Counselling Directory Opiniones 

557
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... Ver más

Valorada con 5 estrellas sobre 5

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... Ver más

Información sobre la empresa

  1. Servicio de salud mental

Escrito por la empresa

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

557 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(557)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ease of build and quick responsive team…

Ease of build and quick responsive team made the application and verification process seamless. Very pleased with the speed of outcome and first query arrived. Thankyou for all the help.

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely to be able to speak to a real person as well.

Hi, I would rate counselling directory up to a 4.8 when accessing as a counselling advertising their services. The admin team/especially Holly where very helpful and supportive. The only part I struggled/struggle with is there is having no spell check when editing. I did mention this and yes I was assured they would do all the spell checks, However as someone who is quite dyslexic I found that and some of the wording frustrating and difficult to understand. Hollie again was very helpful and it is important for me to be able to speak with someone in person and not having to do everything online as what we read/write is interpreted differently by everyone individually at different times.

16 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really simple process

Really simple process. They are quick to respond to queries and extremely helpful when setting up or giving guidance. Very impressed so far.

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful and accessible

Can get through on the phone to a real person who can answer your query with friendliness and patience.

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really simple process

Really simple process. Reasonable price and they reach out immediately both by phone and email. Regular guidance and updates received. A great experience so far.

23 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and Caring Staff

Sian was Professional and caring. She kept me updated on the joining process and I am very happy with my experience. I highly recommend Counselling Directory.

12 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lack of respinse

I have recently contacted 2 therapists. One I have not received a response from and the second advised she could not help me, providing no explanation.I have just emailed another therapist , but this will be the last if no suitable response is received.

6 de agosto de 2024
Opinión espontánea
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Respuesta de Counselling Directory

Dear Sharon,

Thank you for sharing this feedback with us - we're really sorry to hear about your recent experience with our service.

We'd like to apologise for the lack of response from one of our therapists. We know how frustrating it can be not to receive a reply.

Regarding the therapist who indicated they could not help, we understand how frustrating it can be not to receive an explanation. Our therapists aim to provide the best possible care and, sometimes, this means recognising when they are not the right fit for a client's needs. However, this perhaps could have been communicated more clearly with suggestions for next steps or alternative options.

We appreciate that you have reached out to another therapist and understand your hesitancy to continue if you do not receive a suitable response. However, we would really like to help you find the support you need. Please feel free to contact us at info@counselling-directory.org.uk or 0333 325 2500 so we can assist in matching you with a therapist who is well-suited to your needs.

Your feedback is invaluable in helping us improve our services. Thank you for giving us the opportunity to address your concerns.

Best wishes,
Becky

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I recently signed up to Counselling Directory and I can’t fault the customer service that I received. The website itself is very easy to use and unlike other sites of this nature, I found you weren’t restricted by word counts. There are also some very useful hints on how to market yourself.

I'd like to say thank you to Holly for her great customer service especially! Highly recommended to all thinking of joining!

17 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have recently joined Counselling…

I have recently joined Counselling Directory and I am very happy I have received quite a few referrals for counselling within a relatively short period of time.
I would recommend this directory to other counsellors as it is proving for me to be a great value for money service.

12 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent support

Excellent support. Lucy took so much time out of her day to listen to my enquiries and to assist me, I was deeply impressed by her level of service and support.

9 de julio de 2024
Opinión espontánea

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