, thank you so much for taking the time to leave us a 5* review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Amazing personal service. Beautiful clothes
I’ve followed cocoboo over several years and always bought great items from them. Clothes come beautifully packaged. More recently they’ve started a luxe range. Which is exclusive to them, I think designed in house? I ordered a dress and when it arrived the fit wasn’t quite right for me, so after speaking to the lovely women who own the shop they were able to swap and fit me with an absolute stunning replacement. They were so understanding and quick to respond. Absolutely love them and I get tonnes of compliments, it honestly looks made-to-measure and is stunning quality. Thank you Cocoboo! 💓💓💓
28 de agosto de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Alice, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
Wonderful garments fabulous customer service
I have been shopping with coco boo for a long time now and have always had great experiences with them. The clothes arrive on time, exactly as seen online, customer service is always excellent with questions answered in super quick time, the team obviously love what they do as they wear the garments themselves. Excellent business o would always recommend.
20 de septiembre de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Carly, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
My favourite shop in the world!!
My favourite shop in the world!!! Always my go to as the ladies that own it are always on hand to offer as much advise as possible, I have been buying from coco boo for 10 years plus and so has my mum and now my teenage children also buy from their too. Pieces are unique and styled together excellently! I always feel amazing going out a coco boo number and get so many compliments! Pieces are really well made and I have lots of classic pieces that I’ve worn and worn for many years!
24 de septiembre de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Caroline, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
I 🩷 Coco Boo
Coco Boo is such great indie brand and I love that it’s family run too! Always great customer service from start to finish 💖
20 de septiembre de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Deborah, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
The worst quality product and service
Expensive items, terrible quality, no customer service. The items advertised are not what are received. Be very careful when looking via Instagram. Not a professional business at all. Be very careful !
Every one star review has been replied to claiming items were purchased months ago and that they have tried to help, this is not accurate information. Such a shame.
*Edit:
Classic response, no customer service or responsibility taken. Dates aren't even correct.
I advise to avoid this company. Id love to attach photos of the 'product'. I will continue to support genuine small businesses, not this.
1 de septiembre de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hey Lauren,
I'm so sorry you've not enjoyed your experience shopping with us.
This is not what we like to hear and we will take your feedback onboard.
I can see you returned an item to us 5 months after purchase, the item had been worn with all labels and tags removed. This falls out of time of our returns policy which is 28 days.
The items we advertise and showcase are of the items we sell, you can see more images of these pieces via our socials and also tagged posts as we often showcase our amazing customers in our pieces.
I'm so sorry you've not enjoyed your experience on this occasion. I have also attached a link to our returns policy which explains the returns process in more detail.
https://cocobooloves.com/pages/returns
Thank you so much
The CBL customer care team x
Amazing
Amazing service and absolutely incredible in house collection. Definitely recommend Cocobooloves
26 de julio de 2024
Respuesta de COCO BOO LOVES
Hi Faye, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Fast replying and very helpful staff
Fast replying and very helpful staff, lovely quality clothing
8 de julio de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Olivia, thank you so much for taking the time to leave us a 5* review. It really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
Bought some pants after seeing them on…
Bought some pants after seeing them on Instagram, really poor quality for £50. Returned them immediately and almost two weeks later still waiting on a refund. Had an email that states my return had arrived back with them and it can take 14 working days after that for the refund to be received - always seems a bit unfair to wait this long for money back and it would put me off ordering again.
Reading the other reviews this is common practice - why not issue the refund at the same time as sending a message to say you’ve received it? Avoid.
After their reply - hiding behind ‘terms and conditions on our website’ is lame. You want people to support small businesses but hanging onto people’s money for as long as possible for your own cash flow is unethical.
24 de junio de 2024
Respuesta de COCO BOO LOVES
Hi Christina, thank you for taking the time to leave us a review. After looking into your account we can see that we did only receive your returned order only a matter of 6 working days ago and our return policy has always been 14 working days. The terms and conditions are available on our website prior to purchase. We always work within these terms.
