CovePure Opiniones 

89
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We have experienced multiple issues with our CovePure, however, when our water unit starting making an awful noise, I video taped it and sent it to their company. They sent us a replacement unit at no... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was one of the best decisions I ever made. I love having pure water available to me at all times it may be room temperature but that’s OK. I got ice. I took my first drink of the cold water th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Along with providing healthy water that tastes great. CovePure makes water convenient for many varying temperatures. It also has a large container to keep the water flowing, for all needs. CovePure ma... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We ordered our Covepur and absolutely loved it, however the pitcher that came with it was faulty and leaking everywhere. Not only did customer service replace our filter, they replaced our entire syst... Ver más

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Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,5

Todas las opiniones

(89)

74 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

We have experienced multiple issues…

We have experienced multiple issues with our CovePure, however, when our water unit starting making an awful noise, I video taped it and sent it to their company. They sent us a replacement unit at no cost to us. We do enjoy the taste of the water, but when we started having issues with our unit, trying to actually talk with someone was quite difficult, so sending emails was what we have had to do.

6 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you for sharing your honest feedback. We’re glad our team was able to replace the unit at no cost and get you back to enjoying your water, but we’re sorry you’ve had to deal with multiple issues and that reaching someone directly has been difficult. We do offer phone support, so if you ever need assistance, you can provide your phone number and the best time to reach you, and our team will be happy to give you a call directly. We appreciate your feedback and are always looking for ways to make getting support easier. 💧

Valorada con 5 estrellas sobre 5

This was one of the best decisions I…

This was one of the best decisions I ever made. I love having pure water available to me at all times it may be room temperature but that’s OK. I got ice. I took my first drink of the cold water that comes out of the dispenser and it was probably the best water I’ve ever drank in my entire life so cold so crisp so fresh.
This product was made known to be by watching a TikTok probably I know it was a real of some kind and it caught my attention and I looked it up. It’s a heavy price to begin with, but can you put a price on your house? I even purchased one for my son and daughter-in-law because they’re about to have a baby and I wanted the baby to be able to have this pure clean water. Highly recommend worth every penny.

6 de octubre de 2026
Opinión espontánea
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Respuesta de CovePure

What a wonderful review to read! We love that a TikTok reel introduced you to CovePure and that you decided to give it a try. Hearing you describe that first glass of cold water as crisp, fresh, and the best water you’ve ever had is pretty special. And buying one for your son and daughter-in-law as they prepare to welcome their baby is such a thoughtful gift. We’re so happy CovePure has become something you value for your family. 💧

Valorada con 5 estrellas sobre 5

Truly great customer service

Truly great customer service. Love the CovePure system. CovePure went above and beyond to address my needs. Great system that delivers great pure water with even greater customer service. Highly recommend CovePure.

17 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

It’s wonderful to hear that you’re loving your CovePure and, most importantly, that our team was able to go the extra mile when you needed us. We put a lot of care into making sure our customers feel supported, so knowing we were able to meet your needs means a lot. Thank you for the kind recommendation and for choosing CovePure! 💧

Valorada con 5 estrellas sobre 5

What amazing customer service !!Every…

What amazing customer service !!Every time I ask a question they reply right away. Isabel was great.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

It’s so nice to hear that our team has been there for you whenever you’ve had a question! We’ll definitely pass your kind words along to Isabel. We’re lucky to have people like her who make sure customers get the answers they need without having to wait around. 💧

Valorada con 5 estrellas sobre 5

Healthy water, at your convenience

Along with providing healthy water that tastes great. CovePure makes water convenient for many varying temperatures. It also has a large container to keep the water flowing, for all needs. CovePure makes drinking water, you can trust again.

