Craggs Energy Opiniones 

207
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The staff at Craggs Energy are always helpful and cheerful. Craggs are fairly priced (not easy in todays climate). The delivery lead times are good. The drivers always take pride in their delivery.

Valorada con 5 estrellas sobre 5

Craggs energy kept me informed of my delivery, messaging me 1 hour before delivery, this was greatly appreciated. Great service from ordering to delivery. Competitive prices. Harvey the delivery drive... Ver más

Valorada con 5 estrellas sobre 5

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... Ver más

Valorada con 5 estrellas sobre 5

Ann delivered our oil with a smile. Her professionalism and attention to detail set a benchmark, others should aspire to follow. Great service as always Best regards Chris Leech MBE

Información sobre la empresa

  1. Proveedor de combustible

Escrito por la empresa

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,8

Todas las opiniones

(207)

78 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Cracking customer experience from…

Cracking customer experience from Craggs Energy - thank you! Danny Almond has made the whole process so easy; great communication, fair pricing and a pleasure to do business with.

20 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hi Hannah,

Thanks for the great feedback, we will pass your comments onto Danny!

Kind Regards
Craggs Energy

Valorada con 5 estrellas sobre 5

Matthew Gledhill - Simply The Best

Matthew Gledhill is always positive and friendly, helping me out on many occasions when things have needed to be delivered sooner than expected. Matt's "can do" attitude is the reason I always make him the first call when I require fuel, I have yet to be declined or disappointed by his response, he is a model of consistently and will always find a way to assist, even in the hardest of circumstances.

1 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hello Phil,

Great to hear Matt goes above and beyond for his customers, We will be sure to let him know how valued he is!

Kind regards,
Craggs Energy

Valorada con 5 estrellas sobre 5

Danny Almond

Danny has a positive attitude, likable personality and good level of market knowledge. An asset to Craggs energy.
Keep up the good work.

19 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hi Paul,

Danny will be thrilled to read your kind comments, He is a valued member of Craggs and we are proud to have him with us!

Kind Regards
Craggs Energy

Valorada con 5 estrellas sobre 5

Fantastic company always deliver on…

Fantastic company always deliver on time and nothing is too much trouble, if ever I run out of fuel they always go out of their way to ensure I have some delivered at the next available opportunity.

19 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hello Karen,

We are so pleased to hear the team have exceeded your expectations!

Kind Regards
Craggs Energy

Valorada con 5 estrellas sobre 5

Excellent service always

Excellent service always, Danny has dug me out of many a hole with last minute deliveries, the personal touch Craggs offer us as a business is second to none

17 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hi Tony,

Thank you for the great feedback, we will be sure to pass your comments on to Danny and the team!

Kind Regards
Craggs Energy

Valorada con 5 estrellas sobre 5

always helpful

Matthew G is always helpful and very friendly- call him or email, always reponds in times and also helps by accomodating any last min orders!!

15 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hi Ruby,

Thank you for your valuable feedback. Matthew will be thrilled to hear this!

Kind Regards,
Craggs Energy

Valorada con 5 estrellas sobre 5

Call to Craggs

Luke in the sales team was a credit to craggs energy, well informed and good pricing available .

15 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Thank you very much for this great feedback, we will be sure to pass this along to Luke!

Kind Regards,
Craggs Energy

Valorada con 5 estrellas sobre 5

So helpful

The staff are so helpful! Matthew Gledhill is a little star, always helping us out with urgent orders and never lets us down! He goes above and beyond to help us out!

15 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hi Klaudia,

It's always nice to hear when our team go above and beyond! Matthew will be thrilled to hear this, thanks for the feedback!

Kind Regards,
Craggs Energy

Valorada con 5 estrellas sobre 5

Dealing with Matthew was so easy and…

Dealing with Matthew was so easy and comfortable the ordering experience put you at ease that everything would run smoothly.
What a complete and utter gentleman a fine example for any new staff to follow.

