Cozy Home Solutions Ltd Opiniones 158

Professional and great to deal with from start to finish. They explained everything and nothing was too much.

Installers were efficient, careful and tidy. We are already recommending them to neighbours

From introduction site survey and design was such an easy and great experience.
The staff was polite and knew there products.
I had 20 solar Panels and a Fox Inverter and Batteries fitted. The work was completed and commissioned In one day.
I can see everything on an App and have not tried there customer support, but am sure it will also be great.
The price was competitive. Happy so far. But to early to make a comment on reliability. But I did my research, and am very happy so far.

Everyone at Cozy Homes were great from John who came to see me to the chaps who did the installation to Paul at the office and the people on the phones.
Nothing is to much trouble, they were all very helpful.
The installation went very well and only took a couple of hours.

Just had my solar panel system installed by Cozy Home Solutions.

I've been thinking of getting a solar system installed for about the last 3 or 4 years and decided to take the leap.

I'm delighted I chose Cozy to be my installer.

Very competitive price, the installers were excellent, the team in the office have been brilliant - even when we had a small issue, it was resolved promptly and professionally.

I can't recommend this company enough, if you are thinking of getting a solar installation then give this company a chance

Thanks again to all the team at Cozy!!

2nd job done!! Had my loft done by these guys last year and at the time was offered a deal for my windows a little above my price range at the time so done a little shopping around and got offered a slightly better deal so rang cozy homes back and explained, well let’s just say, they where more than helpful saved myself over 1500 pounds..I honestly can’t fault them.you know when you have that little voice in your mind is this a scam because I get so many calls about this but to be fair they have always been upfront and honest with me, I say this because my resr window was leaking and I thought the whole thing needed replacing which they could of easily done but the guy Matt said don’t worry were fix that with a bit a sealant so I didn’t need it replaced…would definitely recommend

Had a solar assessment with Cozy Home Solutions earlier on this week. The representative (Andre) arrived on time, explained everything thoroughly about the company and solar panels. I decided to go ahead with the solar panels and the office have been brilliant with keeping me updated regarding the install time and what’s going on. Looking forward to getting my panels installed.

recently used Cozy Home Solutions and had a really positive experience. From the first contact, the team was friendly, professional, and easy to communicate with. They took the time to explain everything clearly and made sure I understood the options available before starting the work.

The quality of the work was excellent, and they paid great attention to detail. They were punctual, respectful of my home, and left everything clean and tidy once the job was finished. It’s clear they take pride in what they do.

Overall, I’m very happy with the service and would definitely recommend Cozy Home Solutions to anyone looking for reliable and high-quality home improvement services. I wouldn’t hesitate to use them again in the future.

I've been getting repeated illegal calls to my TPS listed phone number about replacement windows and doors. After multiple requests to stop calling me I feigned interest. The person that called back after that was "Jay" from "Cozy Home Solutions". When I explained that the original call was illegal I got a torrent of abuse back from him.

The Cozy Homes team delivered a fantastic presentation explaining how solar could be used on our property, giving us clear guidance on where panels would be placed, the power-generation and the potential savings that the panels will deliver to our property.

Installation took place less that a week after agreeing to move forward, and the team handling the installation were polite, professional and tidied up after themselves.

We're just under 2 weeks in from installation, and if the app supporting the system is to be believed, we are managing to run the house almost entirely off of Solar (in February!) with the exception of a short period of battery charging in the early hours of the morning.

Aftercare has been very good, and I am confident that if I go to the team with any issues I am facing, they will be resolved promptly.

Being a sceptical person, I was both happy and relieved with the outcome of my Solar panel installation.
Adrian was 10 minutes late, however, he more than made up for it with a detailed explanation and a suitable price.
The fitting team arrived on time and as promised completed a wonderful installation with no hiccups.
I will for sure recommend Cozy Home Solutions to anyone that needs satisfaction.
Ade

What a breath of fresh air this company has been.
I've been thinking of solar for my home for some time when one of CozY homes door knockers ? ( if that's what you call them ) asked me if I would like a quote I found him presentable and knowledgeable so agreed. A couple of days later Matt came to survey and again a really nice guy who knew his stuff, we looked at number of different options and landed on a system that generated enough electricity to cover my electric bill even though my roof could take more panels. I agreed the price on the basis that I would receive a certificate ensuring my savings where correct which I did a couple of days before my system was installed. The guys who installed the panels where on time and worked without stop until the job was finished again they where helpful and knew exactly what they where doing. I've had my system just over a month now and everything I was told about savings and about how much electricity my system would generate has been spot on. So to Mat and the team at Cozy Home Solutions I would like to say a massive and thankyou. And without doubt I highly recommend this company.

