Have paid £299 for a unit and have not…
Have paid £299 for a unit and have not received after 2 months - assuming this company is a fraud and contacting the police accordingly. Jack Kennedy
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Have paid £299 for a unit and have not received after 2 months - assuming this company is a fraud and contacting the police accordingly. Jack Kennedy
Avoid unless you are prepared to chase your money
I ordered three portable air-conditioning units from Cold UK, costing nearly £800 in total. Despite receiving confirmation of my order and payment being taken, none of the units ever arrived.
I contacted Cold UK repeatedly over a period of around two months. Eventually I requested a refund and was told that it had been arranged, but that there was a delay because they were extremely busy. Despite further contact, the refund never materialised.
I eventually had to raise the matter with my bank, who investigated and issued me with a full refund. The bank is now pursuing the company.
The last contact I had from Cold UK was a request for my bank details so that they could apparently process the refund. As my bank was already dealing with the matter, I did not provide these.
The invoice was also issued by a Hungarian company, despite the business trading to UK customers as Cold UK.
I'm relieved that I have ultimately recovered my money but the whole experience was extremely frustrating. I would strongly recommend exercising caution and making sure you have adequate payment protection before ordering.
0 stars stay well away from this company
Scammers no refunds no emails back once you ask for it either.
Do not buy a single item from them
SCAM SCAM SCAMMERS, TOOK £4000 NO GOODS NO REFUND NO REPLY TO EMAILS 100% SCAM
SCAMMERS , SCAM ALERT , TOOK £4000 NO GOODS , NO REFUND , SCAM SCAM SCAM
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