Cool Clobber Opiniones 

252
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order for some curtains on Amazon and were supposed to be delivered two days later. I placed another order as it said problem with your order so I applied for prime for next day delivery..... Ver más

Valorada con 5 estrellas sobre 5

Nice quality and bold colours. Also was sent out for delivery within three days. Good service. A lot of discrepancies can arise re delivery but Hermes delivered two different ordered parcels that day... Ver más

Valorada con 5 estrellas sobre 5

I ordered a backpark for my 2 year old with reigns and the reigns did not arrive. I emailed twice and eventually got a reply to apologise. I have a new backback with reigns sent out for free and 20%... Ver más

Valorada con 1 estrellas sobre 5

Highly advise to avoid!!!! Ordered 2 single Xbox quilts for my children, received double fitting. Have tried to contact many times, received no response. To say customer service is poor is a complimen... Ver más

Información sobre la empresa

  1. Compras y moda

Información proporcionada por diversas fuentes externas

We Are The Leading Online Supplier Of All Nightwear And Character Pyjamas. We Have The Best Pyjamas, Blankets, Backpacks, Accessories And Bedding Online.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

252 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

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(252)

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Valorada con 1 estrellas sobre 5

BE EXTREMELY CAREFUL Delivered only…

BE EXTREMELY CAREFUL Delivered only part of my order. I asked for a replacement, I was told the replacement was stopped as the delivery firm has gone into administration. And cool clobber are not sure if I will ever get my goods and no mention of recompense or refund.

2 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor delivery

I placed my order with next day delivery, it has now been 3 working days and I haven’t received it. I contacted the customer service team via email yesterday and have had no response, I have contacted through the website form today and haven’t had a response either.

13 de octubre de 2021
Valorada con 1 estrellas sobre 5

Awful customer service

I placed my order on the 30th September. I have not received the items was told 2 to 3 days delivery. The items have not been dispatched. I have emailed you numerous times and have had no response. I will never purchase anything from you again. Your just happy to take the money and not respond. Disgusting! Do not use this company!

11 de octubre de 2021
Valorada con 1 estrellas sobre 5

Got sent the wrong order twice

Got sent the wrong order twice. After the second time I finally recieved the correct pair of pjs, third time lucky.

After sending out the wrong order after the second time, they promised me a full refund if I returned the incorrect orders.

So after the convenience of ordering online and getting delivered to my home, I had to go out of my way to send back the incorrect orders. But as they promised a full refund I wouldn't have been out of pocket.......I would have even been happy with the postage costs returned to me and not even a full refund.....but with a whole month's worth of emailing back and forth regarding receiving the wrong orders etc......I have recieved nothing, no full refund or as I say I would have been happy with just the postage costs. Wont be ordering from them again. I am now out of pocket after their mistakes. Not impressed.

3 de octubre de 2021
Valorada con 4 estrellas sobre 5

Still have not received them

Quality is great love my products. You need to change your delivery company they are so slow

16 de septiembre de 2021
Logotipo de Cool Clobber

Respuesta de Cool Clobber

Hi,

After checking your order I can confirm Hermes have had this order for a few days. Your order is now out for delivery today. We sent this order out on time this is a delay on their behalf, we do apologise on behalf of courier services for any delays they experience, we would have chased this up if you would have made contact with us.

In future please contact our customer service team if you experience any issue with your delivery;

customerservice@coolclobber.com


Kind Regards
Rosheen at Cool Clobber customer services

Valorada con 5 estrellas sobre 5

Peppa Pig

Bought peppa pig pants and pyjamas for my 2 year old grandson, who went to Peppa Pig World previous week and was very happy with his new clothes. The clothing fitted perfectly , was well made and very soft. Would definitely buy from CC again.

11 de septiembre de 2021
Valorada con 1 estrellas sobre 5

Delivery was bad

Delivery was bad
Not yet delivered

15 de agosto de 2021
Logotipo de Cool Clobber

Respuesta de Cool Clobber

Hi,


I have checked your order was sent out on time with Hermes and was successfully delivered by Hermes.

My apologises in behalf of courier services for any delays they experience but this is an issue on their behalf not ours as your roder was sent out on time.

In future please contact our customer service team if you experience any issue with your delivery;

customerservice@coolclobber.com


Kind Regards
Rosheen at Cool Clobber customer services

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