CPS Homes Opiniones 

I really enjoyed our house viewings from Erin. She was very efficient and helpful, trying her best to accommodate our requests and help find the right home for us. Would definitely use again in the future! :)

super efficient, prompt and successful. Really happy with the service received

I had a rental viewing booked with Flo and I clicked and followed the address she had sent me. When it took me to the wrong place, I rang and she was incredibly condescending and did not listen to me as she repeated the address and spoke over me. When she realised she was 5 minutes away from me, she claimed ‘I don’t know what to suggest, I have another viewing I need to be at in 20 minutes.’ This was incredibly rude, sent me to an area that felt unsafe and wasted my time and petrol considering I drove out of my way for this appointment. She also claimed there would be ‘concierge parking’ when I rang in the morning then, on the phone when at the address site, told me I would just have to meet her at the property and park publicly. Had a negative experience with CPS homes at university 5 years ago and this just consolidated that feeling. Not only have I missed out on a property I was truly interested in but also felt undervalued and incredibly frustrated.

I'm impressed with CPS's tenant finding service. We find that Rhys Owen and his team attract suitable tenants quickly, and carry out necessary checks and paperwork efficiently, looking after the interests of landlord and tenant. The landlord fees are reasonable.

Our experience with CPS Homes was extremely disappointing. After moving out, they attempted to make unfair deductions from our deposit including charges for pre-existing mould that had already been reported to them multiple times. Despite clear evidence, they continued to dispute it.

They also sent misleading information about the Deposit Protection Service (DPS) process, claiming the landlord had “the final say” and that the return of our deposit could take “2–3 weeks,” which is not accurate.

After over a month of back and forth, we escalated the issue to the DPS, who reviewed the evidence and awarded us the full deposit back in full which reinforces that their claims were unjustified.

When we raised a formal complaint with CPS, it was handled by the very same staff member the complaint was about, meaning the process was entirely biased. The same member of staff who argued that up to 3 days wait time for a response to each email we sent was justified whilst withholding a £1300 deposit. This left us no choice but to escalate the matter to Rent Smart Wales for investigation.

Tenants deserve fair treatment, accuracy, and transparency which are three things we did not receive from CPS Homes. For any other tenants facing similar issues, I would advise to always challenge any unfair deductions through the independent adjudicator at DPS. You have nothing to lose and everything to gain. I was fortunate to know my rights, but I genuinely feel sorry for tenants who may not and who are taken advantage of or made to wait for money that is rightfully theirs. Especially in the current economic climate, you should be able to trust your letting agent. Sadly, that was not our experience with CPS Homes.

I have been with CPS for a long time now, every year they find tenants for my property. I would highly recommend them, Rhys is amazing, sorts everything out which takes all the stress out of finding tenants. Their always professional, and very happy to help with any queries.

Made choosing our house super easy and enjoyable! Bethany in particular was incredible - chatty the entire time to make sure she knew and we got exactly what we were looking for

I'm in the middle of process buying a flat and so far everything has gone smooth. The only thing that I would personally suggest to improve is the 48-hour deadline to gather the needed documents, it is on the very tight side, 72-hours would be great.

Errikos

Really recommend CPS Homes to anyone looking for rental properties. Katie was super helpful in securing our flat with a super quick turn around and smooth process! Thank you CPS Homes and Katie.

The lovely Erin showed us around some properties. Very informative, friendly and comfortable environment. Lead us to our new home, very easy smooth and enjoyable process thanks to Erin!

The team are extremely helpful and proactive with any tenant issues. They are great at ensuring the properties are continually let out and achieving good rentals. From both a landlord’s and tenant’s perspective they are great. Highly recommended!

Erin was very helpful when we came to view a house and managed to make the entire process very smooth and stress free.

We had a great experience with cps when finding a home, Hannah was amazing and made sure that we knew all the information about the house and helped us a lot when securing the house

Bethany helped us out a lot with putting down our deposit and securing our second year house, and Mia gave us a lovely set of helpful viewings, would totally recommend thank you!

Th team at CPS are efficient and professional. They have both the landlord and the tenants best interests as the core of their work. Charlotte Atwell has been our account manager for several years and she is always a delight to work with; knowledgeable and friendly.

We had a great experience with cps finding us a nice house. Karys was brilliant making the process easy and simple.

The efficiency and helpfulness of your staff, particularly Charlotte. Is extremely appreciated.

Absolutely fantastic service from start to finish! The team was friendly, professional, and always quick to respond. They made the whole letting process smooth and stress-free. I couldn’t recommend them highly enough!

I would like to give a special thanks to Florence Bailey and Ceri-Ann Wilkinson for their support throughout the process

⭐️⭐️⭐️⭐️⭐️
From a long experience of over three years with CPS Homes, I can confidently say they are one of the best letting agencies I have ever dealt with.
We haven’t encountered a single issue in all these years, which clearly reflects their professionalism and genuine care for tenants.
Their service is excellent, and they always stand by the tenant — something truly rare these days.
Nikki Hamer is a genuinely kind person who always goes the extra mile to resolve any issues with great expertise and a very professional attitude.
I highly recommend CPS Homes to anyone looking for reliability and outstanding service.

If I could give 0 stars, I would. Students do NOT rent with CPS Homes! Our house had an uncountable number of issues, and was never cleaned upon move in. Upon move out, CPS tried to charge us for, and I quote, "dusty skirting boards" when the house upon arrival had dirty underwear, bugs nests, and dried toilet paper stuck to the ceiling (which we had to clean ourselves). We won the battle for our deposit back after refusing their 'generous' attempts to get us a good deal (A.K.A trying to wheedle as much money out of us as possible because they knew they would lose an official dispute) only because we had clear documentation of the house upon arrival and move out, as well as email chains reporting our issues with the house (and evidence of them ignoring this). In fact, they even admitted over email that we left the house in a better state than when we moved in!

My advice to any students who are saddled with a house from CPS homes would be to not give up the fight. Document every little scratch and dust mite you find on move in, and document how clean you leave the house upon move out. Don't be afraid to email as well as using their tenant reporting system as it is very hard to check tenant reports that have been marked as solved, leaving no evidence behind. I recommend videoing every nook and cranny: behind the toilet, ceilings, door, anything you can think of.