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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... Ver más

Valorada con 5 estrellas sobre 5

The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... Ver más

Valorada con 5 estrellas sobre 5

Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Never had a problem with any issue that has come up, bought new headgear that didn't fit the other day (always take your mask in when u need a new one). called into the Morayfield store today ( Monday... Ver más

Información sobre la empresa

  1. Proveedor de equipamiento médico
  2. Servicios médicos locales
  3. Fabricante de equipamiento médico
  4. Tienda de artículos médicos
  5. Clínica del sueño

Escrito por la empresa

CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Staff are fantastic the help line is…

Staff are fantastic the help line is just amazing real people helping real people
The products are top of the range and very affordable price are competitive and postage is quick and easy
100% recommend

28 de enero de 2025
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Respuesta de CPAP Direct

We’re thrilled to hear about your great experience with our team and products! Thanks for the recommendation!

Valorada con 5 estrellas sobre 5

Everything ordered arrives very…

Everything ordered arrives very quickly. On occasions, I have needed advice and the staff have been very patient and helpful.

16 de enero de 2025
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Respuesta de CPAP Direct

Thank you, Cherry! We’re so glad to hear that your orders arrive quickly. We appreciate your support and are always here if you need anything!

Valorada con 5 estrellas sobre 5

Was informed via email every step of…

Was informed via email every step of the way
Delivery was on time.
Very good service.
Great CPAP machine

23 de enero de 2025
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Respuesta de CPAP Direct

Thanks, Michael! We’re happy to hear your delivery was on time. Enjoy your CPAP machine, and let us know if we can help with anything else!

Valorada con 5 estrellas sobre 5

CPAP Direct has it all for CPAP

CPAP Direct have all the equipment I need and delivery is quick. Wonderful service

20 de enero de 2025
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Respuesta de CPAP Direct

Graeme, we really appreciate your feedback! It’s great to hear that you find everything you need with us and that delivery is quick. Thanks for choosing CPAP Direct—we’re always here for you!

Valorada con 5 estrellas sobre 5

Excellent service

Priced matched with another retailer and then gave a 5% discount. Excellent communication with no bother. Fast delivery. Have bought many items from CPAP direct and never been disappointed.

21 de enero de 2025
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Respuesta de CPAP Direct

Thank you, Christopher! We’re glad we could price match and go the extra mile with a discount for you. We appreciate your continued support!

Valorada con 5 estrellas sobre 5

I like it I don't have to drive in to…

I like it I don't have to drive in to the shop its delivers very Quick and the Mask are perfect

21 de enero de 2025
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Respuesta de CPAP Direct

Thanks, Ursula! We love making things as convenient as possible, and we’re so happy to hear that delivery was quick and that your mask is a perfect fit. Wishing you many restful nights ahead!

Valorada con 5 estrellas sobre 5

Easy and quick response time.

Easy and quick response time.

13 de enero de 2025
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Respuesta de CPAP Direct

Thank you for your review! We’re glad you found our service easy and responsive. If you ever need anything, we’re always happy to help!

Valorada con 5 estrellas sobre 5

Great service

Products were exactly what I ordered and very fast delivery, great service

17 de enero de 2025
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Respuesta de CPAP Direct

Thanks for your review, Barbara! We appreciate your support and look forward to helping you again in the future!

Valorada con 1 estrellas sobre 5

I bought the air minni

I bought the air minni, no one thought to mention that it was a noisy machine, when it arrived I could not sleep ( I have had a CPAP machine for 8years) so the staff at CPAP Direct suggested to try my own mask and I’ll need an adapter for that (another $25) as I still couldn’t get to sleep, I had to send it back, very disappointed. In the end I’m a $100 out of pocket, very annoyed, nothing to show for it. I found Shelby’s handling of this situation average at best.
In the future I will not be looking at CPAP Direct to purchase any CPAP equipment from. Regards Ross Spalding

17 de enero de 2025
Valorada con 4 estrellas sobre 5

Very friendly and very helpful

Very friendly and very helpful

7 de enero de 2025
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Respuesta de CPAP Direct

Thanks, Greg! We’re so happy to hear that you found our team friendly and helpful. If you ever need anything else, don’t hesitate to reach out!

Valorada con 3 estrellas sobre 5

Competitive price but still very…

Competitive price but still very expensive for just a face mask.

7 de enero de 2025
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Respuesta de CPAP Direct

Thanks for your feedback, Vanessa! We understand that CPAP masks can be a significant investment, and we strive to offer competitive pricing while ensuring the highest quality. If you ever need help finding the best value for your therapy, feel free to reach out—we’re happy to assist!

Valorada con 5 estrellas sobre 5

Got what I wanted quickly and was as…

Got what I wanted quickly and was as ordered

13 de enero de 2025
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Respuesta de CPAP Direct

Thanks for your review, Jeffrey! We’re glad you got exactly what you needed, quickly and hassle-free. Let us know if we can help with anything else!

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