Cover My Furniture Opiniones 

105
•
TrustScore: 3.5 sobre 5

3,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service contacts I had responded quickly and efficiently to my emails. I was also able to speak to one of my contacts very easily on the phone without being passed around. Instructions fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From my first query about a new cover for a well loved armchair, the service has been excellent. Karen replied immediately to my email query and explained the procedure. This was all so simple and e... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Ver más

Valorada con 1 estrellas sobre 5

Received samples and sent measurements as requested then just silence, no calls answered/returned, no email reply. What a weird company! I'll go somewhere else where they actually want my custom and d... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tapicería

Información proporcionada por diversas fuentes externas

The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

105 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,4

Todas las opiniones

(105)

10 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Do not order from this company!

Do not order from this company!! I have paid £105 for arm covers which I have not received. It is not possible to phone this company and they do not reply to emails.

13 de noviembre de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Hi Kathryn. It seems our original email with the measurement chart for you to complete must not have been received. We've just resent it for you now.

Valorada con 5 estrellas sobre 5

A gold medal for Cover My Furniture

We cannot recommend Cover My Furniture highly enough. We had a set of loose covers for our large three-piece suite made by Plumbs back in 2012 and, 12 years later, we needed some new arm protectors. We now live in Spain, so it was never going to be a straightforward exercise. I contacted Plumbs and was directed to Cover My Furniture, which is a sister company to Plumbs.
Tanya was so helpful and instead of asking us to post a cover back as a template, she sent us a diagram so we could provide the dimensions.
An issue that was partly my fault because I incorrectly guessed the fabric colour (due to a swatch we still had from 2012) cropped up.
Again, Tanya rose to the challenge and was able to solve the predicament in which we found ourselves. I must also stress that the quality of the fabric and stitching was first class, just as they were back in 2012.
At a time when standards seem to be falling, customer service levels declining, and general attitudes leaving much to be desired, one is generally resigned to the fact one will be fobbed off or simply dismissed as being a disposable client.
But Tanya and the Cover My Furniture team went the extra mile for us and will always get our business, so much so that we are now thinking of sending back our current three-piece-suite loose covers to have another set made.
They wash so well, despite being ivory in colour, cope with three cats that like to lounge all over them, and look almost good as they did when brand new. It's a gold medal for Cover My Furniture!



19 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy customer

I just received two arm covers from this company. They fitted perfectly and are very well-made. The whole process was made very simple by their methods of processing and great service.

17 de septiembre de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your lovely review

Valorada con 5 estrellas sobre 5

Quality of fit and material

Quality of fit and material is superb. I live in Switzerland but had a 30-year-old John Lewis sofa-bed that needed new covers.

Returned old covers to Plumbs with some trepidation but in the end what was returned exceeded our expectations.

4 de julio de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Hi Julian, Thank you for your kind review! We are pleased we have revamped your loved John Lewis furniture.

Valorada con 5 estrellas sobre 5

A first class service from start to finish

A first class service from start to finish. The cover for my wingback Parker Knoll fireside chair has arrived and it is absolutely beautiful with an excellent finish and fits to perfection. What a joyful, hassle free experience and I will have no hesitation in ordering from this company again or recommending them. Thank you, thank you, thank you.

1 de julio de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your lovely review, it really does mean a lot!

Valorada con 5 estrellas sobre 5

Very helpful customer service

Very helpful customer service. We were really pleased with our cushion covers. They are well made, good quality and arrived in good time

2 de abril de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your lovely 5* review, we really apricate it and glad we were able to help you with your new covers.

Valorada con 3 estrellas sobre 5

We had covers for a chair with wooden…

We had covers for a chair with wooden arms and unfortunately the covers did fit well round those areas.

12 de marzo de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for leaving a review, I'm sorry to hear that the covers do not fit right, we would like to rectify this for you. Please can you provide photos of the furniture showcasing the faults you have with the chair by email hello@covermyfurniture.com

Valorada con 5 estrellas sobre 5

Gorgeous!

It was very easy, and straightforward to follow the instructions. Being able to request two lots of material samples really helped me to decide what material/colour was best. I am delighted with the new sofa cover, and am planning to rejuvenate a chair using the same company.

8 de febrero de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your lovely review! We are pleased to hear how happy you are with our service and the final product. When you are ready to rejuvenate your chair we will be more than happy help :)

Valorada con 5 estrellas sobre 5

We recently used Cover My Furniture to renew a shabby sofa

We recently used Cover My Furniture to replace some tired sofa cushions and covers. The process in choosing fabric and sizing was very simple with the end result being better than we imagined. The quality of the tailoring, fit and cloth is superb. We'll be using CMF for any future chair and sofa recovers for sure!

11 de marzo de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your 5 star review. It's great to hear how pleased you are with your order.

Valorada con 5 estrellas sobre 5

A really good company to deal with

A really good company to deal with. Ordering was easy and delivery was as promised. We’re very pleased with our replacement covers.

28 de febrero de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your lovely review. We are pleased we were able to help you with your replacement :)

Valorada con 5 estrellas sobre 5

Great experience

Great experience with this company. We live on mainland Europe which they were easily able to manage when I emailed with customer service before we submitted our order.
There was lots of support while we measured and checked everything.
The covers came within a few weeks and were even better than expected. They fit perfectly and the quality of the material is excellent.
Would definitely recommend.

17 de enero de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your review. we are really pleased we was able to help you and that you are happy with the outcome of your new covers.

Valorada con 5 estrellas sobre 5

Excellent service from start to…

Excellent service from start to finish.patient and friendly help by Tanya. We are extremely pleased with the covers.Perfect fit and finish. Moira Ridding

15 de febrero de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for the review. We're so pleased to hear you were pleased with our service and your new covers too. I will pass your feedback to Tanya

Valorada con 5 estrellas sobre 5

Happy Cover Story

Approached cover my furniture before Christmas to recover a sofa bed in plush velvet. After sending through our existing covers we were told there was a fault in the material with suppliers but Tanya at Cover my Furniture could not have been more helpful. She offered an alternative similar more expensive fabric at the same price and then fast tracked the order because of the delay.
The covers arrived today and we are absolutely thrilled with them. Wonderful service.
Can’t recommend enough.
Mike and Tess Brennen

7 de febrero de 2024
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Hi Mike and Tess, thank you for your lovely review! We are pleased we were able to help you and managed to resolve the issue with your new chosen fabric.

Valorada con 5 estrellas sobre 5

Excellent service

We were delighted with the new covers supplied for our old sofas - the process was very straightforward with great communication throughout.
Highly recommended!

15 de diciembre de 2023
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you for your lovely review, we are pleased we were able to help you.

Valorada con 5 estrellas sobre 5

Great service

Wow, what a great service. Sent old cover for chair and have received new one today - just what I wanted, at a great price with the Christmas discount! And done very quickly too. Thankyou - will definitely be using this service again.

11 de diciembre de 2023
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you so much for your kind review! We're delighted your furniture is transformed in time for Christmas 🎄

Valorada con 5 estrellas sobre 5

Really efficient

Really efficient, personal service. Very helpful phone support. Speedy turnaround and absolutely beautiful chair cover. I highly recommend this company!

30 de noviembre de 2023
Opinión espontánea
Logotipo de Cover My Furniture

Respuesta de Cover My Furniture

Thank you so much! We're so please to hear this.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más