The clothes are beautiful and well made. I have bought several items over the years and everything has lasted well over time. I recently made a purchase and a defective product came as part of my orde... Ver más
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Consulta las opiniones de los clientes
I have been trying to find organic cotton undergarments for a long time and not only do cou cou have them they also have the cutest collection of essentials that I literally wear from bed to street. I... Ver más
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DO NOT BUY FROM THIS COMPANY!!!! Products are way overpriced, super low quality and uncomfortable, and the return window is insanely & unreasonable small given how OVERPRICED it is. Do not recommend.
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They have wonderful customer service! When my package got stolen, they worked with me and sent the missing items with expedited shipping. They were kind, compassionate, and incredibly quick with their... Ver más
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Love!
Love all of the clothes - great fit and so comfy. Customer service was very helpful and responsive.

Respuesta de Coucouintimates
I love this brand!
I love this brand!! They have the best sleep wear items and outfits that are so comfy and nice to lounge in. I needed to get a different size in a pair of shorts and customer service was fast and friendly! I buy CouCou for all my girlfriends. It’s such a great gift!!

Respuesta de Coucouintimates
Reached out to customer service and…
Reached out to customer service and chased - no response. Customer support completely ignored my question.

Respuesta de Coucouintimates
10/10 Super cute
Clothing: 5/5
Super cute and comfy. Definitely on the pricey side but I've had other pointelle dupes from other companies and they don't match in comfort and quality to coucou
Customer service: 5/5
After a mixup with my order, they did more than enough to make it right! Really good and responsive customer service, honestly the best I've had. Just a tip though, they are definitely more responsive on insta than on email!

Respuesta de Coucouintimates
Absolutely love this brand
Absolutely love this brand! Everything I bought was very comfortable and the fit is perfect. The quality was what really sold me, so soft and well made which hasn’t always been easy for me to find, and the service is excellent. So glad I found Cou Cou!

Respuesta de Coucouintimates
Great and unique products, would purchase again
I have ordered from them to Canada a few times now; their products are beautiful quality, wash well, and they use sustainable fabrics (primarily organic cotton, I prefer the Pointelle collection). I have bought some ‘dupes’ that were cheaper but the quality was just not the same. I have had problems with orders, mostly shipping issues; however, they have resolved any issues with my orders in what I feel is fair and in a timely fashion. Although their products are not cheap, their quality in my opinion is worth it. I will continue to purchase directly from their website in the future even if it takes longer to make it to my country as I trust and appreciate their kind customer service.

Respuesta de Coucouintimates
Such gorgeous items and great quality
Such gorgeous items and great quality. I ordered a size too small so I contacted customer services who sent me the next size up straight away, amazing customer services. Highly recommend 🤍✨

Respuesta de Coucouintimates
Quick delivery, Awesome dresses
Quick delivery, high quality products, great dress designs.

Respuesta de Coucouintimates
Amazing quality and quick shipping
Amazing quality and quick shipping - absolutely love this brand.

Respuesta de Coucouintimates
Spectacular give me 14 of em
Beautiful, staple pieces that are so well made I keep coming back for more. Wish I could have every piece on the site.

Respuesta de Coucouintimates
Beautiful web site
Beautiful web site. Easy to find the gift vouchers. Friends and family worldwide delighted by the gift and the wide choices. Prompt delivery.

Respuesta de Coucouintimates
Great brand
Great brand, beautiful product and brilliant service. Thank you. New favourite!

Respuesta de Coucouintimates
Beautiful items
Beautiful items.
Fantastic customer service. .

Respuesta de Coucouintimates
Helpful customer service
Customer service were really helpful with a sizing question and I love the packaging it arrived in, fits perfectly and feels so special

Respuesta de Coucouintimates
Amazing quality
love the quality, all my orders are beautiful.
The customer service team have been responsive and helpful when i've needed to get in touch.

Respuesta de Coucouintimates
Awful return service
Awful return service. I sent back the bras bc they were super tight ($250 of product) received a return confirmation, mailed the bras and emailed them following up, never heard back. Never received a refund. Now I have to contact my bank to initiate a charge back. Total SCAM

Respuesta de Coucouintimates
Issues with return
Like others, I had an issue when I needed to return products that were sized incorrectly. After obtaining a return authorization, I mailed the items back and did not hear back. No reply via email after multiple reachouts. Have to contact my credit card company for chargeback.

Respuesta de Coucouintimates
Don’t bother if you might need to…
Don’t bother if you might need to return or exchange. The products themselves are amazing but the customer service is awful. No one ever gets back to you unless you reach out on instagram which is odd. I’ve been waiting nearly 2 months for a return and had originally tried disputing it but was told the return wasn’t going through because of the dispute so I had to cancel that. Did it and still no refund. Reached out, and they didn’t have a clue. Reached out about 3 more times and still no answer or refund. Actually ridiculous and a bit scammy.

Respuesta de Coucouintimates
Zero customer service, incomplete order delivered
It's very sad and unprofessional that they still can't reply to my email for over a month and a half and after reminding them with a second email. Some of the stuff were not delivered in the order (they had an offer on their website - order a product and get a pointelle scrunchie as a gift, which they never delivered to me).

Respuesta de Coucouintimates
Customer services non existent
Customer services non existent. Half of order arrived three weeks late…no communication, no response. Potential for a great brand ruined

Respuesta de Coucouintimates
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