Confiditashop Opiniones 83

Would give them a 0 if I could. I ordered the sunscreen following a recommendation on Facebook. I checked their website and it all looked legit.
I placed an order with Confidita, but the experience has been extremely disappointing. They claimed to have “dispatched” my items and provided tracking through 17track, which is not a courier service but a third-party tracking company. The tracking then stated that my order was delivered late on a Saturday night (nearly 11pm), which was suspicious.

I checked with our building security, and CCTV footage confirmed that no delivery attempt was made on either Saturday or Sunday. I emailed Confidita to inform them that I had not received my package and explained that we had verified this with security footage. Their only response was, “I am pleased to inform you that your package was delivered…”—which clearly ignored the facts I had provided.

Since then, I have followed up multiple times asking for an update, but I have received no response. Poor communication and refusal to address the issue make this an unacceptable experience.

REPORT TO THE ACCC!! BE AWARE!!! Would give 0 stars if I could. Placed an order on 17/09 after reading rave reviews in a trusted fb group. Purchased two tubes and never received a confirmation email. Money came out in USD after claiming to be Aussie made and owned. Followed up with them saying they don’t have an order under my email and I might have bought from someone else because they don’t charge in USD. They also have 4 websites all with the same content just in different text from 4 different web addresses. One of these scam sites is bad enough, imagine how many people they’re stinging with 4 websites!!!! Report to the ACCC so this doesn’t happen to more Aussie families!!

Purchased product using buy 3 and pay for 2 nourish sunscreen (summer sizzle deal) and they charged me for 3 and have not replied to my requests to overcome the issue.

SCAM!!
Took more than $90 off me and never shipped my products and won’t reply to emails. Will be taking this further if no response today!

This company is a scam!!! DO NOT BUY!!! They charge in US dollars however they are a Chinese company. They ship from the address of 100 Market St, Sydney which is owned by a CHINESE company. They state that the products are tested by a third party however do not disclose who that is. The sunscreen on Amazon even states it’s not even water resistant!!!! I’ll be taking this further than they expect…
***update***
After telling them I wanted a refund, notified my bank of this company being a scam and then demanding they answer my questions of;
1) why do you charge in US dollars when you are a Chinese company who ship from Sydney that’s owned by a Chinese company
2) you claim the product is third party tested. By who and what are they testing?
3) where do you source your beef tallow from?
4) you claim the product is non comedogenic. Has it been tested by dermatologists?
5) on Amazon you’re stating this product is not water resistant so how can it be used as sunscreen?
They did not answer any of my questions stating it was because I’d already done a review. My guess is… they don’t want to answer!! However, I did receive a refund!
Please beware and know I’ll be reporting this company to investigate the products being sold as well as the payment methods being used.

Less than one if I could, I placed an order on the 6th of August before reading the reviews. I immediately contacted them within 30 minutes of doing so having read them, asking them to cancel the order. They ignored my request and dispatched it regardless, they offered me a 50% reduction which I refused and eventually they sent me an address to return it at my own cost.
WuSong
Room 5B152
No 1 Trading Plaza
South China City
Pinghu Street
Longgang District
Shenzhen
Guangdong
China
518000

quote your order no on the return parcel and track it.

Less than ZERO! Its a total scam, sent me the wrong product, promised to send a new one. After 2 months of never receiving it I emailed and they had no clue what was going on. They gave me the option of a partial refund and that was it. I keep trying to contact them but now Noone will respond. DO NOT ORDER FROM THEM!!!!

Really bad - feels like a scam.
I ordered the sunscreen and what I received was in a completely different bottle, felt cheap and also made my face weirdly white - like wearing a mask. I emailed them for return and refund and never heard of them.

Took over 3 weeks to receive , so I asked for a refund. I was given the option to keep
It for 50% refund , or SHIP BACK AT MY EXPENSE TO CHINA…. Throwing it out if they don’t send a return label , and contacting my bank .

Packaged just arrived.
First dab out of the bottle, don't know what it is but can tell it's not tallow. Won't be using it for sun protection.
Just realizing the email is a gmail haha.
Typos on the packages, saying not to eat it on label while also saying it's so clean you can eat it haha. It is Sky & Sol knock off, we got got here!

A lot of "baby" sunscreens are still so harsh. this is the only one i trust on my 7-month-old. it's so gentle.

A lot of reviews here are about the product, but honestly, their customer service, how they care about their customers - this is what really makes them my favorite brand.. This is what online shopping is about.

Disgusting product!! Not a sunscreen at all, cost us as a family over £100!!
We all seriously burned on our first day!!
Went on like emulsion , terrible!!
Don’t believe the hype and all the good reviews

You guys just beat the entire market with your formula.. This is genuinely, genuinely, the best mineral sunscreen I have ever used.

I brought Confidita’s sunscreen to our pediatrician and she couldn't believe the ingredient list. Just 8 clean ingredients. She took a picture of it to recommend to other patients

Disgusting company, I am only to assume the good reviews on here are fake just like the fb posts and reviews I see.

Absolutely disgusting that they are claiming to be sunscreen and there’s parents out there believing their children are protected and getting burned. They won’t refund me, ignoring countless emails.

BEWARE!!!!! Don’t trust the positive reviews. They are imitating sky &sol so if you want a natural sun cream purchase from them.

This product is terrible. I am religious about sun screen. I got so badly burnt today that my eyelids are even burnt. I have contacted customer services, order #9760.
I paid £56 for a product that doesn't work. I'm just glad I stuck to the supermarket factor 50 for my children.

Update - I was finally refunded. My review still stands. I would not repurchase or trust this company again.

SCAM!! Stay away!! Currently fighting for a refund. Never received order. Pointed out this site and now all the sudden 5 star reviews are popping up every hour to bury the 1 star reviews. BEWARE!! SHIPS FROM CHINA. All these reviews says the got a “bad batch” is total crap.

Most recent update: As of 8/9 - STILL no response from customer service. Sent screenshot of customer service response stating refund “no questions asked” yet no one is responding. Don’t fall for their response it’s a gimmick to act like they’re on top of this.

In response to reply - I have 3 emails sent to customer service that are unresponded to as early as 7/29 and as recent as yesterday.
I have not been offered a refund and would like one. I do not want to products as my trust in the company is gone. Please refund. My order number was 11695. Thanks

If you have sensitive skin that reacts to everything, just buy this. It's the only thing that's worked for us

i just added up what i've spent on failed sunscreens this year... over $200. this one actually works. i wish i had found it sooner.