Crane Garden Buildings Opiniones 

Excellent customer service from Mike

Excellent service from Sebastian at Isleworth branch. Kept us up to date with price rises and sales, without being pushy. Super beneficial and our shed is now ordered.

Crane installed a garden shed / workshop with verandah for me around 16 years ago. The building was still in excellent order unfortunately the concrete base that I had originally installed through another company had fail and compromised my shed that was getting damp. The Crane team came out a fully assessed the issues. I decided to bite the bullet and have the building refurbished and a new base put in by Crane this time. This involved dismantling the building and taking it away for refurbishment, installing the new base, re-erecting the building. The service has been excellent at every stage and follow up customer care second to none. I have every confidence in recommending Crane. A garden shed, workshop, summer house is a significant investment and if you want it completed to perfection Crane is the company. I only wish I had got them to install my original base.

I purchased a new £30k summer house from Crane. Absolutely love it!

However, after 7 years of use, there appeared to be 'wood rot' forming on the bottom panel of one of the 2 doors..
2 years on, the bottom panel is now totally rotted and disintergrating!

Spoke to Crane and asked to claim under the 10 year warranty they proudly advertise. Crane pointed out that my 'Cley Summerhouse', (thats still being made and available for purchase today,) only came with a 2 year warranty.

Crane refuse to help me, but have offered to replace the door for just under £2000!!! The "Cley" has 2 doors, one has rotted and the other is as new! Is the door "Fit For Purpose"?

Over the years, Ive had several £1000 sheds that have had doors that lasted far more than 7 years!!!!

I feel I have been scammed by a scam company!! DONT BUY A CRANE GARDEN BUILDING...........

NB: Yes readers, do read Crane reply to my experience as above... They have indeed offered to repair the rotted door! at a cost of £2000 !!!!

Crane have only observed a couple of photos of the rotten door.. Blaming the concrete step, for rain/water splashing, thats caused the rot,, However, the adjacent door is 100% good, SO why didnt this door rot at the same time!!

A timber consultant has viewed the rot, and pointed out, that after the door was cut/shaved, during installation/assembly, Good practice is to seal/paint to protect it from the elements! The consultant pointed out that the surface below my doors are bare wood..
Crane are also suggesting that no Crane building must be installed beside a concrete/paved surface or Patio,, Make your own minds up people! Rain or no rain, would you expect a £30k Wooden building to last 5 years before rot sets in??

Prompt and professional response to our enquiry for a new garden shed. Excellent service to date

Crane Garden Buildings provided an overall impressive experience with excellent service from ordering to installation. Although there was a hiccup with a custom design, the team, especially Sam, offered a viable alternative. The on-site teams and customer service were both professional and efficient, leading to a satisfactory installation of my potting shed with custom features. Some aspects of after-sales service left room for improvement, but I'm ultimately pleased with my garden building. Looking forward to enjoying many hours in it! 4 stars.

Excellent company - a great product and the process was smoothed along the way by really helpful and friendly service from everyone concerned.

The Crane Building Show Centre has a fabulous collection of buildings on display with two amazing sales advisors - Esther and Karen.
We have mainly been looked after by Esther whose knowledge and advice has been invaluable to help in making any decision along with the reassurance that any additional queries or questions along the way will be answered. Overall the service so far has been exceptional

Very helpful and friendly. Wasn’t too pushy and stayed in touch with me.

Crane Garden Buildings at Nottingham were very helpful when buying our Garden Shed last year.
We were so delighted with the quality , that we decided to have a Summerhouse for our garden this year! Esther at Nottingham helped us with both purchases.

Excellent customer service supporting us with the design, site preparation and completion of our new garden room. Crane were very flexible as our thinking evolved, and have a very efficient communication and logistics system which helped us through a few tricky decisions. The Knockholt team were very helpful, Tan in customer services was excellent, and all the fitters were friendly and tidy, as well as clearly experts in their work.

Friendly transaction done on the telephone

Mike at Trentham Gardens helpful, clear and prompt at sending out information, and reminders etc

Absolutely brilliant service from initial order, through customer care contact, and finally delivery and installation. I love my new potting shed, and am so pleased I opted for the custom built workbench and an opening window - looking forward to many happy gardening hours!

Very professional and helpful staff who understand their products.

Very disappointed with after sales service. I thought that buying a quality greenhouse I would have excellent after care .The response from Crane was "The cost to replace the glass for your Greenhouse to include parts, travel, and labour. The cost of this repair will cost £1088.25. Unfortunately, we are not sure when we will next be going to Devon, at the minute our scheduling team are not sure if we will be going this side of Christmas. If this is something you would like to go ahead with please give us a call on the number below we can take payment over the phone" absolutely zero customer service. Zero after sales support. I would never use this company again and I would advise potential clients to use Hartley Botanic or Alitex whi are far more trusted and respectected. I wish I had never heard of them

I love the way put ‘may seem high’ it’s a ridiculous quote in excess of £1,000 I would think it wise to inform future customers /purchasers that you do not honour the 10- year guarantee.
The green house is about 3 years old but you offer a 10-year guarantee is it only when it suits you ?

When you install nationally you cannot pick and choose your repairs. You should act like a national company or only supply to the area you would like to cover.

I think 100 % of your customers would agree that £1,088.25p is a large sum of money let alone for 1 pane of glass.

Sam was incredibly helpful showing us around and spending time explaining things.
Unfortunately our hybrid design which we had discussed with Sam wasn’t able to be made in the end but Sam came back to us with an alternative design which we’ve gone with.
Great interaction with Sam. It would have been 5 stars if the original design idea could have been made.
Garden sheds that gave more of the aesthetic of a summerhouse I’m sure might be popular if available.

My husband & i found the staff very helpful in providing the information needed to select the building most suitable for our garden.

Great products and easy to talk to and good advice