The girl that answered the phone was really helpful. She was new, but obtained the information I needed explaining the gift vouchers I required for the Restaurant were only available at present on the... Ver más
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Consulta las opiniones de los clientes
Got a gift set of minatures for xmas and really liked the Masthouse Whisky from this small distillery so ordered a couple of big bottles for the collection, usually a Scotch drinker but this is a very... Ver más
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I was visiting the UK for less than a week and really wished to bring some whisky back home to the US. Few of my friends had visited the Copper Rivet Distillery before and absolutely loved their produ... Ver más
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Tried Son of a Gun with dessert at a restaurant and thought it was very good and would make a perfect Christmas present - great taste, different and a quirky story. Ordered three bottles which were di... Ver más
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Información sobre la empresa
Escrito por la empresa
Award winning, family run distiller of Dockyard Gin, Masthouse Whisky, Vela Vodka and Son of Gun. Copper Rivet Distillery is respectful of tradition but a powerful innovator, seeking new ways to make farm to glass spirits which are beaters - full of flavour and smooth in character. If it takes a little longer, or cost a little more to make a better spirit for consumers to enjoy, the family behind Copper Rivet Distillery will do it.
Información de contacto
Pumphouse Number 5, Leviathan Way, ME4 4LP, Chatam, Reino Unido
- 01634 931122
- enquiries@copperrivetdistillery.com
- copperrivetdistillery.com
4,8
Excelente
134 opiniones
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The girl that answered the phone was…
The girl that answered the phone was really helpful. She was new, but obtained the information I needed explaining the gift vouchers I required for the Restaurant were only available at present on the Distillery website which they are merging at the moment. The vouchers were despatched by second class post and arrived just over a week later. All done as promised thank you. Andrew
27 de julio de 2024
Respuesta de Copper Rivet Distillery
Thank you for your kind review. We cannot wait to see you or your friends and family at the restaurant when the vouchers are redeemed.
Gift vouchers for teacher
I bought vouchers for a tour as a gift having experienced one there myself. The website was easy to use and it was simple to find the vouchers. I had to wait almost a week for them to arrive (2nd class post) which is the only thing I would ask to be improved
10 de julio de 2024
Respuesta de Copper Rivet Distillery
Thank you very much for your choosing our vouchers as a gift. We really appreciate you highlighting the delivery time and will look into changing it. We very much hope you'll come back and shop with us at your next gifiting opportunity! Thank you.
Bought a small bottle of Navy Strength…
Bought a small bottle of Navy Strength Gin on the website, collected from the distillery. All went very smoothly, just like a real retail transaction.
Haven’t tasted the Gin yet as it was for a birthday present but if it’s anything like the normal Gin then it’ll be fine.
1 de julio de 2024
Respuesta de Copper Rivet Distillery
Thanks for your kind review. I hope you get to taste our Navy Strength gin ... it's incredible - a concentration of our bottle strength gin flavours.
Respuesta de Copper Rivet Distillery
Thank you for you custom and for your review. We hope to see you again soon.
Respuesta de Copper Rivet Distillery
That's very kind. We do our best to all we can. Thank you for you custom, we hope to see you again soon.
The Gin tour and Gift delivery service
The Gin was brilliantly executed
The experience in the bar area was not at all good, see previous email sent.
the after customer service was really good dealing with first two complaints,
and they stepped up dealing with the third complaint on deliver service
28 de mayo de 2024
Respuesta de Copper Rivet Distillery
Thank you very much for you review. Thanks also for your constructive feedback. We're delighted that your tour experience and that our customer service were great. But we're as disappointed as you that you had a mixed experience. We're looking into the causes of your complaints and making adjustments accordingly. Thank you again we hope to see you again soon.
Great service
Great service! Quick delivery from order to arrival at mine!
Lovely gin! Not tried before but it was so good!
17 de mayo de 2024
Respuesta de Copper Rivet Distillery
Thanks for you kind review. We do our best to make trusted luxury spirits and great times. Thank you for your custom and your kind review.