21 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

We love hearing that CovePure has made drinking water something you can simply enjoy and trust again. The different temperature options and larger water capacity are especially helpful when you need water throughout the day without constantly refilling. Thank you for sharing what CovePure has brought to your daily routine! 💧

Valorada con 5 estrellas sobre 5

I bought a unit for my condo in Hawaii…

I bought a unit for my condo in Hawaii and sent it to my daughter at the incorrect address. It was very easy to correct and my daughter received it with no issue. I finally was able to try it in August, and I loved it so much that I bought one for my condo in Galveston. It’s very easy to use and the water tastes great! The control panel is very clear. It dispenses both hot and cold water at your choice, making it easy to make hot tea or coffee, or soup. The cold water is great for iced tea or just delicious cold water!

20 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing this! We’re glad our team could help get the delivery address corrected and make sure your daughter received her unit without any issues. It’s even better to hear that you enjoyed your CovePure so much that you decided to get another one for your condo in Galveston! We’re happy you’re enjoying the clear controls, hot and cold water options, and great taste. Thank you for choosing CovePure for both homes! 💧

Valorada con 5 estrellas sobre 5

We have had our Cove Pure for just over…

We have had our Cove Pure for just over a year and absolutely love it!! It is so easy to use, filter life is amazing and the water is fantastic. We just bought a second one for our daughter. Highly recommend.

18 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing this! We’re so glad you’ve been loving your CovePure and that you’ve found it easy to use, with great-tasting water and long-lasting filters. We especially love hearing that you decided to get a second one for your daughter! Thank you for your continued support and recommendation. 💧

Valorada con 5 estrellas sobre 5

Happy

The customer service is some of the best quality experience I have ever had, Isabel was very helpful in correcting my issue with the covepure .it started making noise and when I contacted customer service she was very helpful, I had a new machine within a week. I will recommend them to my friend and family
Thanks again 🙏🙏

16 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing this! We’re glad Isabel was able to help resolve the issue quickly and get a replacement machine to you within a week. We’ll be sure to pass along your kind words to her. Thank you for recommending CovePure to your friends and family, and for your support! 💧🙏

Valorada con 5 estrellas sobre 5

Outstanding experience!

We ordered our Covepur and absolutely loved it, however the pitcher that came with it was faulty and leaking everywhere. Not only did customer service replace our filter, they replaced our entire system so that we could start fresh. The entire team at Covepur was extremely communicative and went above and beyond to help us out. I’d absolutely recommend Covepur to anyone looking to improve their water at home. 5/5 stars!

15 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing your experience! We’re sorry you had an issue with the pitcher, but we’re glad our team was able to get everything sorted out and make sure you had a fresh start. It’s wonderful to hear that our team stayed communicative throughout the process and was able to help. Thank you for your recommendation and for trusting CovePure! 💧⭐

Valorada con 5 estrellas sobre 5

Amazing Product!!

This product is an absolute game changer. The way we consume water is forever changed. The taste and mouthfeel of our water is wonderful and our consumption has increased exponentially! The unit is ready right out of the box with easy instructions that take less than 5 minutes. A gorgeous addition to the countertop as well.
Full disclosure, however...We did experience an issue with the unit within the initial 30 day period. The customer service department was contacted and within 48 hours, after having completed all of the trouble shooting they requested, their staff made arrangements to replace the unit and provided a return authorization via email so that the original unit could be sent back.
Customer service was friendly and very professional.

10 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing such a detailed review! We’re so glad to hear that CovePure has made such a difference in how you enjoy and consume water, and that you found the setup quick and easy. We’re sorry you experienced an issue with the unit, but we’re glad our team was able to work with you quickly and get a replacement arranged. We truly appreciate your kind words about our customer service and your continued trust in CovePure! 💧

Valorada con 1 estrellas sobre 5

Charge for filters they do not even have

Be careful before ordering. They cannot fulfill their filter refill orders. They charge and weeks pass. Only when contacting them do you find out they have none in stock, but you are charged to hold your place in line. It sounds like customers have to fund Cove Pure's inventory. I wanted to be a customer of theirs, not their investor. Request refund, and vague response. Have to dispute with CC company now.