10 de enero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hello Mr Hanson,

We are so pleased you have had positive experiences with Matthew, he is a critical part of our team. Your kind review will be passed on to him!

Kind Regards,
Craggs Energy

Valorada con 5 estrellas sobre 5

Staff at Craggs Energy are always…

Staff at Craggs Energy are always really friendly and helpful. I enjoyed vetting to Gwilem today. Thank you Craggs!

14 de febrero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Hi Amy,

Thank you for your wonderful feedback, I have passed your compliments onto Gwilym!

Kind regards,
Craggs Energy

Valorada con 5 estrellas sobre 5

I had a big problem no fuel although I…

I had a big problem no fuel although I had booked a delivery had problems getting it too me due to back log of orders.
I called and pleaded for help sure enough a delivery arrived 7.30 next morning.
A big thanks from me for all your help
Great team, thank so much

30 de enero de 2024
Opinión espontánea
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Respuesta de Craggs Energy

Thank you very much for your patience and understanding during our busiest period. We are so pleased to have been able to resolve the issue!

Kind Regards,
Craggs Energy

Valorada con 1 estrellas sobre 5

This company just straight up lies to

This company just straight up lies to its customers.
Reliable deliveries it says on its website.
They give you a time slot, yet never delivery within it.
I've been waiting 2 days for a 1000l of red diesel.
Been given 2 time slots now and it still hasn't arrived.
Spoke to them and all I get is, a manager will phone you with a another time slot.
JUST TELL ME YOU CANT MAKE IT THAT DAY INSTEAD OF HAVING ME WAITING AROUND.
creggs wont be getting my business again.

15 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nothing but great things to say!

Nothing but great things to say!

Ordered our oil in the morning and the delivery driver was filling our tank up in the afternoon!! The staff were great and more than happy to help!

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Craggs Energy

Thank you for the wonderful feedback!

Valorada con 5 estrellas sobre 5

5 star service! Staff very friendly and helpful

Fantastic customer service! Unfortunately I don’t remember her name but she said she was new. Absolute star, made my day much easier and sorted everything out for me and more! Great, friendly staff as always. Thank you!

5 de septiembre de 2023
Opinión espontánea
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Respuesta de Craggs Energy

Thank you very much for sharing your positive experience with us. The person you spoke with is Nicola and we have passed her your feedback!

Valorada con 5 estrellas sobre 5

Just brilliant customer service all…

Just brilliant customer service all round from Hannah. We run holiday cottages so business critical need to get oil in our tanks at times. She went above and beyond to get emergency oil deliveries out to us on the same day by personally delivering it herself. Fantastic service!

16 de agosto de 2023
Opinión espontánea
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Respuesta de Craggs Energy

We appreciate your feedback, thank you. Its always great to hear how our team go above and beyond, we have passed this onto Hannah!

Valorada con 5 estrellas sobre 5

What made our experience great??

What made our experience great???
Craggs came out when we were out of oil on the coldest day of the year so far. The lanes to our home were dodgy to say the least. But Colin managed to get here and fill our empty tank! The fuel gauge had not worked and was showing two bars...wrong, we were empty!
Thank you once again for fantastic customer service. Highly recommend Craggs for service.

14 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Boiler services

Neil serviced our boiler this week, the whole experience from arranging the visit with Craggs to Neil arriving and completing the service was excellent and well organised.
Neil was on time, professional and did a great job. Credit to the company.
Thank you

7 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Craggs always deliver

Craggs always deliver, even when circumstances make their task nearly impossible. Friendly staff and ultra professional, from start to finish, is why we choose Craggs, above all others.

1 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cancelled my order to chare £100 more

Cancelled my order and lied about not having a smaller tanker, despite delivery driver assuring me they have all types. Asked me to re-order at £100 more as prices shooting up. Didnt they have a way to address profiteering during the war? - bring it back for Craggs Energy!

16 de octubre de 2021
Opinión espontánea

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