Cosyfeet Opiniones 

192
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... Ver más

Valorada con 5 estrellas sobre 5

I’ve used this company for the last five years, firstly for my husband shoes. They have great customer services. Now I’m using them for shoes for me as I find it hard to find wider fit shoes. Once you... Ver más

Valorada con 1 estrellas sobre 5

Your advert has a doorbell in it Your advert just played on ITV with a doorbell sound in it. My dog went crazy, I jumped off my sofa nearly injuring myself and our new born baby woke up and start... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

192 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(192)

38 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Extortionate delivery costs

Extortionate delivery costs for no apparent reason. The collection option is even more which is ridiculous. No way it would cost them that much to post a pair of slippers.

27 de marzo de 2025
Opinión espontánea
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Hi,

Our postage charge is a combination of the cost of the materials used in the packing process as well as the cost of staff to do so and what we are charged by Royal Mail. We do not make a profit from our postage charges.

Thanks,
The Cosyfeet Team

Valorada con 5 estrellas sobre 5

Great customer service

Louise was so helpful and kind in helping me with an issue with sandals purchased last year and resolved it easily and also placed an order for another pair for me as a back up pair for my Mother at a reduced cost. Thank you

3 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've ordered many pairs of shoes over…

I've ordered many pairs of shoes over the past years and always find them to be of high quality. Due to medical problems the larger fittings work perfectly for me especially when wearing orthotics. Some nice men's styles too and the bonus of velcro straps rather than laces are perfect for me.

21 de febrero de 2025
Valorada con 1 estrellas sobre 5

I have a wide foot

I have a wide foot, and it is difficult to find shoes. I bought items 3 times. It is terrible, the cost price does not correspond to the quality. Last purchase slippers, 71 pounds. Real price 20 pounds. Pieces of cheap synthetics. Sole thin-uncomfortable.And the rest of the purchases are of low quality. Shoes. Expensive. Complete discrepancy between prices and quality.

24 de enero de 2025
Opinión espontánea
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Hi,

Please can you contact us: https://www.cosyfeet.com/contact-us and provide more information about your order, so we can investigate this for you?

Thanks,
Cosyfeet

Valorada con 5 estrellas sobre 5

Lovely shoes.

Ordered on line. Quick delivery. Ordered 2 pairs of shoes for my mum. She loved both pairs and the fit was comfortable. I took out insole which gave her even more room in the shoes. Have bought 3 different pairs in the last month. Expensive but worth it.

24 de enero de 2025
Valorada con 3 estrellas sobre 5

Good and bad

The ordering was effortless and the delivery was great
but when you return an item the refund takes a long time

24 de enero de 2025
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Good Afternoon

Thank you for your feedback.

We can confirm that we received the order back on the 31.01.2025 and the refund was processed the same day. However the refund does take 4 working days to show in your account.

Please accept our apologies for any inconvenience this may have caused.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Valorada con 3 estrellas sobre 5

Ripped off by Jim

I bought a pair of Jim shoes in a winter sale. On delivery an offer of 10% off if l purchased another pair. I took up the offer and bought another pair of Jim.
Then came the big disappointment because the Jim shoes were again reduced in a sale to less than l paid with The 10% off. This leaves a customer feeling “ripped off” and unlikely to make further purchases.

8 de enero de 2025
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Good Afternoon

Thank you for your feedback.

We understand it can be frustrating when an item goes into the sale shortly after purchase, however, as with all retail pricing and promotions do change periodically, and we are unable to predict or guarantee future price adjustments. While we do our best to offer competitive pricing at all times, sale prices are a normal part of retail.

Please accept our apologies for any disappointment and inconvenience this may have caused.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Valorada con 3 estrellas sobre 5
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Good Afternoon

Thank you for your feedback.

We are sorry to learn that the order has proven to be unsuitable. We can see by our records that we have received these back and a refund has been processed.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Valorada con 5 estrellas sobre 5

Great service.

Always great quick service from Cosyfeet. Easy to use website and kept up to date with delivery details. Love my new slippers. Perfect fit soft material plenty of room for swollen feet and ankles. To improve I'd like a bit more padding underfoot for painful heels but overall a nice slipper.

8 de enero de 2025
Valorada con 3 estrellas sobre 5

I am so gutted

I am so gutted. I have lymphodema and am diabetic. I found the cosy feet site whilst online.
I ordered Alison shoes and got the extra straps, I also ordered a size bigger and the shoes didn't fit at all. The were too narrow and too short I counldn't even get my foot in the shoe. I am a size 5.5 but ordered a 6.5 as I've always had trouble with getting shoes. The shoes sounded brilliant so didn't mind paying the extra money for them than what I normally pay. But like I say no were near fitting me. I am sooooo disappointed.

29 de enero de 2025
Opinión espontánea
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Good Afternoon

Thank you for your feedback.

We are sorry to learn that the order has proven to be unsuitable. We do offer a free return service, therefore you are more than welcome to return them to us for an exchange or a refund. We do not have a time limit on our returns.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Valorada con 1 estrellas sobre 5

I brought cosy feet slippers and have…

I brought cosy feet slippers and have found them extreamly uncomfortable definitely not worth the money .very hard inside sole for your feet. They have fur on the inside but they still hurt.Absolutely no softness in them at all, I was also given a pair by my daughter for Christmas and they are the same

1 de enero de 2025
Opinión espontánea
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Good Morning

Thank you for your feedback.

We are sorry to learn that the order has proven to be unsuitable. We do offer a no quibble guarantee and a free return service, therefore you are more than welcome to return them to us for an exchange or a refund. We do not have a time limit on our returns.

If we can be of any further assistance please do not hesitate to contact us.

Thanks,
Cosyfeet

Valorada con 5 estrellas sobre 5

Mooch slippers

Very comfortable and supportive to the feet. Essential as had experienced plantar fasciitis in the past prior to discovering these slippers. Great that the slippers are also washable in the washing machine on 30 degrees which I have done a few times. Now have bought second pair and I would not hesitate to recommend these slippers.

23 de diciembre de 2024
Valorada con 2 estrellas sobre 5

I ordered 6 pairs of socks

I ordered 6 pairs of socks. 3 cotton and 3 wool mix. Having neuropathy I thought the wool socks would help to keep my feet warm. These “ socks “ are so terribly thin that it’s hard to call them socks. Can actually see my big toe through the sock. Also, the weave is not soft . Very disappointed.

14 de enero de 2025
Opinión espontánea
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Hi,

Thank you for your feedback.

We are sorry to hear you were disappointed with your purchase on this occasion.

Please contact our customer service team so we can assist you further.

We look forward to hearing from you.

Kind Regards,
Cosyfeet

Valorada con 1 estrellas sobre 5

I ordered 2 pairs of cozy feet online…

I ordered 2 pairs of cozy feet online on 12-07-24. It is now 01-14-25 and still hasn’t arrived and have no response the several times I’ve tried to email them with my order number.
No way to call direct and speak to someone. Huge scam and am calling my credit card for hopefully a reimbursement!

14 de enero de 2025
Opinión espontánea
Logotipo de Cosyfeet

Respuesta de Cosyfeet

Hi,

You've submitted a review for www.cosyfeet.com

Please can you contact us: https://www.cosyfeet.com/contact-us - and provide the details of your order, so we can investigate this?

Thanks,
Cosyfeet

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