10 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

We’re truly sorry for this experience. We understand how frustrating it is to be charged for a filter and then have to wait weeks without clear communication about its availability. This was a learning experience for us, and we recognize that we should have handled the situation much better. We’re taking this feedback seriously and are working to improve how we manage inventory, orders, and communication so our customers aren’t left in this position again. We sincerely apologize for the inconvenience and frustration this caused.

Valorada con 5 estrellas sobre 5

The CovePure product is a wonderful product

The CovePure product is wonderful. It functions as well as it looks. Customer service is Top Tier and its like having your family as representatives. Quality and refinement are key to the CovePure success.

9 de septiembre de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for such kind words! We’re happy to hear that you’re enjoying both the performance and the design of your CovePure. And saying our customer service feels like having family on the other end is one of the nicest compliments we could receive. We truly appreciate you recognizing the care our team puts into both the product and the customer experience. 💧

Valorada con 5 estrellas sobre 5

CovePure CP-16 is worth purchasing.

My CovePure CP-16 has exceeded any immediate expectations. I have had it for approximately 6 months, and this unit has excelled at every level. My water goes in to the unit @ 24 TDS (parts per million), and consistently provides a clean, tasty @ 2 TDS (parts per million). Tje filters remain at 4 bars even with consistent daily use. The included room temp filtered pitcher is a nice addition as I use only CovePure water in my cooking, and pet drinking water. I have been very please and would recommend the unit for it's quality, and ease of use. Thank you CovePure for putting this unit on the market.

1 de abril de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you for such a detailed review! It’s great to hear that after six months of daily use, your CP-16 has continued to perform consistently and has become your go-to water source not just for drinking, but also for cooking and your pets. We especially appreciate you sharing your TDS readings and filter status, as that gives other customers a helpful look at your experience over time. We’re so glad the unit has been easy to use and has lived up to your expectations. Thank you for choosing CovePure and for the recommendation! 💧

Valorada con 1 estrellas sobre 5

Terrible service

We signed up for there filter service plan, but they only sent 1 of 3 filters we were supposed to get. I've tried contacting them by phone, email, website and Facebook, but they didn't respond. I'll update this review if things change.

26 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been using my CovePure water in my RV

I have been using my CovePure water filter unit for the last few months and I can hands down say it is the best purchase I have ever made for my RV. Health for myself and my two standard poodles is one of my top priorities and this device makes it so easy to have the peace of mind that we are all drinking healthy water! I use the hot water feature for my morning coffee and the cold water feature when the weather warms up outside for cool, healthy, refreshing water. It’s so simple to use and has operated flawlessly since the first day I started using it. I use the handy water pitcher in the morning and effortlessly add purified water to my mixing cup to make my morning smoothie. I live and camp in Iowa and we have some of the most polluted drinking water in the nation and your device filters out all of the harmful substances that modern agriculture pollutes our water with. Thank you from the bottom of my heart!!

25 de agosto de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing this! We love hearing how CovePure has become part of your RV routine, from morning coffee to smoothies and a cold glass of water on warmer days. It’s especially meaningful to know that having purified water on hand gives you peace of mind for both yourself and your two standard poodles while you’re traveling and camping. We’re also glad to hear the CP-16 has been running flawlessly since day one. Thank you for letting us be part of your adventures! 💧

Valorada con 5 estrellas sobre 5

Great device, no issues after a year of daily use.

I have the CovePure CP-16 since September 2025 and it has been amazing! We use it daily for both regular+cold drinking water as well as hot water for tea and cooking.
The water tastes great and everything is working perfectly. Just ordered the first replacement filters which is great run - almost a year of daily use and just the PCB is due for replacement, the RO still has plenty of life in it.