Great product
Great product. First class service. Signals the start to spring & summer
30 de abril de 2024
Respuesta de Copper Rivet Distillery
Thank you very much for your kind review. We try to get it right for you. We hope to see you again soon.
It is very rare to get the best…
It is very rare to get the best customer service, but that is exactly what I received. The lovely woman I dealt with was friendly, helpful, exceptionally patient and just generally fab 😊❤️
19 de abril de 2024
Respuesta de Copper Rivet Distillery
Thank you for your very kind review. We are really proud of what we do and love spending time with customers, sharing it. We very much hope to see you again soon.
Respuesta de Copper Rivet Distillery
Thank you for taking the time to provide this feedback. It's really important for us to know when our couriers are providing the service we want for our customers. We hope to see you again soon.
Dockyard Gin
Bought their Dockyard Gin, as a gift.
Excellent transaction, from order to delivery.
Would recommend, will have to try and get one for myself next time.
Many Thank.
2 de abril de 2024
Respuesta de Copper Rivet Distillery
Thank you so much for your very kind feedback. It's always great to hear when things go to plan. We very much hope your gift is well recieved and can't wait to serve you agiain.
Very helpful customer service
Staff were very helpful when I phoned with a query and dealt with it quickly and effectively
19 de marzo de 2024
Respuesta de Copper Rivet Distillery
Thank you for your kind review. We're very glad you were happy with our customer service and very much appreciate your custom. We hope to see you (or hear from you!) again soon.
Respuesta de Copper Rivet Distillery
Thank you for your nice review and also for custom. We hope to see you again soon!
Not Happy with Delivery!!
The order was supposed to be next day delivery but it was about 10 days. Not happy about that!!! My husband enjoyed the whisky very much 😋
23 de febrero de 2024
Respuesta de Copper Rivet Distillery
We're really happy your husband enjoyed the whisky. But we're very sorry to see that you're unhappy with the delivery. We normally expect delivery in 2-3 working days. In this case, our courier raised an issue with the account which unfortunately took 5 days to resolve. This is obviously a disaster for us as a small family business. Nevertheless, our customer service person did his very best to keep you updated with information about the situation.
Whisky and glass gift
Small tasting glass and whisky made a lovely gift; beautifully presented and delivered promptly.
Looking forward to a tasting on site next time.
5 de febrero de 2024
Respuesta de Copper Rivet Distillery
Thank you very much for choosing one of our gifts. We're really glad you like. Cannot wait to see you at the distillery sometime soon ...
Speed of delivery
Thank you for supplying a whisky from my home county at speed and a reasonable price
6 de diciembre de 2023
Respuesta de Copper Rivet Distillery
Thank you for choosing our whisky and your support. We're on a mission to put Chatham (and Kent) on the map in the whisky world.
Just booked tours on line and tickets…
Just booked tours on line and tickets turned up as expected although Royal Mail took 3 days to deliver first class mail
19 de enero de 2024
Respuesta de Copper Rivet Distillery
Thanks for your kind review. I hope you enjoy the tour! Sorry about Royal Mail.
Masthouse Whisky
Got a gift set of minatures for xmas and really liked the Masthouse Whisky from this small distillery so ordered a couple of big bottles for the collection, usually a Scotch drinker but this is a very pleasant experience. Ordering & delivery were quick and painless. Good job guys. 🥃
18 de enero de 2024
Respuesta de Copper Rivet Distillery
Thank you so much for your kind review. We're so glad you enjoyed the Explorer Pack and are totally stoked that you have made a follow up purchse. Thank you. Do come and visit us, we do fantastic whisky experiences and have a lovley restaurant.
Fantastic gift sets that are well…
Fantastic gift sets that are well presented and great quality, plus the gins and whiskies themselves are fantastic! Definitely be popping back for more.
21 de diciembre de 2023
Respuesta de Copper Rivet Distillery
Thank you very much for your kind review!
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