CPS Homes Opiniones 

1277
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jenna has been fabulous with us renting our first place together. Made the whole process so easy, she was super flexible with timings and understanding of my shift work when contacting me (as I wasn’t... Ver más

Valorada con 5 estrellas sobre 5

Flo showed us around our new home. She was really lovely and suggested we propose a lower price than advertised. Since, her communication has been excellent. Really pleasantly surprised by CPS.

Valorada con 1 estrellas sobre 5

Avoid. Awful, don’t respond to call outs when needed and then charge us for the issues despite evidence we contacted them multiple times. They are scammers for students - ‘cleaning fee’ when we had a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently sold my house with CPS (Spencer Road, Derry) and worked closely with Kevin Cross who was extremely helpful throughout the whole process. Kevin made the experience a lot more positive as i pre... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios

Escrito por la empresa

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

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2 estrellas
1 estrella

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4,0

Todas las opiniones

(1277)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great rental agents!

My wife and I have nothing but good things to say about our experience as new landlords with CPS.
Rhys has been absolutely fantastic to work with, Highly professional, easy to communicate to and was super attentive, I would recommend him to anybody looking to rent out their property.

Also special mention to Kacey, who was an absolute pleasure to deal with, super focused and constantly kept us in the loop!

Fab team!

30 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve had a great experience with CPS

I’ve had a great experience with CPS. Nikki and Flo especially — they’ve re-let my properties quickly, professionally, and with excellent communication throughout. Reliable, efficient, and a pleasure to deal with. Highly recommended!

14 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Flo

Nothing was too much trouble with Flo, from viewing to secure the property - always helpful and very efficient 🙂

9 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We viewed a rental property.

We viewed a rental property with Jess, who was very courteous and helpful on the viewing. We were delighted to secure the property, and we send all our thanks to Florence Bailey who dealt with the administration to secure the property with a professional approach. Very happy with the service given.

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service from the outset!

Fantastic service from the outset! Angela and her team were agents that genuinely appeared to care about our home and its sale. Communication post viewing was excellent and viewings were booked with consideration making sure it was as non disruptive for us as possible. When two of our sales fell through due to buyers changing their minds, CPS were right on the case bringing more buyers through the door again. They’ve found us a buyer that appears to love our home which we are really happy about, we couldn’t recommend them more as agents in this competitive housing market. Thank you Angela you’re an absolute star!

5 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience when looking to rent

We recently viewed a property with Erin (from the Woodville Road branch) and she was so lovely and chatty when showing us around the flat. She kept us updated every step of our application process and answered any questions we had!

We were then accepted by the landlord for the property and Rhiannon (from the Roath branch) took over our signing process. She was very helpful any time we had questions and always followed up with us if she needed to double check something! She really made the signing process very simple and easy!

The team at both branches were great and really helpful and would recommend looking to find a property to rent with them!

21 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient service…

I have been using this firm for twenty years and have always had exemplary service from them, and always found them to be friendly, courteous and efficient

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience so far as me and a friend are looking to move into a new property. From the viewing with Jessica Jones, to the discussion of considerations involved in renting a new property with Erin Gwilt, the team have been great, helpful and friendly. Thank you!

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nathan is a pro!

Nathan was really helpful when we were searching for a house back in 2022. We didn't manage to find anything at the time as the market was crazy, but we've recently asked him to take a look at the house we ended up buying for advice on how to best renovate to sell. Nathan went above and beyond to offer really great advice and produce a report of comparable sold properties in the area. We're very grateful and hope to sell with him when the time comes. Thanks Nathan!!

24 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Help

Great help while putting a deposit down for a new home. Especially Erin Gwilt and Jessica Jones who helped us through the whole process making it very swift and easy.

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Stars

Incredibly fast and easy process when securing our home through CPS. The staff are friendly and helpful especially Nikki Hamer who helped us throughout the signing process.

10 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Think twice

Lovely, friendly staff on the face of it. However, having had my property advertised for rent with them for 5/6 weeks, only 3 viewings had been carried out. Communication and feedback was lacking throughout and when I proactively sought feedback, I was consistently told that the market was quiet and that things would pick up in the summer. They had already advised to drop the price twice, which I did reluctantly, to a price lower than the house had been rented for previously. After 5/6 weeks, there was till no sign of the property being let and therefore, I moved it to another Cardiff based letting agent who secured and carried out 5 viewings within 48 hours of the property being advertised, 3 of which wanted to proceed. For clarity, the rental/affordability criteria for both agencies was comparable. Consequently, I think that tells its own story.

10 de abril de 2025
Opinión espontánea
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Respuesta de CPS Homes

Hi DP,

Thank you for taking the time to share your feedback. We’re really pleased to hear you found our team lovely and friendly – we work hard to create a welcoming and professional experience for everyone we work with.

That’s why we’re genuinely sorry to hear you felt let down by the communication and level of feedback during the marketing of your property. We’ve taken your comments on board and will be reviewing the situation to see what we can learn and where we can do better.

In terms of the advice we gave around pricing and the pace of the market, we completely understand how frustrating it can feel when things don’t move as quickly as hoped. Our recommendations are never made lightly – we let properties to over 6,000 contract-holders every year, so they’re based on what we’re actually seeing on the ground across Cardiff and beyond. That said, we appreciate that every property and landlord experience is unique, and we’ll reflect on how we could have better tailored our communication in your case.

Thanks again for your feedback – we’re always looking to improve, and wish you every success with your new tenancy.

Kind regards,

The CPS Homes Team.

Valorada con 1 estrellas sobre 5

Frustrating experience

We signed a tenancy with CPS, within a month the landlord allowed construction workers access to our garden, erecting scaffolding in our garden and blocking in our windown from opening. And the best part is they didnt even bother telling us about it.

20 de diciembre de 2024
Opinión espontánea
Logotipo de CPS Homes

Respuesta de CPS Homes

Hi Jamie,

We’re sorry to hear about your experience. We’ve checked our records and don’t seem to have any tenancy under your name, so we’re unable to look into this specific case without further details. We've contacted you via Trustpilot's private messaging platform in order to establish the information we need to investigate.

As the managing agent, we always aim to keep tenants informed of any planned works. However, in some cases, landlords may arrange things privately and without consultation with us, meaning we are not always made aware in advance. Ultimately, they're the owner. That doesn't make it right, but it explains why we may not have been aware, and in turn you not aware either.

We look forward to hearing from you.

All the best,

The CPS Homes Team.

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