18 de agosto de 2026
Opinión espontánea
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Respuesta de CovePure

It’s great to hear your CP-16 has been working so well after nearly a year of daily use! We love that it’s become useful for everything from cold drinking water to your morning tea and cooking. And getting almost a full year out of the PCB filter while the RO filter still has plenty of life is a pretty great first filter cycle. Thanks for sharing your experience with us! 💧

Valorada con 5 estrellas sobre 5

The customer service we experienced…

The customer service we experienced from CovePure was top tier.
Our CP-16, which was used heavily by our family of 4, stopped producing water suddenly. The response time was excellent and within hours of my email requesting help. The service rep guided me through troubleshooting and instructed me exactly what to video so that the engineers could help diagnose the issue with our unit.
Although it was confirmed that we were contributing to extra scaling to build up in the unit, the company was generous and sent us a replacement unit.
Our family of 4 are extremely grateful for CovePure's customer service.

10 de agosto de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing this thoughtful review! We’re especially glad our team was able to respond quickly and guide you through the troubleshooting process, including helping you provide the videos our engineers needed to better understand what was happening. We know how important your CP-16 is when it’s being used heavily by a family of four, so we’re happy we could get you back up and running. We truly appreciate your understanding and your kind words about our team. 💧

Valorada con 5 estrellas sobre 5

I love my Cove Pure water filter

I love my Cove Pure water filter so much. As a cancer patient, I have found that many chemicals in the tap water make it taste terrible - and many of them are still present with a traditional water filter. With my Cove Pure, the water tastes cleaner than any water I have ever had - which helps me to drink more water and feel better. The customer service from Cove Pure is amazing - I had a small problem with my system and they were so amazingly helpful and kept in touch with me until the problem was solved. It's now working even better than ever. I have recommended it to everyone I know, and will continue to do so.

10 de agosto de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for sharing your experience and for your thoughtful recommendation. We’re truly glad to hear that you’re enjoying the taste of your CovePure and that it has made staying hydrated easier for you. We’re also happy our team was able to stay in touch and support you until everything was fully resolved. Your trust and kind words mean so much to us. 💧

Valorada con 5 estrellas sobre 5

Had my Cove Pure countertop for 1.5 yrs…

Had my Cove Pure countertop for 1.5 yrs without trouble. Then water stopped filtering. I contacted support and they were quick responding and troubleshooting. Problem resolved. My mistake was not emptying the tank before refilling - don't skip this step! Missed my morning coffee with filtered water. That first cuppa was awesome.

1 de agosto de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you for sharing your experience! We’re glad our team could help troubleshoot the issue and get your CovePure back up and running quickly. And we’re especially glad that first cup of coffee after the fix was worth the wait! ☕💧 We appreciate the helpful reminder for other CovePure owners and your continued trust in us.

Valorada con 5 estrellas sobre 5

Absolutely love the CovePure CP-16

Absolutely love the CovePure CP-16! I researched all the reverse osmosis models for AGES and CovePure stood out. Not only does the CP-16 remove 99.9% of contaminants it’s one of the few models that also adds healthy minerals - like magnesium and calcium- back in to the purified water.
I read that the water taste was excellent, and I would call it outstanding. I’ve used Pur pitchers for years and there is simply no comparison.
You actually receive real-time readings on the contaminates being removed, and I love the water temperature options. At the risk of sounding like a commercial (!) it looks so elegant on the countertop!
Some people argue reverse osmosis machines waste water and that doesn’t need to be true: I throw the waste water onto plants to ensure all water is used.
The customer service is incredibly responsive and truly care about their product and customers.
Yes, it’s an investment. You’ll need to put some money out for this, but there are few things more vital to our wellbeing than water. I’m drinking way more these days and feeling the difference. Don’t hesitate on this purchase.

6 de agosto de 2026
Opinión espontánea
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Respuesta de CovePure

Thank you so much for such a thoughtful and detailed review! We’re honored that after researching so many reverse osmosis options, you chose the CovePure CP-16 and that it has exceeded your expectations. We love hearing that you’re enjoying the taste, temperature options, and elegant design, and that you’ve found a great way to reuse the wastewater for your plants. Most importantly, we’re thrilled that CovePure has encouraged you to drink more water. We also truly appreciate your kind words about our customer service. Thank you for your trust, support, and recommendation! 💧

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