They knocked on my door claiming they were installing solar panels on the road next to mine and were providing quotes in the local area. We booked an appointment for the next day to have a free quote.

Edited for clarity seeing as the business have responded & flagged?

The next day:
We got a call from Sales Manager Paul to advise the rep would be 30 mins late. Fine.

Over 1 hour 10 mins after the appointment time, he arrived, by which point by husband had already left to go back to work. There was no further communication from the company and we had to get on with our day.

With 2 children aged 2 and 5 in the house by myself, I did not feel comfortable with letting him in without my husband despite him pleading he’d travelled 2.5 hours. Traffic isn’t his fault - but it is not my fault either and to be honest I thought we’d been quite reasonable in saying ok to him being 30 minutes late.

If the company had called again advising of further delays, I could have told them to rebook & this would have been fine.

Based on this experience I found the whole experience frustrating, with poor communication. I chose not to proceed and would advise others to be cautious.

Cold called me on Saturday afternoon from a private number. I will be emailing them to remove my data according to GDPR. Where did you get my number to begin with?

EDIT: My GDPR request was handled quick, I didn't receive a formal letter stating what information was holding about myself etc. However, the request was handled rather quickly.

Please note this review is not about a product from the company, but regarding the complaint handling.

Thansks!

One of their so called sales assistants verbally abused me when I opened the door to a sales pitch . I attempted to politely inform them
I wasn’t interested in solar panels but was sworn at. I reported to the company and shared footage of the incident, they told me they were miles away and couldn’t come back to apologise but they actually were across the road still so clearly the attitude and sales practices are taught from above , as they seem to be quite happy to lie about their whereabouts. They have no ID, no lanyards, no branded clothing and no leaflets and should have better credentials. Highly unprofessional company , also not the smartest as they pressed the ring doorbell so they must have known there was footage

EDIT - after dealing with a member of staff yesterday who, quite frankly, didn’t really deal with my complaint professionally , I left this review so that someone more senior would have visibility of this. I have since spoken to the business owner who was appalled at the way his staff have dealt with the whole incident (as well as the incident itself of course). He was approachable, honest and accommodating and took action following my feedback. He even took the time to send me an apology gift which I wasn’t expecting and I did not request but it goes to show that a business isn’t always as bad as the people representing it.

Fabulous customer service from initial visit and proposal, through to aftercare. Extremely knowledgeable team, led by Daryl and Benji who explained everything in detailed fashion, whilst being kind about any personal misunderstanding (discussions regarding the app functions, where of specific importance to us).
The surveyor, installer and electrician were all very polite, friendly and courteous. All work was carried out to a very high standard and all rubbish was removed without asking.
I would definitely recommend this team, if you are interested in installing a solar system.

Cozy Home Solutions made switching to solar incredibly easy. From the first consultation to the final installation, their team was professional and always happy to answer my questions.

My engagement with Cozy homes was super enlightening. They provided clarity about my energy needs and consumption and various options to beat down my immediate bill as well as long term savings.

Cozy home solutions, they come by tell you everything in detail about what you could have and help you understand that by having you can make save money and contribute to a greener future for us all.

We had solar panels and battery quoted by Cosy Homes. Our experience with all involved, a cold caller, sales person, surveyor, operations, installers, office manager and office staff was positive. The customer service is really good, so polite and helpful, and they explain everything well. We are currently going through the process of all approvals to be able to export excess power generated.
Our panels are working well, even on dull November days.
Only slight negative points, the scaffolders and installation crews turned up 2 days earlier than expected, both crews offered to come back but we were home - I understand a slight communication error between office and installer. Also the installation guys left all of the boxes, polystyrene, metal bar cut offs and all rubbish on our driveway. I did let Cosy Homes know the next day, but I loaded up my car and took it to the local dump as we had nowhere to store it. I did get an apology and I believe they would have collected it once it was reported.
Overall a good experience mainly due to how lovely everyone was.

Outstanding customer service from initial visit and proposal through to installation. Extremely knowledgeable team, led by Daryl who visited our property after installation to inspect the works and go through app functions. Both the installer and electrician were polite, friendly and courteous. All work carried out and rubbish cleared to high specification. Would recommend this team if you are interested in solar power