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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

What Rubbish - I cannot believe I fell for this . The Cutting Boards do not comply with Australian Food Standards - these are not titanium, they are pressed metal cutouts from a cheap factory in CHINA... Ver más

Valorada con 5 estrellas sobre 5

I initially purchased a large fry pan to give it a trial. Loved the first one, so purchased 2 smaller ones and tossed out my teflon coated pans.

Valorada con 5 estrellas sobre 5

Easy ordering. Great quality & price. Versatile cooking items. Stove top or oven. Very happy with my purchases. Update to my cooking expansion. Purchased the wok a short time ago. So impressed, I had... Ver más

Valorada con 1 estrellas sobre 5

Cheap Chinese Rubbish! Claims to be titanium, however no matter how many times you wash, scrub or treat the pans release metal residue. Possibly toxic! Where the hell our import testing scrutiny is... Ver más

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3,1

Medio

TrustScore: 3 sobre 5

25 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 46% de las opiniones negativas

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3,1

Todas las opiniones

(25)

25 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I purchased a set of cooking utensils

I purchased a set of cooking utensils, which were supposed to be 70% cheaper than the normal price. I was supposed to have saved $220!. When they arrived the quality was like something you’d expect to buy on Temu. They were CHEAP looking, NOT proportionate in size i.e shallow soup ladle, huge slotted spoon and a small length to the egg slide. There were scratches on the all of the utensils and one had grey marks on it that would not come off. I contacted Collins Cookware immediately, requesting a full refund and a paid return slip. I received a reply requesting photos so I took several photos and wrote a detailed email, pointing out each defect. I reiterated that I was SEEKING A FULL REFUND because that’s what they promise on their website - 100% money back guarantee. Instead, I got a reply back offering me a 50% discount off my next purchase. 😳🙄 They completely ignored my request for a refund. So what they promise on their website is NOT TRUE. The utensils are CHEAP AND TINNY LOOKING. They are NOT WORTH close to $100 - and that’s supposed to be with a 70% discount! I believe that it’s a HOAX that jJames Collins is retiring and this is his retirement sale. I believe that they have INFLATED THE PRICE hugely on CHEAP CHINESE titanium cookware to be able to offer a 70% discount. DO NOT BUY THE COOKING UTENSILS. AND DO NOT BELIEVE YOU’LL GET A REFUND IF YOU ARE NOT SATISFIED. You will be offered a 50% discount on your next order, which will come off a very INFLATED PRICE. I will not buy anything from Collins Cookware ever again! They WASTE YOUR TIME by responding to you and asking for photos etc. And you think you’re getting somewhere with them but you’re not. My utensils arrived just with a little bit of bubble wrap around them and three of the utensils were in a cellophane bag and one was not - and there was NO BOX. And they expect me to believe that I’ve bought a set of cooking utensils that normally sell for $320 I’m sure you could pick this quality of kitchen utensils up from Temu, Kmart or Target for around $10 or $20. DO NOT GET SCAMMED LiKE I WAS!

10 de junio de 2026
Opinión espontánea
Logotipo de Collinscookware

Respuesta de Collinscookware

We're sorry to hear that you had this experience.

After reviewing your case, we can confirm that we've been in contact with you via email and have since resolved the matter by processing a full refund.

It appears there was a misunderstanding in our communication during the process, and we sincerely apologise for the frustration this caused.

We appreciate your feedback, as it helps us improve both our products and our customer service. We wish you all the best for the future.

Valorada con 1 estrellas sobre 5

What Rubbish

What Rubbish - I cannot believe I fell for this . The Cutting Boards do not comply with Australian Food Standards - these are not titanium, they are pressed metal cutouts from a cheap factory in CHINA - nearly $600 AUD - what I fool I am . If you lift the ‘cutting’ board up you may slice your finger off .

22 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am very happy with my frypan

I am very happy with my frypan. I use it on an induction cooktop. It cooks evenly without oil or butter. I washes easily. My plan was to move away for Teflon products. The frypan and wok are fitting.

