Creditsafe UK Opiniones 

Good for an overview of any company's financial strength or weakness

Of all credit agencies, the data is most inaccurate, especially in group structures, by treating active businesses as dormant, by regular errors in calculating basic balance sheet items and by creating numerous duplicate records in the databasae.

It would help if monitored companies could be kept more separate from random enquiries we make. The important ones are easy to miss amongst the mass.

The reports are really well laid out and you can cross reference directors with other companies they are involved in

If we didn't have the facility we wouldn't know about our Customers manage the financial risk of providing credit facilities to both new and existing customers. It also automatically updates me of any major changes in the financial circumstances of companies

I submitted my company details for a free credit check and subsequently received a phone call.
Although I was given the free credit check, the conversation that followed was an extremely unpleasant experience. Instead of simply explaining the results or the services being offered, the representative proceeded to lecture me about how I run my business.

He repeatedly talked over me and, when I tried to ask questions, accused me of arguing with him. When I eventually asked what exactly he wanted from me, I was told that I did not understand how I was running my own business and that it was “no wonder” my company was considered high risk because I was not using their services.
I found the manner of the conversation rude, condescending and completely unprofessional. I had requested a credit check, not an unsolicited lesson on how to run my business.
I was genuinely surprised by the attitude and tone used towards a potential customer. Based on my experience, I certainly would not consider using their paid services.

Dan Hayward is very professional , who understand credit safe product so well and also associated with our business character.

Very easy to use system. It provides a quick and informative response at a competitive cost. This in turn enables me to manage the financial risk of providing credit facilities to both new and existing customers. It also automatically updates me of any major changes in the financial circumstances of companies that i have previously requested a report on.

I am not very knowledgeable when it comes to debt chasing etc but the staff are always very helpful and patient as they take me through it step by step

I was looking for a simple company check report and came across Creditsafe.

Their website prompted me to enter my details, which I assumed was part of the process to generate and purchase the report. Instead, it turned out to be just an enquiry form.

The next morning at around 9am, I received a sales call. I explained clearly that I had already obtained the report elsewhere and asked for my details to be removed and for them not to contact me again.

Instead of simply accepting this, the salesperson started questioning me about what I needed the report for, where I purchased it, and then claimed that the company I used would not have up-to-date information and could be several weeks behind.

I repeatedly explained that I had already obtained the report, it had done the job I needed, and I was not interested in discussing it further.

I specifically told him that all I needed was a dated company report confirming that the company was still incorporated. I also made it very clear that I wanted my information removed and did not want any further contact.

The salesperson continued insisting and questioning me despite this.

Very poor customer experience. Once a customer clearly says they are not interested and asks not to be contacted again, that should be respected immediately.

Fantastic Creditsafe demo from our account manager clear and insightful. Their knowledge and practical guidance made the system’s benefits easy to understand. A genuinely valuable session.

The sales manager (Sophie Young) who dealt with my enquiry was lovely and very helpful. Made the set up an easy experience for me.

Evan was very helpful and able to answer all our queries

The reason for 5 star is due to being straight forward using the platform as well as renewing the membership, reports are easy to understand and download.
Mathew Davis the account manager is very helpful too.
All in all great experience.

Stephanie was very thorough in her explanations, help and support. I was offered a great deal for a 2 year contract. Very pleased.

Alice Woods is our account manager. She worked very hard to secure our renewal. She is a lovely person.
Credit safe should give her a medal.