We are also sorry to hear that our best selling balloon trousers were not suitable for you. We welcome returns for any products which are not suitable.
Kindest regards
Team CBL
Fantastic Clothes !
Item as described. Absolutely love it ! Packaged lovely. Great communication regarding delivery. 10/10 customer experience
24 de junio de 2024
Respuesta de COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Lovely boutique
Lovely boutique, bought a few things and am super happy with the clothing, unique and reasonably priced. Really fast delivery too x
24 de junio de 2024
Respuesta de COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Cocobooloves never fails
Cocobooloves never fails - great clothing lovely fabric and quality and excellent service
24 de junio de 2024
Respuesta de COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Poor !!
Poor !!! Waited for a refund 14 days and on the 14th day am told it will be processed this evening!!! Joke
A refund is usually 7 to 10 days
24 de mayo de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Emma, thank you for taking the time to leave us a review.
Our company return policy is 14 WORKING days and we always work within these timescales, as we have done in this instance. Our return policy is readily available on the website prior to purchase.
Kindest regards,
Team CBL
Nice clothing, a bit expensive
I think the clothing is lovely but if I’m being honest I think the prices are a bit high for the quality.
14 de abril de 2024
Opinión espontánea
Respuesta de COCO BOO LOVES
Hi Amy, thank you for taking the time to leave us a 3* review. We have carried out a search on our system, however we have been unable to locate an order under your name?
We'd love more clarity on this so that we can see which item(s) you are referring to regarding quality and price. We take all genuine feedback on board.
Many thanks, Team CBL.
Love my new waistcoat
Love my new waistcoat! Exactly as pictured online. Wonderful customer service for international customers and fast delivery ! Will be back 😊
25 de marzo de 2024
Respuesta de COCO BOO LOVES
Hi Kris, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Respuesta de COCO BOO LOVES
Hi Kelie, thank you so much for taking the time to leave us a 5* review. It really does mean the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Ordered two of the same dress in…
Ordered two of the same dress in different sizes as it was my first time shopping here. Both items arrived packaged well. I felt the sleeves were a whole lot puffier in real life compared to the photos on the website so this just meant the dress didn't suit me or my body at all.
Returned both dresses and received an email to say they had been received and a refund would be processed but can take up to 14 working days. This seems like a long time to wait for a refund of quite a substantial amount of money. Have since ordered and returned an item with another company and had my refund back in my account within 2 days.
It's been 7 working days so I'm hoping my money returns soon.
23 de febrero de 2024
Respuesta de COCO BOO LOVES
Hi Charlie, thank you so much for taking the time to leave us a 4* review :)
14 working days is the maximum time we ask to allow as standard, however refunds are always processed quicker. We can see in this instance that the refund was processed 6 working days after we received the returned order.
Kindest regards,
Team CBL
FITS ABSOLUTELY PERFECTLY!!
Product arrived quickly and fits ABSOLUTELY PERFECTLY!
It fits like it was made for me! Will definitely purchase from here again 🩷
26 de enero de 2024
Respuesta de COCO BOO LOVES
Hi Isabelle, thank you so much for taking the time to leave us such a lovely 5* review. Your kind feedback really means the world to us. We can't wait to see your name again. Much love, Team CBL :) x
Fast delivery
25 de enero de 2024
Respuesta de COCO BOO LOVES
Hi Rhian, thank you so much for taking the time to leave us a 5* review. It really does mean the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
clothes are not true to size
clothes are not true to size
Taking too long to process a refund
27 de diciembre de 2023
Respuesta de COCO BOO LOVES
Hi Mark, thank you for taking the time to leave us a review. It's a shame to hear that one of our styles wasn't suitable for you. We do have a returns policy in the event that any items are not quite right.
We can see from your account that we received and acknowledged your returned order on 8 January and today is 12 January. We kindly ask to allow up to 14 working days for refunds to be processed, however this is only the maximum time we ask to allow. Refunds are processed quicker.
Kindest regards
Team CBL
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