20 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM. JAMES COLLINS IS NOT RETIRING

I SPENT $90 POSTAGE TO RETURN ITEMS I WAS NOT HAPPY WITH. FALSE ADVERTISING. THEY DID NOT PERFORM AS STATED. I HAVE YET TO GET MY REFUND. THE ITEMS WERE NOT FROM AUSTRALIA, BUT SHIPPED FROM CHINA. TOTALLY FALSE ADVERTISING. I AM GOING TO CONTACT THE OMBUDSMAN NOW. TERRIBLE SCAM. DO NOT BUY FROM THIS COMPANY

21 de abril de 2026
Opinión espontánea
Logotipo de Collinscookware

Respuesta de Collinscookware

Thank you for your feedback.

We're sorry to hear that your experience did not meet your expectations.

We've contacted you directly by email, and we're pleased that the matter has now been resolved.

If you have any further questions, we're always happy to help.

Valorada con 5 estrellas sobre 5

Love these pans

If you heat up your pan per instructions and put just a little oil in you have no problems. I have had my pan fir 6 months used it every day and it still looks brand new. No scratches no stains easy to clean. If there are bits that have stuck put some water in the pan and simmer on stove for a few minutes everything wipes off easy. I never use high heat, I don't need to. low or medium cooks everything beautifully. Very pleased with these beautiful pans.

29 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product not as described

I have asked to return the expensive frypan I bought as despite everything I have tried everything sticks and it is unusable. I am not getting a response The product is not as described and I am planning to contact Fair Trading to resolve this.

23 de mayo de 2026
Opinión espontánea
Logotipo de Collinscookware

Respuesta de Collinscookware

Hi,

Thank you for your feedback.

We have responded to your emails and are currently awaiting your reply so we can continue assisting you.

We apologise for any frustration caused and remain committed to resolving this matter with you directly.

Kind regards,
Customer service team

Valorada con 1 estrellas sobre 5

Not all true what you read...

I received a pan from Collins with Okura stamp on the bottom, coming from China. Okura is advertising their non-layered "pure" titanium cookware, however it's magnetizable, which indicates steel or iron.

25 de mayo de 2026
Opinión espontánea
Logotipo de Collinscookware

Respuesta de Collinscookware

Hi,

Thank you for your feedback.

We have already responded to your email directly and provided a detailed explanation of the cookware construction.

If you have any further questions, please reply to our email and we will be happy to continue assisting you.

Valorada con 2 estrellas sobre 5

Proper Descriptions

I purchased 2 items described a titanium.
The breakfast Pan A$107.96 it is nothing but a cheap aluminium coated product absolutely the opposite of what was advertised.
Collins apologised and returned my purchase price

17 de mayo de 2026
Opinión espontánea
Logotipo de Collinscookware

Respuesta de Collinscookware

Hi,

We’re sorry to hear that this was your experience.

We have reviewed your case and have already been in contact directly to resolve this matter.

Our apologies for the inconvenience and confusion caused. We appreciate you bringing this to our attention and giving us the opportunity to make things right.

Kind regards,
Customer service team

Valorada con 1 estrellas sobre 5

Very disappointing

Very disappointing. Everything sticks. Even when you pre-heat the pan, use a low heat, test with the 'water sizzle test', apply a little oil before cooking....EVERYTHING sticks. Very sorry I bought these. Absolutely useless.

19 de mayo de 2026
Opinión espontánea
Logotipo de Collinscookware

Respuesta de Collinscookware

Hi,

We're sorry to hear that you've had this experience.

If you haven't already contacted our support team by email, please do so and we'll be happy to look into this for you and assist further.

Kind regards,
Customer service team

Valorada con 5 estrellas sobre 5

Great cookware

Easy ordering. Great quality & price. Versatile cooking items. Stove top or oven. Very happy with my purchases. Update to my cooking expansion. Purchased the wok a short time ago. So impressed, I had to add a frypan & casserole style pot with lid.

14 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my wok

Love my wok. It comes to temp on a lower expected heat.Fantastic titanium.
Thinking of excuses to use again!
Great stir fries made already!

12 de mayo de 2026
Opinión espontánea

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