Corporatecommercialsurveyors Opiniones 

342
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As with a lot of the other reviews AVOID THIS COMPANY. They will promise you all sorts of sums to drag you in, you pay them £1000's and then without lifting a finger they claim that your case wouldn't... Ver más

Valorada con 5 estrellas sobre 5

Robert Kaye provided a very personal service during a difficult matter. After a prolonged and frustrating process, Rob took ownership of finding a resolution. He was professional, listened carefully,... Ver más

Valorada con 5 estrellas sobre 5

Rosie is absolutely brilliant, she always goes above and beyond when I’ve called and nothing is ever too much trouble for her. Super efficient and a credit to the team

Valorada con 5 estrellas sobre 5

Absolutely Outstanding Service — A Rare Find From start to finish, the level of service was exceptional. Professional, knowledgeable, responsive and genuinely committed to getting the best re... Ver más


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4,3

Excelente

TrustScore: 4.5 sobre 5

342 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,3

Todas las opiniones

(342)

195 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Rosie was very helpful!

Rosie was very helpful, polite and clear. She patient and really helped me with registering on the VOA.

8 de mayo de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thanks Sean

Valorada con 5 estrellas sobre 5

initial registration…

I found the initial registration process a bit confusing, but with the help of Corporate Commercial Surveyors' friendly registration team, the process became quite simple. Looking forward to an equally pleasing experience once the paperwork gets to The Valuation Office Agency.

7 de mayo de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thank you, Nilesh

Valorada con 4 estrellas sobre 5

Corporate Commercial Surveyors have…

Corporate Commercial Surveyors have been courteous and professional throughout the process with knowledgeable staff.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thanks Emma

Valorada con 1 estrellas sobre 5

Impressive upfront, useless after payment

Avoid. The slick sales pitch and fast responses at the start are completely misleading.

We engaged them in March 2024, and initially they couldn’t be more helpful quick replies, clear answers, and big promises on timelines. As soon as the deposit was paid, everything changed. Communication dropped off dramatically, and getting any update became a constant struggle, I had to constantly ring up as no one would answer a simple email.

It then took until October 2025 over 18 months just for them to submit a claim to the Valuation Office Agency. That delay alone is unacceptable. We are now facing at least an additional 8 month wait for a response, which could have been avoided with competent handling.

To make matters worse, because the rateable value on the building has increased in this timeframe, they are now asking for additional fees, which I am contractually obliged to pay. please don't make the same mistake we did, you will regret it.

In short: Run for the hills if they contact you!!!

30 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

We’re sorry to read this review and that Jonathan feels dissatisfied with his experience. We take all feedback seriously and would like to address a few important points for context.
Business rates appeals are a formal statutory process governed by the Valuation Office Agency (VOA), and timelines are largely outside the control of agents. Since the introduction of the Check, Challenge, Appeal (CCA) system, substantial delays at the VOA have been widely reported, with cases often taking many months or longer to progress once submitted. Unfortunately, no agent can accelerate VOA response times.
In this case, work continued behind the scenes during the period referenced, including evidence gathering, VOA correspondence attempts, and assessment of the most appropriate time to submit to maximise the prospects of success. Submission timing is a strategic decision, not an administrative one, and submitting prematurely can materially prejudice an outcome.
With regard to fees, our terms are fully transparent and agreed at instruction. Any additional fees linked to changes in rateable value arise from statutory circumstances and are set out contractually from the outset, not introduced retrospectively.
That said, we do regret if communication did not meet expectations at times. We consistently aim to improve our client communication and service delivery, and feedback of this nature is taken on board constructively.
We would welcome the opportunity to review this matter directly and address any outstanding concerns. We invite Jonathan to contact our senior management team so this can be discussed properly and, where possible, resolved.

Valorada con 5 estrellas sobre 5

Rosie was fantastic to work with.

Rosie was fantastic to work with.
From day one, she was informative, engaging and helped us at every step of the process.
Highly recommended,
Thanks again.

23 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thanks for the positive words, Stuart - we will pass them on.

Valorada con 1 estrellas sobre 5

Registration Issue.

I’m writing this review about the registration lady who was eating when I spoke to from registration.
Very poor experience and quite frankly she was rude and unprofessional towards myself as she was very clearly eating down the phone while dealing with my issue, whilst also becoming loud, coming across as confrontational and frustrated at me asking for help with the registration process just repeating ‘follow the guides I’ve sent you’ despite me repeating I don’t understand the guides.
If this is how the start of the process is I dread to think how the rest of this is going to be and how other staff members will behave when I come to them for advice if I become stuck or need an update in the future, this has made me very hesitant and frankly nervous and extremely dissatisfied that this is how they treat customers.

Please possibly offer her some retraining and a customer service course on communicating respectfully.

28 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thank you for your feedback. We note your comments and are sorry to learn that you are dissatisfied with your experience.

We take such matters seriously and are committed to reviewing any concerns raised in a fair and objective manner.

We have requested your contact details from Trustpilot in order to investigate this matter further; however, we have not yet received sufficient information to identify or verify your case.

Should you wish for your concerns to be formally reviewed, please contact us directly at cc@corporatecommercialsurveyors.co.uk, providing your full details and any relevant reference information.

Upon receipt, we will conduct a thorough investigation in accordance with our internal procedures and respond in due course. Where appropriate and supported by our findings, we will consider whether any form of redress is warranted.

We remain committed to treating all parties fairly and transparently and welcome the opportunity to resolve any genuine concerns.

Valorada con 5 estrellas sobre 5

Current service

Currently the service has been very good. Lyndsey Chance has been our agent and has helped us through the process. We are now waiting on survey team to contact us and move forward from there.
Lyndsey has been contacting us throughout the registration process and has been a great help.
Look forward to continuing with the same level of service and a outcome that benefits myself.

14 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thanks Jayvin

Valorada con 5 estrellas sobre 5

From start to this stage has been…

From start to this stage has been fairly full on. Lots of questions and requests for information, some of which I had no idea about, had it not been for Lyndsey nursing me through I’m sure it would never have happened , so a big thanks to her and her patience

20 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thanks for the positive feedback - and please be assured that it was no problem at all - it's what we are here for.

Valorada con 5 estrellas sobre 5

Customer Service

Rosie of CCS has been enormously helpful over the last two days in resolving some VOA issues re CCS Agency appointment promptly whilst we were on their site.
She also clearly communicated the next steps/action to be taken on submitting the formal Challenge to our RV with the VOA which was very reassuring.

15 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thank you for the positive feedback, Neil - it is appreciated.

Valorada con 5 estrellas sobre 5

Easy company to deal with

Easy company to deal with, very straight forward and informative. Even doing the verification online which I didn't know how to do was very easy as Lyndsey sent me an email with a step by step guide to do what I had to do

13 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thank you for taking the time to leave feedback on your experience - it is gratefully received.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful. Explained process really well. Even to a techno idiot like me.

9 de abril de 2026
Opinión espontánea
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Respuesta de Corporatecommercialsurveyors

Thanks, Stephen. It is a pleasure to read the positive feedback on your experience.

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